Outlook 2000 Will Not Send

[rowiga]

I replaced my Win98 client with an XP Pro box. The server is running NT4 and
the mail server is running Exchange 5.5. I installed Outlook 2000 and
configured it the same way it had been on the Win98 machine but I can't send
any mail to an internet mailbox. I can send mail to other mailboxes on our
network but nothing outside. Outlook will receive internet mail or from
within the shop.

I tried Outlook Express which has no trouble sending internet email. When I
initially launched Express I had it to use the same settings I have setup for
Outlook and it worked with no changes.

What needs to be done?

Any help appreciated.
Bob

 

[Roady [MVP]]

Your post doesn't add up. Outlook Express cannot make Exchange account
connections so you either are not using an Exchange account connection in
Outlook as well or you are using an alternative protocol like POP3 or IMAP.

Is the Exchange server itself configured to route the messages to the
Internet or not?
Did you install Outlook 2000 in Workgroup/Corporate mode or in Internet Mail
Only mode?

You're probably aware of this already, but things are very outdated in your
scenario.

 

[rowiga]

Thanks Roady,

I installed Outlook using corporate/workgroup mode.

I really don't know if Exchange is setup to send internet mail. The only
thing I do know is that with no changes made to Exchange, the Win98 box
worked and this XP Pro box won't. We don't have an IT department here and I'm
the lucky one assigned to iron these kinds of things out. My troubleshooting
skills normally consist of things like when my car stops on the highway I
lift the hood to see if the giant on/off switch fell into the "off" position.

I know that our setup is antiquated. When I bought this XP Pro box and
called Dell they sent me to Microsoft who sent me back to Dell who sent me
back to Microsoft who referred me to The Geek Squad who doesn't want anything
to do with it. At least we finally got rid of those messy stone tablets and
chisels.

I wasn't saying that Express is making Exchange connections. I was just
trying Express to see if I could send internet mail from this client in some
fashion in an attempt to try to narrow the cause down. Which it did.

Bob

 

[Roady [MVP]]

Alright, let me pick my brain here ;-)

First let us determine if Exchange actually can send to the Internet.
On a domain client which is local to the Exchange server, try to send a
message to a non-internal address (like your private address you use at home
or a Hotmail address) via OWA (Outlook Web Access) and see if that arrives.
If so, your Exchange is configured correctly to send to the Internet.

If not, you probably had an additional account configured on the Windows 98
box which did send to the Internet. Do you still have that box? If so, look
up the settings for the account.

If you can't send to the Internet while Exchange is configured to send to
the Internet; what error do you get when you try?

 

[rowiga]

All of the clients on the domain that have Outlook 2000 installed can send
internet email (except this XP Pro client). They run Win95, Win98 and Win2000.

I believe that all of the account settings from the Win98 box that I'm
replacing are the same in the XP Pro box. I will set it back up again and
check each setting.

My first failure was having email sit stubbornly in the outbox like my 26
year old daughter who doesn't want to leave home. As an added note, I did
have to set up a new user account for this box because the person that set
the network up initially gave us all user names like "deputy.dawg". So now my
user name is just deputydawg. I then associated this new NT user account to
the Exchange mailbox that I was using with the Win98 box. Now the email
leaves the outbox only to vanish out in cyberspace. I don't get any error
message(s) and the email never gets delivered. A copy is saved in the Sent
Items folder.

 

[Roady [MVP]]

But does it work when you use OWA?

I don't really understand why you had to create a new user account. Don't
you have the Windows XP machine joined to the domain? Then you can directly
login with your domain user account.

 

[rowiga]

How do I know if I'm sending using OWA?

My previous user name kept coming up invalid when I tried to log on to the
domain, even though I've been using the same one for ten years now. I did
some reading up on NT and found an article that said not to use any special
charcters and mine had a period in it.

Yes, I joined the XP computer to the domain and used the domain
administrator account to add my user name to the XP computer. Now I do log in
with my account information.

I don't see any differences between the old Outlook account setup and the
new one.

 

[Roady [MVP]]

OWA is the web interface of your mailbox provided by Exchange. It doesn't
involve Outlook so it is a great way to test if the issue is with your
Outlook configuration or Exchange configuration. IIRC correctly, you can
access OWA on Exchange 5.5 via;
http://yourlocalExchangeservername/exchange
It could also be that you don't have OWA configured on that Exchange server.
You might want to ask in an Exchange newsgroup for help on that.

Anyway, we're sidestepping the real issue here ;-)
Assuming that everything is configured as it should, do you perhaps have a
virus scanner installed on the new Windows XP computer? This could interfere
with the transmission of the emails. Disable this integration or completely
uninstall it from the computer (for troubleshooting purposes) and see if it
works now. Starting Windows XP in Safe Mode with networking support might
also be a way to troubleshoot it.

If it works now; you've found the cause of your issue

 

[rowiga]

I tried booting to safe mode with network support but still no joy sending
internet emails through Outlook. I've looked through McAfee's software to see
if I can disable email scans but haven't found it yet. Today is my last work
day for this year and will be out for a while for medical leave in January so
I'll pick this up where we left off when I get back. Thanks so much for your
help so far. Hope you enjoy the holidays.

