Outlook 2002 Converts Everything to Plain Text

[Jennifer]

One of our office computers is converting all emails,
both outgoing and incoming, to plain text. For emails
that are composed on that machine, the email appears to
be in html, but, when the recepient opens it, it appears
as plain text. All emails that this machine receives are
also converted from html to plain text.

The machine gets its email from a POP3 server--it is not
in an Exchange environment. It is running Windows XP and
Office 2002--both of which are legally
installed/activated and fully up-to-date with patches.

This computer's user had previously been using Outlook
Express. The email and address book was imported into
Outlook.

Anyone have any ideas about what's going on with this
machine?

 

[Brian Tillman]

One of our office computers is converting all emails,
both outgoing and incoming, to plain text. For emails
that are composed on that machine, the email appears to
be in html, but, when the recepient opens it, it appears
as plain text. All emails that this machine receives are
also converted from html to plain text.

OL 2002 has an option (in the registry) to convert everything to plain text.
--
Brian Tillman
Smiths Aerospace
3290 Patterson Ave. SE, MS 1B3
Grand Rapids, MI 49512-1991
Brian.Tillman is the name, smiths-aerospace.com is the domain.

I don't speak for Smiths, and Smiths doesn't speak for me.