Outlook 2002 - Can't send email with Adelphia.net

[Guest]

I keep getting an error message saying I cannot log onto the outgoing mail
server. Adelphia says it is a Microsoft problem....HELP!!!!

 

[Roady [MVP]]

Have you configured your account to authenticate itself to the SMTP server?
Tools-> E-mail Accounts-> Next-> Change-> More Settings-> tab Outgoing
Server

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

 

[Guest]

Adelphia.net says not to do that. I have been using outlook with my adelphia
mail for quite some time with no troubles. The last week or so I've
downloaded several anti-virus programs trying to get rid of "generic
downloader.h" virus. and I'm thinking this has something to do with my
problem. I just can't seem to lick this. I've shut off my firewall,
anti-virus...all of it and nothing seems to work.

HELP!!

 

[Roady [MVP]]

I think the culprit is indeed the virus scanner but shutting down the virus
scanner doesn't do the trick. You'll have to disable the integration of the
virus scanner with Outlook. Usually this can be done from within the
configuration of the virus scanner itself (see the documentation for that).
In some cases you can force it by disabling the add-in that registers it
with Outlook; Tools-> Options-> tab Other-> button Advanced Options-> button
COM Add-Ins/Add-In Manager and then restart Outlook (make sure the
outlook.exe process actually quits before starting Outlook again).

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----
Adelphia.net says not to do that. I have been using outlook with my adelphia
mail for quite some time with no troubles. The last week or so I've
downloaded several anti-virus programs trying to get rid of "generic
downloader.h" virus. and I'm thinking this has something to do with my
problem. I just can't seem to lick this. I've shut off my firewall,
anti-virus...all of it and nothing seems to work.

HELP!!

 

[Guest]

Thank you so much! That fixed the problem!!!

I think the culprit is indeed the virus scanner but shutting down the virus
scanner doesn't do the trick. You'll have to disable the integration of the
virus scanner with Outlook. Usually this can be done from within the
configuration of the virus scanner itself (see the documentation for that).
In some cases you can force it by disabling the add-in that registers it
with Outlook; Tools-> Options-> tab Other-> button Advanced Options-> button
COM Add-Ins/Add-In Manager and then restart Outlook (make sure the
outlook.exe process actually quits before starting Outlook again).

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----
Adelphia.net says not to do that. I have been using outlook with my adelphia
mail for quite some time with no troubles. The last week or so I've
downloaded several anti-virus programs trying to get rid of "generic
downloader.h" virus. and I'm thinking this has something to do with my
problem. I just can't seem to lick this. I've shut off my firewall,
anti-virus...all of it and nothing seems to work.

HELP!!

Have you configured your account to authenticate itself to the SMTP
server?
Tools-> E-mail Accounts-> Next-> Change-> More Settings-> tab Outgoing
Server

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within
Windows
-Properly back-up and restore your Outlook data

 

[Roady [MVP]]

You're welcome!

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----
Thank you so much! That fixed the problem!!!

I think the culprit is indeed the virus scanner but shutting down the
virus
scanner doesn't do the trick. You'll have to disable the integration of
the
virus scanner with Outlook. Usually this can be done from within the
configuration of the virus scanner itself (see the documentation for
that).
In some cases you can force it by disabling the add-in that registers it
with Outlook; Tools-> Options-> tab Other-> button Advanced Options->
button
COM Add-Ins/Add-In Manager and then restart Outlook (make sure the
outlook.exe process actually quits before starting Outlook again).

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within
Windows
-Properly back-up and restore your Outlook data

-----
Adelphia.net says not to do that. I have been using outlook with my
adelphia
mail for quite some time with no troubles. The last week or so I've
downloaded several anti-virus programs trying to get rid of "generic
downloader.h" virus. and I'm thinking this has something to do with my
problem. I just can't seem to lick this. I've shut off my firewall,
anti-virus...all of it and nothing seems to work.

HELP!!

Have you configured your account to authenticate itself to the SMTP
server?
Tools-> E-mail Accounts-> Next-> Change-> More Settings-> tab Outgoing
Server

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within
Windows
-Properly back-up and restore your Outlook data