 

[Peter Foldes]

UNINSTALL McAfee and then re-install it without the email integration. (scanning) If
McAfee is a Corporate version then ask your IT person on how to go about the latter
--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

 

[jameslarry123]

UNINSTALL McAfee and then re-install it without the email integration. (scanning) If
McAfee is a Corporate version then ask your IT person on how to go about the latter
--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

I tried booting to safe mode with network support but still no joy sending
internet emails through Outlook. I've looked through McAfee's software to see
if I can disable email scans but haven't found it yet. Today is my lastwork
day for this year and will be out for a while for medical leave in January so
I'll pick this up where we left off when I get back. Thanks so much foryour
help so far. Hope you enjoy the holidays.

OWA is the web interface of your mailbox provided by Exchange. It doesn't
involve Outlook so it is a great way to test if the issue is with your
Outlook configuration or Exchange configuration. IIRC correctly, you can
access OWA on Exchange 5.5 via;
http://yourlocalExchangeservername/exchange
It could also be that you don't have OWA configured on that Exchange server.
You might want to ask in an Exchange newsgroup for help on that.
Anyway, we're sidestepping the real issue here ;-)
Assuming that everything is configured as it should, do you perhaps have a
virus scanner installed on the new Windows XP computer? This could interfere
with the transmission of the emails. Disable this integration or completely
uninstall it from the computer (for troubleshooting purposes) and see if it
works now. Starting Windows XP in Safe Mode with networking support might
also be a way to troubleshoot it.
If it works now; you've found the cause of your issue
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more
http://www.msoutlook.info/
Real World Questions, Real World Answers
-----
How do I know if I'm sending using OWA?
My previous user name kept coming up invalid when I tried to log on to the
domain, even though I've been using the same one for ten years now. I did
some reading up on NT and found an article that said not to use any
special
charcters and mine had a period in it.
Yes, I joined the XP computer to the domain and used the domain
administrator account to add my user name to the XP computer. Now I do log
in
with my account information.
I don't see any differences between the old Outlook account setup and the
new one.
:
But does it work when you use OWA?
I don't really understand why you had to create a new user account.Don't
you have the Windows XP machine joined to the domain? Then you can
directly
login with your domain user account.
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more
http://www.msoutlook.info/
Real World Questions, Real World Answers
-----
All of the clients on the domain that have Outlook 2000 installedcan
send
internet email (except this XP Pro client). They run Win95, Win98and
Win2000.
I believe that all of the account settings from the Win98 box that I'm
replacing are the same in the XP Pro box. I will set it back up again
and
check each setting.
My first failure was having email sit stubbornly in the outbox like my
26
year old daughter who doesn't want to leave home. As an added note, I
did
have to set up a new user account for this box because the personthat
set
the network up initially gave us all user names like "deputy.dawg". So
now
my
user name is just deputydawg. I then associated this new NT user
account
to
the Exchange mailbox that I was using with the Win98 box. Now theemail
leaves the outbox only to vanish out in cyberspace. I don't get any
error
message(s) and the email never gets delivered. A copy is saved inthe
Sent
Items folder.
:
Alright, let me pick my brain here ;-)
First let us determine if Exchange actually can send to the Internet.
On a domain client which is local to the Exchange server, try tosend
a
message to a non-internal address (like your private address youuse
at
home
or a Hotmail address) via OWA (Outlook Web Access) and see if that
arrives.
If so, your Exchange is configured correctly to send to the Internet.
If not, you probably had an additional account configured on the
Windows
98
box which did send to the Internet. Do you still have that box? If so,
look
up the settings for the account.
If you can't send to the Internet while Exchange is configured to send
to
the Internet; what error do you get when you try?
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more
http://www.msoutlook.info/
Real World Questions, Real World Answers
-----
Thanks Roady,
I installed Outlook using corporate/workgroup mode.
I really don't know if Exchange is setup to send internet mail.. The
only
thing I do know is that with no changes made to Exchange, the Win98
box
worked and this XP Pro box won't. We don't have an IT department
here
and
I'm
the lucky one assigned to iron these kinds of things out. My
troubleshooting
skills normally consist of things like when my car stops on the
highway

Actually i was facing the same problem earlier. I came in my friend
contact,he tole me about online server support services and gave me a
toll free number 1-866-914-9838. I called them, soon i was with a
Microsoft certified technicians. He solved the problems very easily.

Thanks to those guys for helping me!

 

[jameslarry123]

I replaced my Win98 client with an XP Pro box. The server is running NT4 and
the mail server is running Exchange 5.5. I installed Outlook 2000 and
configured it the same way it had been on the Win98 machine but I can't send
any mail to an internet mailbox. I can send mail to other mailboxes on our
network but nothing outside. Outlook will receive internet mail or from
within the shop.

I tried Outlook Express which has no trouble sending internet email. WhenI
initially launched Express I had it to use the same settings I have setupfor
Outlook and it worked with no changes.

What needs to be done?

Any help appreciated.
Bob

Actually i was facing the same problem earlier. I came in my friend
contact,he tole me about online server support services and gave me a
toll free number 1-866-914-9838. I called them, soon i was with a
Microsoft certified technicians. He solved the problems very easily.

Thanks to those guys for helping me!