Open EMail Twice "File Cannot Be Found"

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Guest

I have two users that have a somewhat consistent problem in Outlook 2003 with
attachments. They open an e-mail with an attachment, usually this happens
with Word 2003. First they get a blank screen and then a message "File
cannot be found" . Then they close the e-mail and try the process again and
it works straight through. What is causing the a file to not be found and
then enabling it to be found again? My users asking that I fix it so that it
consistently works the first time.

Using Windows XP SP2
Office 2003 SP2
 
Bobmeister said:
I have two users that have a somewhat consistent problem in Outlook
2003 with attachments. They open an e-mail with an attachment,
usually this happens with Word 2003. First they get a blank screen
and then a message "File cannot be found" . Then they close the
e-mail and try the process again and it works straight through. What
is causing the a file to not be found and then enabling it to be
found again? My users asking that I fix it so that it consistently
works the first time.
Click to expand...

Have them clean the Outlook Secure Temp Folder.
http://www.howto-outlook.com/faq/securetemp.htm
 
This lead me close to the answer. I also moved the OLK1 file from the
crevice in the computer to C:\download\OLK1 and then specificially gave the
user full access to that folder. This solved it. But without this info, I
would not have known where to start.
Thank You!
 
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