OT: Newegg, your new best friend

B

brian

BBB complaints. Tiger Direct: Unsatisfactory/not recommended by BBB.
Newegg: 150+ complaints/36 months. Zipzoomfly: 118 complaints/36 months.
Mwave: 48 complaints/36 months. Monarch: 30 complaints/36 months. Compare
to resellerratings, who might not be independently scrutinizing these
companies (gasp).

I get the distinct impression people think newegg walks on water and,
because of this, they have a glowing resellerratings score. They've
definitely improved shipping time in the past five years. It used to take
them 2 or 3 days to get something out of the door - that sucked. But prices
have steadily become average.
 
M

Matt

brian said:
BBB complaints. Tiger Direct: Unsatisfactory/not recommended by BBB.
Newegg: 150+ complaints/36 months. Zipzoomfly: 118 complaints/36 months.
Mwave: 48 complaints/36 months. Monarch: 30 complaints/36 months.
Compare to resellerratings, who might not be independently scrutinizing
these companies (gasp).

I get the distinct impression people think newegg walks on water and,
because of this, they have a glowing resellerratings score. They've
definitely improved shipping time in the past five years. It used to take
them 2 or 3 days to get something out of the door - that sucked. But
prices have steadily become average.
Click to expand...
I buy 95% of my hardware at Mwave... I only shop at Newegg if I can't find
what I need anywhere else (of course a lot of that has to do with the fact
that Newegg charges sales tax in my state now)
 
J

Jon Danniken

brian said:
BBB complaints. Tiger Direct: Unsatisfactory/not recommended by BBB.
Newegg: 150+ complaints/36 months. Zipzoomfly: 118 complaints/36 months.
Mwave: 48 complaints/36 months. Monarch: 30 complaints/36 months. Compare
to resellerratings, who might not be independently scrutinizing these
companies (gasp).

I get the distinct impression people think newegg walks on water and,
because of this, they have a glowing resellerratings score. They've
definitely improved shipping time in the past five years. It used to take
them 2 or 3 days to get something out of the door - that sucked. But prices
have steadily become average.
Click to expand...

I notice now that on a lot of computer hardware Newegg no longer offers "in
house" warranty service. Instead, warranties are only done through the
manufacturer. They still have fast and affordable shipping, though.

Jon
 
F

Felger Carbon

brian said:
I get the distinct impression people think newegg walks on water and,
because of this, they have a glowing resellerratings score. They've
definitely improved shipping time in the past five years. It used to take
them 2 or 3 days to get something out of the door - that sucked. But prices
have steadily become average.
Click to expand...

Brian, you're absolutely right. We should demand the lowest prices,
the fastest delivery, the best service, and the widest selection. The
company currently providing these is... ah... um. There appears to
be an available niche in the marketplace here, Brian. I wonder why
nobody wants to provide these four things?
 
J

Jed

BBB complaints. Tiger Direct: Unsatisfactory/not recommended by BBB.
Newegg: 150+ complaints/36 months. Zipzoomfly: 118 complaints/36 months.
Mwave: 48 complaints/36 months. Monarch: 30 complaints/36 months. Compare
to resellerratings, who might not be independently scrutinizing these
companies (gasp).

I get the distinct impression people think newegg walks on water and,
because of this, they have a glowing resellerratings score. They've
definitely improved shipping time in the past five years. It used to take
them 2 or 3 days to get something out of the door - that sucked. But prices
have steadily become average.
Click to expand...

Is there any volume comparisons between these companies? I suspect
that Zipzoomfly, Monarch, and Mwave trail Tiger Direct and Newegg in
total sales by a significant number.

Number of complaints per number of distinct orders would be a better
gauge than number of months, IMO.
 
