Out of Office Replies

  • Thread starter Thread starter marcusgee
  • Start date Start date
M

marcusgee

One of my users has set up the Out of Office Assistant to
auto-reply when she's away from the office. There are no
other rules specified. It works fine with e-mails sent
within our office (we're using Exchange 2000 Server), but
isn't generating replies to mail sent from outside the
office. I tried it on my own account and got the same
result.

We're running Symantec Mail Security 4.0. I was just
wondering if this might have any effect on it. Or has
anyone else experienced the same problem.

Exchange 2000 Server has all the latest service packs and
updates applied.
 
marcusgee said:
One of my users has set up the Out of Office Assistant to
auto-reply when she's away from the office. There are no
other rules specified. It works fine with e-mails sent
within our office (we're using Exchange 2000 Server), but
isn't generating replies to mail sent from outside the
office. I tried it on my own account and got the same
result.

We're running Symantec Mail Security 4.0. I was just
wondering if this might have any effect on it. Or has
anyone else experienced the same problem.

Exchange 2000 Server has all the latest service packs and
updates applied.
Click to expand...

The default setting is to only send OOO notification internally. Your
Sysadmin can change it, but he may be very loathe to do so!
 
One of my users has set up the Out of Office Assistant to
auto-reply when she's away from the office. There are no
other rules specified. It works fine with e-mails sent
within our office (we're using Exchange 2000 Server), but
isn't generating replies to mail sent from outside the
office. I tried it on my own account and got the same
result.

We're running Symantec Mail Security 4.0. I was just
wondering if this might have any effect on it. Or has
anyone else experienced the same problem.

Exchange 2000 Server has all the latest service packs and
updates applied.
Click to expand...

I had the exact same problem myself. Sending of autoreplies to the internet
can be disabled at the server. (IIRC - and this IS from memory - you need to
go into the server, have a look at the Internet Mail Service properties, and
under one of the tabs it says "Disable automatic replies to the Internet".
If that's switched on, switch it off!)

HTH.
 
Back
Top