Outlook 2000 0x800ccc13 error

Discussion in 'Microsoft Outlook' started by Fototrekr, Jun 29, 2004.

  1. Fototrekr

    Fototrekr Guest

    3 days ago, my Outlook 2000 program (Windows XP OS)
    starting giving me the error message:
    - "1 message couldn't be retrieved from the server. This
    usually happens when the connection is lost due to server
    or network problems. If the problem persists, contact
    your administrator"

    - A TCP/IP error occurred while trying to send data to
    the server. (Account: 'mail.comcast.net', POP3
    server: 'mail.comcast.net', Error Number: 0x800ccc13).

    I'm running Outlook 2000 on Windows XP, home edition.
    I've checked with Comcast and my settings are correct
    (should be, I didn't change anything from the way it was
    before it quit working). They say it's a problem with
    Outlook. It's worked fine for over a year before this and
    I've made no changes in the last week. I even did a
    system restore to 7 days prior when I know Outlook was
    working and that didn't help.

    I also read that this error could be caused if IE and
    Outlook Express aren't the same version (Outlook required
    OE files) so I deleted Outlook express, including the
    registry lines, and reinstalled it from the existing IE
    program. No help.

    Any ideas anyone? It would be very appreciated!!!!

    Thanks!
     
    Fototrekr, Jun 29, 2004
    #1
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  2. Try deleting and re-adding the TCP/IP stack.

    --
    Milly Staples [MVP - Outlook]

    Post all replies to the group to keep the discussion intact. Due to
    the (insert latest virus name here) virus, all mail sent to my personal
    account will be deleted without reading.

    After searching google.groups.com and finding no answer, Fototrekr asked:

    | 3 days ago, my Outlook 2000 program (Windows XP OS)
    | starting giving me the error message:
    | - "1 message couldn't be retrieved from the server. This
    | usually happens when the connection is lost due to server
    | or network problems. If the problem persists, contact
    | your administrator"
    |
    | - A TCP/IP error occurred while trying to send data to
    | the server. (Account: 'mail.comcast.net', POP3
    | server: 'mail.comcast.net', Error Number: 0x800ccc13).
    |
    | I'm running Outlook 2000 on Windows XP, home edition.
    | I've checked with Comcast and my settings are correct
    | (should be, I didn't change anything from the way it was
    | before it quit working). They say it's a problem with
    | Outlook. It's worked fine for over a year before this and
    | I've made no changes in the last week. I even did a
    | system restore to 7 days prior when I know Outlook was
    | working and that didn't help.
    |
    | I also read that this error could be caused if IE and
    | Outlook Express aren't the same version (Outlook required
    | OE files) so I deleted Outlook express, including the
    | registry lines, and reinstalled it from the existing IE
    | program. No help.
    |
    | Any ideas anyone? It would be very appreciated!!!!
    |
    | Thanks!
     
    Milly Staples [MVP - Outlook], Jun 29, 2004
    #2
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  3. Fototrekr

    cvescia

    Joined:
    Mar 24, 2008
    Likes Received:
    0
    How I Fixed this Error

    I have been reading posts and trying many of the solutions mentioned. In the end, what seemed to work was something very simple: delete one of the messages I was attempting to send from my Outbox.

    I read a post that suggested that the problem might be with what I was trying to send. I checked the Outbox and noticed that the first email was an auto-reply to someone who had requested confirmation that I had received his email.

    When I deleted that message, and hit Send-Receive again, everything went through just fine.

    So, you might trying deleting one or more of the messages you are trying to send in case one is problematic. Perhaps try with a single, simple test message.

    Seems stupid, I know, but so far today I have spent ~4 hours with ISP tech support, surfing the Web for solutons and rebooting my system, and this was what fixed the problem. Good luck to others with the same exasperating bug!
     
    cvescia, Mar 24, 2008
    #3
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