I am having the same problem.
I have located an article (several actually) but the MS solution is not
accurate.
Problem definition:
I moved my pst file from a Win 2000 Pro computer running Office 2000 (and
Outlook 2000 SP-1) to a Vista computer (same Office 2000, Outlook 2000).
All my email messages came cleanly. My contacts seem to be in the
contacts
folder, but when I open a new message and hit the "To" button, I cannot
see
my contacts -- it opens the "Address Book" instead, which has essentially
nothing in it. I don't want to use Address Book, I want my old Outlook
contacts back!
My Contacts folder is there and has contacts in it. It actually has a
subfolder called Chucks Contacts which actually has my original set of
contacts in it. The upper level contacts folder only has addresses in it
because every time I reply to an email, Outlook correctly places the
recipients into my Contacts folder.
The MS solution provided here
http://support.microsoft.com/kb/197907/
states
(edited):
CAUSE
This behavior occurs because Outlook requires that you complete the
following three steps before your contact information is available for you
to
address messages by using your address book:
• Install the Outlook Address Book service.
How to Install the Outlook Address Book Service
1. On the Tools menu, click Services.
Problem: there is no "Services" selection on the Tools menu.
Note, I have already opened the "Properties" for both the contacts folders
and under the "Outlook Address Book" tab I have checked the box that
states
"Show this folder as an e-mail Address Book" (actually it is grayed-out
for
the root Contacts folder -- I can't de-select it anyhow).
What now?
Thank you in advance for any advice here.
Russ Valentine said:
Posts are too sketchy and too short on accurate detail to determine all
the
things you might have done wrong. Obviously, if your Contacts folders are
empty, your import was not successful. If you have created a new Contact
with a valid, resolved electronic address in your Contacts Folder and it
does not appear in your Address Book view, then either:
1. You have not configured your address book service correctly or
2. You created the Contact in the folder other than the one you are
displaying in the address book view.
We can't sort this from a distance without more information. Do some
examination of your system and read the instructions on how to configure
the
address book view.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
HeatSha said:
did not work
:
I did this before and mentioned originally, but just as doublecheck,
I
right
clicked on the contacts folder, properties, and under the outlook
address
book, I have checked off "show this folder as an email address book"
Contacts
is in the name of the Address book. I assume this is what you ment.
More info ...I tried a new email (just for contact access) clicked
on
to
...contacts
window pops up ...no contacts listed even though I have setup 2
manually
in
contacts folder ...the same above folder...Anyway, i went to
advanced
and
added a new contact ...it took it fine but does not show up in the
select
name windows but is in the contact folder...
Try creating a new mail profile. Control Panel-Mail-Show Profiles-New.
Then
add the existing pst file to the new profile. see if that works...