Outlook 2000 and ACT! Address Book

[Sarwar N]

Hello World,

My ACT! user are having problem in sending attachements
with their Outlook emails. This happens only when they
pull an address from ACT! database using ACT! address book
interface (service) from within Outlook client. Otherwise
they are fine if they send the same email (with
attachement) from within ACT! email client.

anyone? any help?

thx in advance
-SN

 

[Sue Mosher [MVP-Outlook]]

What kind of problems?
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers



Hello World,

My ACT! user are having problem in sending attachements
with their Outlook emails. This happens only when they
pull an address from ACT! database using ACT! address book
interface (service) from within Outlook client. Otherwise
they are fine if they send the same email (with
attachement) from within ACT! email client.

anyone? any help?

thx in advance
-SN

 

[Guest]

The attachment does not go through rather it gets
converted to Winmail.dat file.

rgds
-Sarwar

 

[Lanwench [MVP - Exchange]]

(pardon my jumping in)

Have the senders use Plain Text or HTML instead of Rich Text format for
their e-mail message format...does that help?

 

[Guest]

have tried that but no change..... in fact, the only time
attachement gets converted to "winmail.dat" is when they
pull the address from "ACT! Address Book". If they type
the same address (instead of fetching it) then everything
stays fine.

thanks
-SN

 

[Sue Mosher [MVP-Outlook]]

They need to check the settings for the individual address and make sure
it's not marked for rich-text only. If the ACT! address book marks all
addresses for RTF, then the advice about switching to plain text format is
the most likely solution.
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers



have tried that but no change..... in fact, the only time
attachement gets converted to "winmail.dat" is when they
pull the address from "ACT! Address Book". If they type
the same address (instead of fetching it) then everything
stays fine.

thanks
-SN

 

[Guest]

In ACT! email options (Edit ->Preference ->Email options)
we have only Plain Text and HTML options (no RTF)we have
tried both the options but it did not make any difference.
Interesting thing is when we send the same email with same
attachement from within ACT! email client (which infact
uses Outlook 2000 interface)there is no issue. The email
gets to recepient(s) with the actual attachement.

rgds
-Sarwar

 

[Sue Mosher [MVP-Outlook]]

That sounds like an option for message format. I was referring to the
individual address setting. Double-click the underlined address in an
outgoing message.
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

tried that..... in E-mail prop windows, the....."Always
send to this receipient in Microsoft Outlook rich-text
format"..... option is unchecked.

rgds
-Sarwar

 

[Sue Mosher [MVP-Outlook]]

Well, that's too bad. It means there's no way to set an option to correct
the problem at the recipient level. You may have to create the message in
plain text format to avoid the Winmail.dat attachment.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

If you see my March 17 posting. We have already
tried "Plain Text" format option (in fact that was the
very first thing I suggested to my users) but that did not
help in resolving "winmail.dat" issue.
I have done some more digging within Outlook 2000 client.
When you enable/attach 'ACT! Address Book' service
using "Outlook->Tools->Services->Add", that's when this
service starts. Outlook uses a DLL named "actab32.dll" to
fetch email addresses from ACT! database. It seems there
is some problem in email address translation at Outlook
side where Outlook is not able to understand ACT address
wrappers. Basically, this looks like an issue
with "actab32.dll" that needs to be fixed....... This is
my understanding of this problem. I would be glad to know
if anyone else sees it differently..... btw, I have seen
similar issues with Lotus Notes Mail service under Outlook
which uses "nwnsp32.dll".

-cheers
Sarwar

 

[Sue Mosher [MVP-Outlook]]

I think you've diagnosed this pretty well. It might be interesting for you
to get the trial version of Office 2003 and see if it handles it better.
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

Hey,

Do you know what dll MYOB uses ? cause i have everythign set to plain text in outlook but when i send a email via MYOB it sends it in Rich Text!

Thanks
K