B

Bob Day

brian said:
BBB complaints. Tiger Direct: Unsatisfactory/not recommended by BBB.
Newegg: 150+ complaints/36 months. Zipzoomfly: 118 complaints/36 months.
Mwave: 48 complaints/36 months. Monarch: 30 complaints/36 months.
Click to expand...
[ snip ]

Without knowing the number of shipments over the same period
for each company, these numbers are meaningless.

-- Bob Day
http://bobday.vze.com
 
B

brian

Felger Carbon said:
Brian, you're absolutely right. We should demand the lowest prices,
the fastest delivery, the best service, and the widest selection. The
company currently providing these is... ah... um. There appears to
be an available niche in the marketplace here, Brian. I wonder why
nobody wants to provide these four things?
Click to expand...

Nobody? Wake up and look around sparky. The niche always gets filled.
It's the flavor of the week that shakes everything up, settles down into a
comfortable lounge chair, and sits on its ass until the new niche player
comes in.

CompUSA was terrific and radical at some point sparky. So was Fry's. So
was Computer City, Best Buy, Micron, Dell, yada yada. So when does newegg
pass the torch? Who the **** cares, it's your personal ecomic manifesto,
sparky, not mine.

I'm simply pointing out that there appears to be one large discrepency
between some of the more popular web rating sites, like resellerratings, and
the BBB. I preferred newegg in the past as I trusted the web's peer
ratings. But, it doesn't sound like newegg is all that different by a more
independent metric.

Alright, as much as I hate personal theories, I'll play. You pay the
shipping - so your judging yourself on that one. Of your remainging three
factors, tray picking time doesn't vary wildly with the exception of
monarch. Service doesn't appear to exceptionally favor newegg. Nor does
price. You forgot reputation, which might be called perceived service or
untested water or hopeful service or even perhaps goodwill, which favors
newegg and which may well be undeserved.

There are a thousand five-star newegg reviews that boil down to, "Oh, thank
god, I got my stuff. Newegg rocks! FedEx delivered it early." And those
reviews are really inane. You might as well high-five your gas station
attendant when the pump works correctly.

Any of this making it through?
 
P

PWY

Bob Day said:
brian said:
BBB complaints. Tiger Direct: Unsatisfactory/not recommended by BBB.
Newegg: 150+ complaints/36 months. Zipzoomfly: 118 complaints/36
months. Mwave: 48 complaints/36 months. Monarch: 30 complaints/36
months.
Click to expand...
[ snip ]

Without knowing the number of shipments over the same period
for each company, these numbers are meaningless.

-- Bob Day
http://bobday.vze.com
Click to expand...
Exactly what I was about to say, Bob.
Everything is relative to the number of sales.

Paul
 
T

ToolPackinMama

brian said:
BBB complaints. Tiger Direct: Unsatisfactory/not recommended by BBB.
Newegg: 150+ complaints/36 months. Zipzoomfly: 118 complaints/36 months.
Mwave: 48 complaints/36 months. Monarch: 30 complaints/36 months. Compare
to resellerratings, who might not be independently scrutinizing these
companies (gasp).

I get the distinct impression people think newegg walks on water and,
because of this, they have a glowing resellerratings score. They've
definitely improved shipping time in the past five years. It used to take
them 2 or 3 days to get something out of the door - that sucked. But prices
have steadily become average.
Click to expand...

I am one of the people who complained to newegg recently. I RMAd
probably three things in the last 3 years. They always dealt with it
very professionally, and I always got satisfacton in the end.

I still use/recommend newegg. I still like those guys.

I think newegg gets more complaints because they frankly do more
business than anyone else. What's the complaint/non-complaint ratio for
all of those vendors? Just a raw number doesn't tell much.
 
T

ToolPackinMama

Jed said:
Is there any volume comparisons between these companies? I suspect
that Zipzoomfly, Monarch, and Mwave trail Tiger Direct and Newegg in
total sales by a significant number.
Click to expand...

Thank you.
 
