Outlook 2003 - automatically find names

[ChrisB]

When I type in a name to address an email, unless I have mailed them already
and they appear on the recently used list, I then get a Check Names dialogue
box and have to then search for additional names, even though the name is in
the Address Book.

Not sure why this is happening - I do have the Option to Suggest Names
checked?

Any ideas?

Thanks

 

[Russ Valentine [MVP-Outlook]]

State the steps you are using more clearly. You are talking about two
completely different features here, the first is autocompletion, the second
autoresolution. The latter will not prompt you for a search unless you have
entered an invalid email address or your Outlook Address Book Service is
corrupt. Is it?

 

[ChrisB]

I don't believe my Outlook Address Book is corrupt.

This is what I do:

1. New email - type in name (not email address) of person I know exists in
Contacts (as I used to do for OLXP)
2. Name stays as I have typed it
3. Press Send
4. I get Check Names dialogue box
5. I click on Show More Names
6. This takes me to Address Book dialogue box and cursor is on the name
that I typed earlier
7. I choose name and press OK

In Outlook XP, the name would automatically be picked up without the
additional steps.

Once I have chosen the name, Outlook does automatically find it. It is just
for new names.

Chris

State the steps you are using more clearly. You are talking about two
completely different features here, the first is autocompletion, the
second autoresolution. The latter will not prompt you for a search unless
you have entered an invalid email address or your Outlook Address Book
Service is corrupt. Is it?
--
Russ Valentine
[MVP-Outlook]

When I type in a name to address an email, unless I have mailed them
already and they appear on the recently used list, I then get a Check
Names dialogue box and have to then search for additional names, even
though the name is in the Address Book.

Not sure why this is happening - I do have the Option to Suggest Names
checked?

Any ideas?

Thanks

 

[Russ Valentine [MVP-Outlook]]

So which Contacts Folder is your Outlook Address Book set to check first?
--
Russ Valentine
[MVP-Outlook]

I don't believe my Outlook Address Book is corrupt.

This is what I do:

1. New email - type in name (not email address) of person I know exists
in Contacts (as I used to do for OLXP)
2. Name stays as I have typed it
3. Press Send
4. I get Check Names dialogue box
5. I click on Show More Names
6. This takes me to Address Book dialogue box and cursor is on the name
that I typed earlier
7. I choose name and press OK

In Outlook XP, the name would automatically be picked up without the
additional steps.

Once I have chosen the name, Outlook does automatically find it. It is
just for new names.

Chris

State the steps you are using more clearly. You are talking about two
completely different features here, the first is autocompletion, the
second autoresolution. The latter will not prompt you for a search unless
you have entered an invalid email address or your Outlook Address Book
Service is corrupt. Is it?
--
Russ Valentine
[MVP-Outlook]

When I type in a name to address an email, unless I have mailed them
already and they appear on the recently used list, I then get a Check
Names dialogue box and have to then search for additional names, even
though the name is in the Address Book.

Not sure why this is happening - I do have the Option to Suggest Names
checked?

Any ideas?

Thanks

 

[ChrisB]

The main one - Contacts

So which Contacts Folder is your Outlook Address Book set to check first?
--
Russ Valentine
[MVP-Outlook]

I don't believe my Outlook Address Book is corrupt.

This is what I do:

1. New email - type in name (not email address) of person I know exists
in Contacts (as I used to do for OLXP)
2. Name stays as I have typed it
3. Press Send
4. I get Check Names dialogue box
5. I click on Show More Names
6. This takes me to Address Book dialogue box and cursor is on the name
that I typed earlier
7. I choose name and press OK

In Outlook XP, the name would automatically be picked up without the
additional steps.

Once I have chosen the name, Outlook does automatically find it. It is
just for new names.

Chris

State the steps you are using more clearly. You are talking about two
completely different features here, the first is autocompletion, the
second autoresolution. The latter will not prompt you for a search
unless you have entered an invalid email address or your Outlook Address
Book Service is corrupt. Is it?
--
Russ Valentine
[MVP-Outlook]
When I type in a name to address an email, unless I have mailed them
already and they appear on the recently used list, I then get a Check
Names dialogue box and have to then search for additional names, even
though the name is in the Address Book.

Not sure why this is happening - I do have the Option to Suggest Names
checked?

Any ideas?

Thanks

 

[ChrisB]

I think I have sorted this out. I looked up the instructions on how to
remove a Contacts folder - i.e. Tools > Email Accounts > View or change
existing directories or address books, etc. I removed it and set it up
again and it appears to be behaving 'normally' now

Thanks anyway for your help - it's good to have this group which really is
so useful.

Chris

The main one - Contacts

So which Contacts Folder is your Outlook Address Book set to check first?
--
Russ Valentine
[MVP-Outlook]

I don't believe my Outlook Address Book is corrupt.

