OEM XP Tablet

[Adam]

I have an Acer tablet that is less than three years old. I am trying to
reformat, but I do not have the original disks. I have contacted Acer and as
they no longer support the machine or a tablet of any kind, they do not have
any software they can give to me. When I contact Microsoft about it, all I
received back from them is an email with a standard copy and paste that tells
me to contact Acer and/or the OEM help section on Microsoft's site. I have
the Key on the sticker that is on the machine, but now I just need a copy of
XP Tablet. Any suggestions?

 

[Carey Frisch [MVP]]

Acer Recovery Media Purchase Program
https://secure3.tx.acer.com/RCD/Main.aspx

--
Carey Frisch
Microsoft MVP
Windows Desktop Experience -
Windows Vista Enthusiast

---------------------------------------------------------------

I have an Acer tablet that is less than three years old. I am trying to
reformat, but I do not have the original disks. I have contacted Acer and as
they no longer support the machine or a tablet of any kind, they do not have
any software they can give to me. When I contact Microsoft about it, all I
received back from them is an email with a standard copy and paste that tells
me to contact Acer and/or the OEM help section on Microsoft's site. I have
the Key on the sticker that is on the machine, but now I just need a copy of
XP Tablet. Any suggestions?

 

[Adam]

That was the first place I tried (and just tried again). I get the message,
"Software is not available for your system. Please call for assistance."

 

[Carey Frisch [MVP]]

How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
http://support.microsoft.com/kb/326246/en-gb

 

[Adam]

I also did this and made my way through to the ordering process. After
submitting billing information, I thought my order was processed as I
received an email saying my order was processed. I followed up a few weeks
afterwards as I had not received anything and was told that I needed to
obtain the OEM software from the manufacturer.

 

[Daave]

I have an Acer tablet that is less than three years old. I am trying
to reformat, but I do not have the original disks. I have contacted
Acer and as they no longer support the machine or a tablet of any
kind, they do not have any software they can give to me. When I
contact Microsoft about it, all I received back from them is an email
with a standard copy and paste that tells me to contact Acer and/or
the OEM help section on Microsoft's site. I have the Key on the
sticker that is on the machine, but now I just need a copy of XP
Tablet. Any suggestions?

Were there original disks? Many times, a PC manufacturer doesn't even
provide them! If that's the case, Acer still provided you with a method
to return your Tablet to its original state: that would entail using the
recovery partition of your hard drive. Acer also provided you with a
method for you to create your own recovery disk.

You didn't mention a specific model/number, but Googling, I found this
page which has a link to a downloadable guide:

http://www.acerpanam.com/synapse/data/7117/documents/Acer eRecovery Management.pdf

If you have this option, pressing Alt+F10 while booting should get you
to Acer's eRecovery Management interface.

In the event your hard drive is shot and you'd like to replace it, you
would need to obtain a recovery disk. Given the age of your PC, you may
just want to purchase a new PC. If not, you should be able to purchase a
recovery disk from:

http://www.restoredisks.com/

(Since you purchased an OEM version of Windows, Microsoft is not
responsible. In this case, Acer is.)

 

[Bruce Chambers]

I have an Acer tablet that is less than three years old. I am trying to
reformat, but I do not have the original disks. I have contacted Acer and as
they no longer support the machine or a tablet of any kind, they do not have
any software they can give to me. When I contact Microsoft about it, all I
received back from them is an email with a standard copy and paste that tells
me to contact Acer and/or the OEM help section on Microsoft's site. I have
the Key on the sticker that is on the machine, but now I just need a copy of
XP Tablet. Any suggestions?

When you buy a computer with an OEM-installed OS, you agreed to have
*ALL* support provided by the OEM in exchange for the very low price you
paid for the OS. If the OEM will no longer honor its support agreement
with you, you have no option but to take them (the OEM) to court. (But
I'd be willing to bet that there was a time limit on their support, and
you waited too late to have a valid claim.)

Microsoft cannot, due to contractual obligations with the OEM, provide
support for OEM installations.


--

Bruce Chambers

Help us help you:


http://support.microsoft.com/default.aspx/kb/555375

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