I have verified my settings on my smtp outgoing set up. Additionally,
I extended the server time out to 5 minutes. Still, I am having issues
sending any attachment above 10k. The broken attachment option does
not apply in the outlook version I have, or at least based on the
instructions you supplied below.
Sincerely,
p.s. here is the what my errors shows when I try to send:
Task '- Sending' reported error (0x8004210B) : 'The
operation timed out waiting for a response from the sending (SMTP)
server. If you continue to receive this message, contact your server
administrator or Internet service provider (ISP).'
-----Original Message-----
From: NetZero Customer Care [mailto:
[email protected]]
Sent: Sunday, May 16, 2004 2:21 PM
Subject: Re:NetZero QS PAT - TS-EE99 --> Ref # [1M5S8Dp0X657knl]
Thanks for taking the time to write to NetZero e-mail support.
E-mail is a important aspect of NetZero that can be tricky to set up
properly. First make sure that your e-mail program is properly configured.
For instructions on how to manually configure your e- mail, visit our
Web site at
http://www.netzero.com/support/email/email- setup.html and
click on the link for your e-mail program.
Below are two basic NetZero configurations required in all e-mail programs.
1. Your e-mail address: Your e-mail address is your Member ID followed by
"@netzero.com" (for example, (e-mail address removed)).
2. POP3 and SMTP Mail Server Name Settings:
POP3 (Incoming mail): pop.netzero.com
SMTP (Outgoing mail): smtp.netzero.com Before opening your E-mail
program to read or send mail, ensure that you are connected to NetZero.
======================================================== ===============
= If your e-mail program is configured properly, try increasing the
server time out.
To increase the server time out settings
-----------------------------------------
Go to Tools menu, click on Accounts.
Under the Mail tab, click once on your NetZero member- id to highlight
it and then click "properties".
Under the "Advanced" tab, under "server timeouts", click and drag the
bar onto the right to increase the timeout.
Click "ok".
======================================================== ===============
= If you are still facing problem in sending attachments, you can use
the break attachments feature.
To Break attachments:
-----------------------
1.Go to Tools menu, click on Accounts.
2.Under the Mail tab, click once on your NetZero member- id to highlight
it and then click "properties".
3.Under the "Advanced" tab, under "Settings", Check "Break apart
messages greater than" box and specify the size.
4. Click "ok".
I hope you're able to find what you need from this e- mail to solve any
e-mail related problems. If you have further questions, feel free to
reply to this message and either I or another support agent will try to
assist you.
Sincerely,
Kathy Nelda
NetZero Customer Care
http://www.netzero.com/support
----Replied Message----
To: (e-mail address removed)
Date: Sun, 16 May 2004 13:41:41 -0700
Subject: NetZero QS PAT - TS-EE99 --> Ref # [1M5S8Dp0X657knl]
Time: 01:41 PM
Date: 05/16/2004
Nature of problem : ts
Category : E-mail
Problem Summary : Other
OS : 2K
NetZero version : v7.x
Browser : IE6x
Access Number: 4802197887
Email App : other
Email other : Outlook 2003
Viewed Solution Online : No
Description : Any time I attempt to send a message with an attachment,
I get the following message:
Task '- Sending' reported error (0x8004210B) : 'The
operation
timed out waiting for a response from the sending (SMTP) server. If you
continue to receive this message, contact your server administrator or
Internet service provider (ISP).'
The attachment can be as small as 39K. Please advise.
----Replied Message----
