Outlook 2002 runtime error

[Frank Pulsucki Jr.]

For some reason I am having trouble running outlook 2002. When I start it
the program will pop up with a runtime error and only thing I can do is
click ok and outlook then closes. How can I correct this?? I searched the
MS KB I found a possible solution but I cannot even get the program to run
to be able to click the menu buttons!!

I tried holding the CTRL key down while starting and it asked if I wanted to
start in safe mode to which I replied yes but same issue happens.

I also tried the repair Office option but I still get same error!!

Any thoughts???

 

[Roady [MVP]]

What is the exact error you get? Anything logged to the Event Viewer? Also
do you have SP3 + updates installed?

If you have a virusscanner that integrates with Outlook disable the
integration and try again.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Properly back-up and restore your Outlook data
-Creating a Permanent New Mail Desktop Alert in Outlook 2003

 

[Frank Pulsucki Jr.]

The exact error is:
Runtime error
This application has requested the runtime to terminate it in an unusual
way. Please contact the applications support team

There is no entry in the event viewer that I can find

I do have SP 3 installed with all updates that are listed for Office XP. My
machine is Win XPPro SP2. I am using Norton Internet Security that is
current and I have disabled virus scan of email and office integration
(they were integrated and working up until I recently installed .NET on this
computer to run Norton Ghost 9.0. I also used the msconfig tool to disable
auto start items with no success either.

Another item to note is when it starts Outlook it opens and then needs to
run a scan on the archive folders because it states it was improperly shut
down. I tried the scanpst.exe file to scan that file and the tool completed
and said it fixed errors so I guess what else can I try?? I tried a repair
and reinstall of office with same results. I also retried "safe" start of
office. I do have lots of e-mail in my numerous mailboxes could that be the
trouble??

Frank

--
Due to all the virus and junk mail, please remove "spamsucks." to reply
privately, but help everyone and post here!

What is the exact error you get? Anything logged to the Event Viewer? Also
do you have SP3 + updates installed?

If you have a virusscanner that integrates with Outlook disable the
integration and try again.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Properly back-up and restore your Outlook data
-Creating a Permanent New Mail Desktop Alert in Outlook 2003

-----

 

[Frank Pulsucki Jr.]

I am not sure but it appears it has to do with my archive folder (I am not
sure how large or how many messages but I copied the older backed up version
from 3 months ago and it is now working....either that or when I ran
scanpst.exe on each *.pst folder and corrected errors it found. I have lots
of e-mail to catch up on so I am going to try to copy back the older version
or archive.pst and see if that is it.

What is a good way to archive e-mail and break it up?? I do not want this
to happen again!!!

Frank


--
Due to all the virus and junk mail, please remove "spamsucks." to reply
privately, but help everyone and post here!

The exact error is:
Runtime error
This application has requested the runtime to terminate it in an unusual
way. Please contact the applications support team

There is no entry in the event viewer that I can find

I do have SP 3 installed with all updates that are listed for Office XP.
My machine is Win XPPro SP2. I am using Norton Internet Security that is
current and I have disabled virus scan of email and office integration
(they were integrated and working up until I recently installed .NET on
this computer to run Norton Ghost 9.0. I also used the msconfig tool to
disable auto start items with no success either.

Another item to note is when it starts Outlook it opens and then needs to
run a scan on the archive folders because it states it was improperly shut
down. I tried the scanpst.exe file to scan that file and the tool
completed and said it fixed errors so I guess what else can I try?? I
tried a repair and reinstall of office with same results. I also retried
"safe" start of office. I do have lots of e-mail in my numerous mailboxes
could that be the trouble??

Frank

--
Due to all the virus and junk mail, please remove "spamsucks." to reply
privately, but help everyone and post here!

What is the exact error you get? Anything logged to the Event Viewer?
Also do you have SP3 + updates installed?

If you have a virusscanner that integrates with Outlook disable the
integration and try again.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Properly back-up and restore your Outlook data
-Creating a Permanent New Mail Desktop Alert in Outlook 2003

-----

For some reason I am having trouble running outlook 2002. When I start
it the program will pop up with a runtime error and only thing I can do
is click ok and outlook then closes. How can I correct this?? I
searched the MS KB I found a possible solution but I cannot even get the
program to run to be able to click the menu buttons!!

I tried holding the CTRL key down while starting and it asked if I
wanted to start in safe mode to which I replied yes but same issue
happens.

I also tried the repair Office option but I still get same error!!

Any thoughts???

 

[Roady [MVP]]

The maximum size of an Outlook 97-2002 pst-file is 2GB. Depending on your
configuration you should have good performance up to around 800MB. Also
think about backing up. When you back-up to CD you might want to start a new
one when getting near the 700MB or you'll have to compress it first.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Properly back-up and restore your Outlook data
-Creating a Permanent New Mail Desktop Alert in Outlook 2003

-----

I am not sure but it appears it has to do with my archive folder (I am not
sure how large or how many messages but I copied the older backed up
version from 3 months ago and it is now working....either that or when I
ran scanpst.exe on each *.pst folder and corrected errors it found. I have
lots of e-mail to catch up on so I am going to try to copy back the older
version or archive.pst and see if that is it.

What is a good way to archive e-mail and break it up?? I do not want this
to happen again!!!

Frank


--
Due to all the virus and junk mail, please remove "spamsucks." to reply
privately, but help everyone and post here!

The exact error is:
Runtime error
This application has requested the runtime to terminate it in an unusual
way. Please contact the applications support team

There is no entry in the event viewer that I can find

I do have SP 3 installed with all updates that are listed for Office XP.
My machine is Win XPPro SP2. I am using Norton Internet Security that is
current and I have disabled virus scan of email and office integration
(they were integrated and working up until I recently installed .NET on
this computer to run Norton Ghost 9.0. I also used the msconfig tool to
disable auto start items with no success either.

Another item to note is when it starts Outlook it opens and then needs to
run a scan on the archive folders because it states it was improperly
shut down. I tried the scanpst.exe file to scan that file and the tool
completed and said it fixed errors so I guess what else can I try?? I
tried a repair and reinstall of office with same results. I also retried
"safe" start of office. I do have lots of e-mail in my numerous mailboxes
could that be the trouble??

Frank

--
Due to all the virus and junk mail, please remove "spamsucks." to reply
privately, but help everyone and post here!

What is the exact error you get? Anything logged to the Event Viewer?
Also do you have SP3 + updates installed?

If you have a virusscanner that integrates with Outlook disable the
integration and try again.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Properly back-up and restore your Outlook data
-Creating a Permanent New Mail Desktop Alert in Outlook 2003

-----
For some reason I am having trouble running outlook 2002. When I start
it the program will pop up with a runtime error and only thing I can do
is click ok and outlook then closes. How can I correct this?? I
searched the MS KB I found a possible solution but I cannot even get
the program to run to be able to click the menu buttons!!

I tried holding the CTRL key down while starting and it asked if I
wanted to start in safe mode to which I replied yes but same issue
happens.

I also tried the repair Office option but I still get same error!!

Any thoughts???