Outlook 2002 Sending and Receiving Error - REPOST

[Carl]

This is a repost of my previous post to include additional
info.

I use Outlook 2002 to manage email in 5 seperate email
accounts -- 4 POP accounts and Hotmail. Recently (within
the last week), one of the POP accounts began giving me
the following error:

Task 'AT&T Global - Primary - Sending and Receiving'
reported error (0x800CCC0F) : 'The connection to the
server was interrupted. If this problem continues,
contact your server administrator or Internet service
provider (ISP). The server responded: ???'

Researching the Microsoft Knowledge Base led me to Article
329916 which discusses disabling any email antivirus
programs for this error message. The only program of this
sort that I run is with Zone Alarm Basic. Since both
Outlook 2002 and Zone Alarm have been working fine
together with NO error messages for many months up till
last week, I didn't think this was the problem. However,
I disabled the email protection in Zone Alarm Basic
anyway -- I am still receiving the error message from the
ONE email account, even with the email protection in Zone
Alarm disabled.

Since 2 of the 5 email accounts Outlook 2002 checks is
with the same email service (AT&T Business) and 1 of these
2 accounts is generating the error message, I am confused
as to where to look to eliminate the error. It doesn't
seem to be my email service provider (AT&T Business) since
only 1 of the 2 accounts is generating the error.

ADDITIONAL INFO -- Two additional notes:

1. It appears (for now) that all email is being downloaded
from the problem email account, despite the error
message.

2. This problem I described is occurring ONLY on my
desktop computer. I am also running Outlook 2002 on my
laptop computer with the same 5 email configurations
(identical configuration of Outlook 2002 on both
machines). I receive NO errors when sending/receiving
email with the problem account using my laptop.

From reading other recent posts, this problem seems to
have surfaced within the past week or so for several of us
and is NOT limited to any particular ISP.

Hope someone can help narrow down possible causes and
discover a solution.

 

[Down Home]

Carl,

The Account data may have become corrupted within your computer. I would
delete that account and simply rebuild it. To avoid typos that cause most of
these problems, I would use copy/paste function for the ingoing and outgoing
servers, utilizing the good Account for the copy portion.

Hope this helps. Please post back either way.
Good Luck

 

[Jeff Stephenson [MSFT]]

I don't know why it's working on one computer but not the other - perhaps
it's timing differences, but Outlook 2002 does sometimes encounter problems
when you have two POP3 accounts on the same server. Outlook 2002 downloads
from all accounts simultaneously, which will often mean that in this
situation it will try to download from both those accounts simultaneously.
Recently, a number of ISPs seem to have started limiting the number of
connections they will allow from a particular computer (often to 1) as a way
of protecting themselves against what is called a "denial of service
attack". So it may be that when Outlook makes the second connection to your
server, the server drops the connection to the first.

The only way to fix this in Outlook 2002 is to remove one of the accounts
(probably the less important one) that references that server from your
send/receive group and do a manual send/receive on it to download the mail.
Outlook 2003 solves this problem by making only one connection to a given
server at a time, forcing the accounts on that server to wait their turn.