Open Word Document

[Guest]

Lately when I double click on a Word icon, the program opens, but not the
document. I then have to go into File/Open and manually open the document I
want. What have I done to cause this and how can i correct it???

 

[Cindy M.]

Hi =?Utf-8?B?QWxsZW4=?=,

Lately when I double click on a Word icon, the program opens, but not the
document. I then have to go into File/Open and manually open the document I
want. What have I done to cause this and how can i correct it???

If you start Windows in Safe mode does the problem go away? If it does, you
have some kind of management or administration tool installed that's
interfering.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org

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[Guest]

Hi =?Utf-8?B?QWxsZW4=?=,

If you start Windows in Safe mode does the problem go away? If it does, you
have some kind of management or administration tool installed that's
interfering.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)


This reply is posted in the Newsgroup; please post any follow question or reply
in the newsgroup and not by e-mail

It appears that you are right - now the question is which program is causing the problem? - I have Counterspy, Zone Alarm, I Hate Spam, and Norton Anti-virus. I guess I can shut them down, one at a time. Thank you for your help.

 

[Cindy M.]

Hi =?Utf-8?B?QWxsZW4=?=,

It appears that you are right - now the question is which program is causing the problem? - I have Counterspy, Zone Alarm, I Hate Spam, and Norton Anti-virus. I guess I can shut them down, one at a time.

Yes, you'll have to try one at a time. FWIW, NAV is notorious (although that doesn't necessarily mean it's at fault, but it's the one I'd shut down first <g>)

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup and not by e-mail

 

[Guest]

Hi =?Utf-8?B?QWxsZW4=?=,

Yes, you'll have to try one at a time. FWIW, NAV is notorious (although that doesn't necessarily mean it's at fault, but it's the one I'd shut down first <g>)

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)


This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup and not by e-mail

I tried them all and, as you suggested, found that NAV was the culprit. However, their "Help" section is helpless in providing info as to how to turn off the Office scan option. So I tried the NAV live chat and got an answer that was wrong and then they hung up on me so now I have been on a phone queu for the past 40 minutes waiting to talk to a live person. WHAT A SYSTEM!!!!

 

[Cindy M.]

Hi =?Utf-8?B?QWxsZW4=?=,

I tried them all and, as you suggested, found that NAV was the culprit. However,

their "Help" section is helpless in providing info as to how to turn off the Office
scan option. So I tried the NAV live chat and got an answer that was wrong and then
they hung up on me so now I have been on a phone queu for the past 40 minutes
waiting to talk to a live person. WHAT A SYSTEM!!!!If you don't get any response, try re-posting a new message. Here's a Google search
link that will show you where this kind of thing is being discussed:

http://groups.google.ch/groups?as_q=NAV+Office&num=20&scoring=d&hl=de&as_epq=&as_oq=
&as_eq=&as_ugroup=microsoft.public.word.*&as_usubject=&as_uauthors=&lr=&as_drrb=q&as
_qdr=&as_mind=1&as_minm=1&as_miny=1981&as_maxd=13&as_maxm=4&as_maxy=2007

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply in
the newsgroup and not by e-mail

 

[Suzanne S. Barnhill]

Here's how it works in my version of NAV:

1. Open Norton AntiVirus (right-click on the Systray icon and choose this
option).

2. Click on the Options button at the top of the dialog. You may then need
to choose Norton AntiVirus from a menu.

3. In the Options dialog, click on Miscellaneous (menu on the left)

4. Clear the check box for "Enable Office Plug-in."

5. OK out and close NAV.


--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

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all may benefit.

causing the problem? - I have Counterspy, Zone Alarm, I Hate Spam, and
Norton Anti-virus. I guess I can shut them down, one at a time.that doesn't necessarily mean it's at fault, but it's the one I'd shut down
However, their "Help" section is helpless in providing info as to how to
turn off the Office scan option. So I tried the NAV live chat and got an
answer that was wrong and then they hung up on me so now I have been on a
phone queu for the past 40 minutes waiting to talk to a live person. WHAT A
SYSTEM!!!!