Outbox only sends when outlook is open

[ACutsumbis]

I have a word template that has an option to send as an email. The
template brings up the email message w/ the document already attached,
you just type in the email address. The message get sent to the
outlook, outbox, but only sends it, IF outlook is opened. This same
form is working on 7 other computers correctly by sending the email, if
outlook is opened or not. This is in an office enviroment, so all the
PC's are the same... and the outlook settings appear to be the same for
send/receive options that I've seen.

 

[Lanwench [MVP - Exchange]]

I have a word template that has an option to send as an email. The
template brings up the email message w/ the document already attached,
you just type in the email address. The message get sent to the
outlook, outbox, but only sends it, IF outlook is opened. This same
form is working on 7 other computers correctly by sending the email, if
outlook is opened or not. This is in an office enviroment, so all the
PC's are the same... and the outlook settings appear to be the same for
send/receive options that I've seen.

Hmmm - well, Outlook does have to be open to send mail. Perhaps on the other
PCs, outlook.exe is actually running in the background. How do you know that
the message is sitting in the outbox if you *don't* have Outlook open?

 

[ACutsumbis]

Because when i open outlook it's there already, all the template is
doing is calling the compose message editor, attaches the document that
is currently in word, and sends it. The full blown outlook is not
running during this point, just the message composer. On the other
computers this works fine, however, on this one, it will only send the
email once you have launched outlook. When i do launch outlook, all i
do is click on the outbox, and the message(s) are there, telling me it
was in the outbox before i launched outlook because i didn't do
anything after opening outlook.

 

[Lanwench [MVP - Exchange]]

Because when i open outlook it's there already, all the template is
doing is calling the compose message editor, attaches the document that
is currently in word, and sends it. The full blown outlook is not
running during this point, just the message composer. On the other
computers this works fine, however, on this one, it will only send the
email once you have launched outlook. When i do launch outlook, all i
do is click on the outbox, and the message(s) are there, telling me it
was in the outbox before i launched outlook because i didn't do
anything after opening outlook.

So to clarify and restate, the issue with this computer is that it is *not*
doing what the others do....which is to actually open an instance of Outlook
in the background, send the message, and then close Outlook. Run task
manager on the other computers and see whether outlook.exe is launched when
you do this.

There must be something different about this computer - Office running the
identical version, and identicla service pack, and identical add-ins?



NB: Please don't snip out all the quoted text in your replies; it makes it
next to impossible for anyone else to follow the thread.

 

[ACutsumbis]

I apologize for deleting previous text. This is no longer an issue, as
I've learned to never trust what a client tells you. On the other
computer outlook *was* in fact running in the background, my question
was posed based on information gathered from the client. I apolgize,
but to appricate your help in this manner.