OL2007 hangs on retrieving mailbox settings

[Guest]

I am trying Office 2007 Beta. During the installation process it said that
there could not be two copies of OL on the machine, so I had it delete
OL2003. Installation finished without errors.

Now, after starting OL2007 Beta, it migrates user setting and then starts to
retrieve mailbox settings, then the progress bar stops. Left it on overnight
still sitting in the same place. Task Manager does not indicate it is 'not
responding'

Any suggestions?

 

[Diane Poremsky [MVP]]

Did you reboot after installing? did you try a new profile? Upgrading
profiles can be problematic.

 

[Guest]

I have the same problem as well, as soon as I start Outlook 2007 after
upgrading from 2003 it says "Retrieving Mailbox Settings..." and then nothing
else happens!

Ur help is really appreciated as I can't access my calendar and emails...

 

[Guest]

Additional info:

After end tasking it, the window says that it is waiting for a response from
me. I can only activate the window that shows the progress.

Robert

 

[BillR [MVP]]

Try a new profile and add your accounts manually.

 

[Guest]

that did the trick, thanks.

Try a new profile and add your accounts manually.

 

[Ada Pan [MSFT]]

Hello customer,

From the post log, this issue appears to concern a product that has not yet
been released. The Managed newsgroups are provided for selected released
products.

You may find support for this and most beta products from Microsoft
Corporation at https://beta.microsoft.com.

Hope this helps.

Regards,

Ada Pan

Microsoft Online Partner Support
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[leifrask]

After some trial and error, delete your mail cache file before trying to open Outlook 2007. To do this, in Explorer window open your Documents and Settings > Local Settings > Application Data > Microsoft > Outlook folder and delete your OST cache file.