Office 2007 documents come zipped in an email to me

[roadygirl]

I have Office 2007 and don't have problems opening Office 2007 documents,
except for when they are emailed to me from a specific organization. From
all users on this organization's system, the documents come to me in a zipped
folder, and when I extract all the files, there is no actual document to
open. It only contains more folders labelled "docProps", "_rels", and
"word". These folders contains other folders and files, none of which are
the actual document. Anyone else ever encounter this?

 

[Jay Freedman]

Word 2007 documents really are zip files containing multiple folders
in which there are xml files and other files. You can rename the zip
file with a .docx extension, and Word 2007 will open it.

The problem is caused by the mail gateway at the organization from
which these files are being sent -- it hasn't been updated to
recognize the Office 2007 formats in its MIME configuration section.
Tell them to have their IT group read
http://technet.microsoft.com/en-us/library/ee309278.aspx and update
their server accordingly.

--
Regards,
Jay Freedman
Microsoft Word MVP
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

 

[Doug Robbins - Word MVP]

In addition to having the organization do as Jay suggests, you should be
able to work around the problem by changing the file extension from .zip to
..docx and then use File>Open.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP, originally posted via msnews.microsoft.com