D

David Maynard

brian said:
Nobody? Wake up and look around sparky. The niche always gets filled.
It's the flavor of the week that shakes everything up, settles down into a
comfortable lounge chair, and sits on its ass until the new niche player
comes in.

CompUSA was terrific and radical at some point sparky. So was Fry's. So
was Computer City, Best Buy, Micron, Dell, yada yada. So when does newegg
pass the torch? Who the **** cares, it's your personal ecomic manifesto,
sparky, not mine.

I'm simply pointing out that there appears to be one large discrepency
between some of the more popular web rating sites, like resellerratings, and
the BBB. I preferred newegg in the past as I trusted the web's peer
ratings. But, it doesn't sound like newegg is all that different by a more
independent metric.
Click to expand...

Metrics can be a wonderful thing, if they mean something and one knows what
that is.

I suggest that your BBB metric is incomplete for your purposes. For one,
how many of the complaints were premature? How many were valid? Were they
resolved? How? And out of how many transactions?

Wouldn't your impression be different for a company that had 100 complaints
out of 100 transactions vs one that had the same number out of a million?
Alright, as much as I hate personal theories, I'll play. You pay the
shipping - so your judging yourself on that one. Of your remainging three
factors, tray picking time doesn't vary wildly with the exception of
monarch. Service doesn't appear to exceptionally favor newegg. Nor does
price. You forgot reputation, which might be called perceived service or
untested water or hopeful service or even perhaps goodwill, which favors
newegg and which may well be undeserved.

There are a thousand five-star newegg reviews that boil down to, "Oh, thank
god, I got my stuff. Newegg rocks! FedEx delivered it early." And those
reviews are really inane.
Click to expand...

And just exactly what do you expect a problem free report to say other than
I ordered something, they shipped what I ordered, and I got it in a timely
fashion?

Back to the BBB, they don't take "problem free" reports. They only take
complaints.
You might as well high-five your gas station
attendant when the pump works correctly.
Click to expand...

You don't find it useful to know that filling station's pumps usually work
vs the one that regularly has half of them broken?
 
J

John Doe

For what it's worth. I have noticed that ZipZoomFly ships the order
same-day if you order early morning their time. So you get the order
within two days. At least recently.

Have fun.
 
B

Bob M

brian said:
Nobody? Wake up and look around sparky. The niche always gets filled.
It's the flavor of the week that shakes everything up, settles down into a
comfortable lounge chair, and sits on its ass until the new niche player
comes in.

CompUSA was terrific and radical at some point sparky. So was Fry's. So
was Computer City, Best Buy, Micron, Dell, yada yada. So when does newegg
pass the torch? Who the **** cares, it's your personal ecomic manifesto,
sparky, not mine.

I'm simply pointing out that there appears to be one large discrepency
between some of the more popular web rating sites, like resellerratings, and
the BBB. I preferred newegg in the past as I trusted the web's peer
ratings. But, it doesn't sound like newegg is all that different by a more
independent metric.
Click to expand...

If I can chime in here a second. Last year I had a run in with the so
called president of Resellerratings over a review that I wrote about
Newegg. The review was not totally positive. There was no abusive
language at all but my review was pulled from Resellerratings. After
going round and round with this so called president I found out that
Newegg apparently contributes to Resllerratings somehow. When I asked
what was meant by this I was then threatened with a lawsuit by
Resellerratings. I was further told that if I ever mentioned anything in
a public forum that I would have a lawsuit filed against me. So I take
all the reviews at Ressellerratings as well as Newegg with a grain of
salt. I won't go into detail here as to the facts of my experience but I
will say this, don't trust the reviews because they are filtered.

Bob


(rest of quote snipped)
 
B

Bob M

John said:
For what it's worth. I have noticed that ZipZoomFly ships the order
same-day if you order early morning their time. So you get the order
within two days. At least recently.

Have fun.
Click to expand...

This is good to know. Newegg will too but they charge a $2.99 expedite
fee.

Bob
 
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