Office assistant error

[Phil34]

Hi everyone, I only joined today so easy on me!!!!!!

We have Outlook 2003 and Office 2000 SP3 intalled and receive the
following error when Outlook is opened and then try to open any other
applications, i'e word, excell "The office
assistant could not be started. Please repair the assistant by running
office 2000 setup and selecting repair office 2000". Running repair
does not make the error message stop. The office assistant works in all
applications the error message just keeps popping up. If I open word
or excell on their own it's not a proble as soon as outlook 2003 is
opened the problem starts.

 

[Milly Staples [MVP - Outlook]]

A known issue using mixed versions of Office.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Phil34 asked:

| Hi everyone, I only joined today so easy on me!!!!!!
|
| We have Outlook 2003 and Office 2000 SP3 intalled and receive the
| following error when Outlook is opened and then try to open any other
| applications, i'e word, excell "The office
| assistant could not be started. Please repair the assistant by running
| office 2000 setup and selecting repair office 2000". Running repair
| does not make the error message stop. The office assistant works in
| all applications the error message just keeps popping up. If I open
| word or excell on their own it's not a proble as soon as outlook 2003
| is opened the problem starts.

 

[Scott Atkins[MSFT]]

Hi,

There can be several reasons you are receiving this error message. Please refer to the following Knowledge Base articles to see if these resolve your issue.

217440 You receive error messages when you start Office 2000 programs
http://support.microsoft.com/default.aspx?scid=kb;EN-US;217440

236822 "The Office Assistant could not be started" error message when you start Office 2000 programs
http://support.microsoft.com/default.aspx?scid=kb;EN-US;236822

Regards,

Scott Atkins MCSE, MCSA
Partner Technical Lead - Outlook
Microsoft Technical Support
for Platforms and Business Applications
--------------------

 

[Brian Tillman]

There can be several reasons you are receiving this error message.
Please refer to the following Knowledge Base articles to see if these
resolve your issue.

You forgot the most important one: you can't run the Office Assistant in an
environment of mixed Office component versions.