This is what I do:

1. New email - type in name (not email address) of person I know exists
in Contacts (as I used to do for OLXP)
2. Name stays as I have typed it
3. Press Send
4. I get Check Names dialogue box
5. I click on Show More Names
6. This takes me to Address Book dialogue box and cursor is on the name
that I typed earlier
7. I choose name and press OK

In Outlook XP, the name would automatically be picked up without the
additional steps.

Once I have chosen the name, Outlook does automatically find it. It is
just for new names.

Chris
State the steps you are using more clearly. You are talking about two
completely different features here, the first is autocompletion, the
second autoresolution. The latter will not prompt you for a search
unless you have entered an invalid email address or your Outlook
Address Book Service is corrupt. Is it?
--
Russ Valentine
[MVP-Outlook]
When I type in a name to address an email, unless I have mailed them
already and they appear on the recently used list, I then get a Check
Names dialogue box and have to then search for additional names, even
though the name is in the Address Book.

Not sure why this is happening - I do have the Option to Suggest Names
checked?

Any ideas?

Thanks

 

[Russ Valentine [MVP-Outlook]]

That's what I was trying to tell you. Your Outlook Address Book Service was
pointing to an invalid reference to a Contacts Folder. Resetting it fixes
the problem.
--
Russ Valentine
[MVP-Outlook]

I think I have sorted this out. I looked up the instructions on how to
remove a Contacts folder - i.e. Tools > Email Accounts > View or change
existing directories or address books, etc. I removed it and set it up
again and it appears to be behaving 'normally' now

Thanks anyway for your help - it's good to have this group which really is
so useful.

Chris

The main one - Contacts

So which Contacts Folder is your Outlook Address Book set to check
first?
--
Russ Valentine
[MVP-Outlook]
I don't believe my Outlook Address Book is corrupt.

This is what I do:

1. New email - type in name (not email address) of person I know
exists in Contacts (as I used to do for OLXP)
2. Name stays as I have typed it
3. Press Send
4. I get Check Names dialogue box
5. I click on Show More Names
6. This takes me to Address Book dialogue box and cursor is on the
name that I typed earlier
7. I choose name and press OK

In Outlook XP, the name would automatically be picked up without the
additional steps.

Once I have chosen the name, Outlook does automatically find it. It is
just for new names.

Chris
State the steps you are using more clearly. You are talking about two
completely different features here, the first is autocompletion, the
second autoresolution. The latter will not prompt you for a search
unless you have entered an invalid email address or your Outlook
Address Book Service is corrupt. Is it?
--
Russ Valentine
[MVP-Outlook]
When I type in a name to address an email, unless I have mailed them
already and they appear on the recently used list, I then get a Check
Names dialogue box and have to then search for additional names, even
though the name is in the Address Book.

Not sure why this is happening - I do have the Option to Suggest
Names checked?

Any ideas?

Thanks

 

[ChrisB]

Yep, sure did - thanks

That's what I was trying to tell you. Your Outlook Address Book Service
was pointing to an invalid reference to a Contacts Folder. Resetting it
fixes the problem.
--
Russ Valentine
[MVP-Outlook]

I think I have sorted this out. I looked up the instructions on how to
remove a Contacts folder - i.e. Tools > Email Accounts > View or change
existing directories or address books, etc. I removed it and set it up
again and it appears to be behaving 'normally' now

Thanks anyway for your help - it's good to have this group which really
is so useful.

Chris

The main one - Contacts
So which Contacts Folder is your Outlook Address Book set to check
first?
--
Russ Valentine
[MVP-Outlook]
I don't believe my Outlook Address Book is corrupt.

This is what I do:

1. New email - type in name (not email address) of person I know
exists in Contacts (as I used to do for OLXP)
2. Name stays as I have typed it
3. Press Send
4. I get Check Names dialogue box
5. I click on Show More Names
6. This takes me to Address Book dialogue box and cursor is on the
name that I typed earlier
7. I choose name and press OK

In Outlook XP, the name would automatically be picked up without the
additional steps.

Once I have chosen the name, Outlook does automatically find it. It
is just for new names.

Chris
State the steps you are using more clearly. You are talking about two
completely different features here, the first is autocompletion, the
second autoresolution. The latter will not prompt you for a search
unless you have entered an invalid email address or your Outlook
Address Book Service is corrupt. Is it?
--
Russ Valentine
[MVP-Outlook]
When I type in a name to address an email, unless I have mailed them
already and they appear on the recently used list, I then get a
Check Names dialogue box and have to then search for additional
names, even though the name is in the Address Book.

Not sure why this is happening - I do have the Option to Suggest
Names checked?

Any ideas?

Thanks