Office Professional 2007 is activated but cannot respond to email

[bri]

Although I have a full version of Office Professional 2007 (after using the
trial version). I still cannot create any emails.

I have uninstalled and reinstalled Office but this has not helped. When I
click on Acticate product nothing happens either!

I am desparate!

 

[Brian Tillman]

Although I have a full version of Office Professional 2007 (after
using the trial version). I still cannot create any emails.

I have uninstalled and reinstalled Office but this has not helped.
When I click on Acticate product nothing happens either!

Did you create a new mail profile?

 

[DL]

Prior to installing your full version, you uninstalled the Trial?

In eg Word, You click on the Office Btn (Round Btn), select Word Options >
Resources, what does it say in 'About'?

 

[bri]

Yes, I did create a new profile. Not only can I not reply to emails (or
forward them) but other functions in Outlook are greyed out, such as creating
new folders, renaming folders and so on. It is acting as if I am using an
expired trial version.

I have just checked my other Office products and none of them are fully
functional and when I click on activate nothing happens.

Is there a file in registry I need to delete?

 

[bri]

Not the first time, but I have then uninstalled all other Office products I
previously installed and then reinstalled the Office Professional

 

[Roady [MVP]]

Try activating again. If it doesn't work contact Microsoft support. They can
help you with activation issues and also activate by phone if needed.