OE works - Outlook XP, not so much

R

Red Nose

I hope someone has seen this problem and can help me.

Every now and then an e-mail in Outlook XP doesn't go anywhere. It leaves my
outbox, but doesn't reach its destination. I sometimes get errors (like
0x800CCC90), sometimes I don't. There doesn't seem to be any pattern in the
messages that don't go. Some are long, some short. Some have attachments,
some don't. XP is not doing any virus checking.

When I go into Outlook Express and send the exact same e-mail to the exact
same person with the exact same account settings, it works.

I have re-installed Outlook XP from scratch. I have applied all the current
updates. I have deleted my e-mail account and re-installed it from scratch.
All to no avail.

I'd appreciate any help,

Sean
 
M

marc

Have you verified that you have entered your POP3/SNTP
servers correctly? Also depending on which virus scanner
you are using, (assuming norton), check the norton
settings to see if Outlook Plugin has been installed
correctly. Also check M$ Outlook options/security tab..
check to make sure you have your options in there set
correctly. digital signing emails can cause errors if not
correctly set up
 
R

Red Nose

marc said:
Have you verified that you have entered your POP3/SNTP
servers correctly? Also depending on which virus scanner
you are using, (assuming norton), check the norton
settings to see if Outlook Plugin has been installed
correctly. Also check M$ Outlook options/security tab..
check to make sure you have your options in there set
correctly. digital signing emails can cause errors if not
correctly set up
Click to expand...

Thanks for the reply.

My POP3 SMTP settings are the exact same in OE. I'm using AVG, but all
plugins/addins are disabled. I tried setting the security settings to the
lowest possible. No effect. I tried not requesting a read receipt.

Also, this doesn't happen on every e-mail. It's hard to see what is
different between two e-mails, one that works and one that doesn't. Plus,
the exact same e-mail works in OE.

I sometimes get the following error message, but the mail looks like it left
because it goes to my sent items folder.

Task 'Jobs - Sending and Receiving' reported error (0x800CCC90) : 'Your
incoming (POP3) e-mail server has reported an internal error. If you
continue to receive this message, contact your server administrator or
Internet service provider (ISP).'

I did a search on this, but no solution comes to mind. Any other ideas?

Thanks,
Sean
 
R

Red Nose

Red Nose said:
Thanks for the reply.

My POP3 SMTP settings are the exact same in OE. I'm using AVG, but all
plugins/addins are disabled. I tried setting the security settings to the
lowest possible. No effect. I tried not requesting a read receipt.

Also, this doesn't happen on every e-mail. It's hard to see what is
different between two e-mails, one that works and one that doesn't. Plus,
the exact same e-mail works in OE.

I sometimes get the following error message, but the mail looks like it left
because it goes to my sent items folder.

Task 'Jobs - Sending and Receiving' reported error (0x800CCC90) : 'Your
incoming (POP3) e-mail server has reported an internal error. If you
continue to receive this message, contact your server administrator or
Internet service provider (ISP).'

I did a search on this, but no solution comes to mind. Any other ideas?

Thanks,
Sean
Click to expand...

Here's what's frustrating. I have an e-mail that I know doesn't work, even
sending to myself. So, I've played around with it. If I remove the line,
"Dear Sir/Madam:", it works. I have no idea why, but I suspect it's not a
consistent solution.

Sean
 
B

Barbara Graham

I have posted pretty much this same problem to no avail. Yours is the first
post besides mine that I have seen that mentions this problem. I'm sitting
here yet again this morning carefully looking through hundreds of posts to
see if I can find one with an answer. If I find one I'll tell you. Any of
the "official" people - do you know if Microsoft is aware that this happens?
I find nothing at all in the Knowledgebase about this.
 
R

Red Nose

Hi Barbara

Sorry to hear you have the same problem. I've been trying to corner the
issue, but I've found nothing that will fix it. I'm considering
reformatting.

Sean
 
J

Jeff Stephenson [MSFT]

Reformatting/reinstalling won't help this problem. From the description of
the problem - mail leaves the outbox, but never arrives at the destination -
I don't think it's an Outlook problem. Outlook only moves the message from
the Outbox to Sent Items once the server it's submitting the message to has
acknowledged receipt of the message and taken responsibility for delivering
it, so unless there's a bug that causes Outlook to move the message out of
the Outbox prematurely (I'm not aware of one) the problem is with the
server.

If this happens often enough, could you turn on diagnostic logging (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479) and post
the OPMLog.log file after you've sent a message that doesn't arrive at the
destination?
 
R

Red Nose

I just tried sending a message that never works to a Yahoo address I just
set up. It still didn't go through. So, it's not just to people in my
contacts list.
 
R

Red Nose

Hi Jeff

Originally I suspected the server, but I can send the exact same e-mail in
Outlook Express (same server) and it works fine. If the problem is with the
server, it's something that Outlook is sending the server that Outlook
Express (and other mail programs) is not.

Here is the log for a message that never goes through:



2003.07.16 19:30:48 <<<< Logging Started (level is LTF_TRACE) >>>>
2003.07.16 19:30:48 Successfully initialized the resource manager
2003.07.16 19:30:48 ResourceObject [THIS: 001d9c50]: Created
2003.07.16 19:30:48 ResourceObject [THIS: 001d9c50]: Synchronize called
(flags = 00000001)
2003.07.16 19:30:48 ResourceObject [THIS: 001d9c50]: Synch operation
started (flags = 00000001)
2003.07.16 19:30:48 ResourceObject [THIS: 001d9c50]: UploadItems: 1
messages to send
2003.07.16 19:30:48 ResourceObject [THIS: 001d9c50]: Trying to read
remote URL off the resource
2003.07.16 19:30:48 Looking up handler for SMTP
2003.07.16 19:30:48 Creating proto handler
{8D2595E0-07C3-11D3-B8AF-00105A19CDC6}
2003.07.16 19:30:48 Initializing proto handler
{8D2595E0-07C3-11D3-B8AF-00105A19CDC6}
2003.07.16 19:30:48 ResourceObject [THIS: 001d9c50]: SendItem:
pCallback->Put
2003.07.16 19:30:48 Callback::ExecuteThread[THIS: 001d9be8] (00001000)
returns 00000000
2003.07.16 19:30:48 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:30:48 "CSMTPPutTask: Begin execution")
2003.07.16 19:30:49 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:30:49 "SMTP PH: Connecting to SMTP server")
2003.07.16 19:30:49 Callback::ExecuteThread[THIS: 001d9be8] (00001000)
returns 00000000
2003.07.16 19:30:49 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:30:49 "SMTP: Finding host")
2003.07.16 19:30:49 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:30:49 "SMTP: Connecting to host")
2003.07.16 19:30:49 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:30:49 "SMTP: Connected to host")
2003.07.16 19:31:20 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:31:20 "SMTP: <rx> 220 gatekeeper.look.ca
ESMTP Exim 4.20 Wed, 16 Jul 2003 23:31:35 +0000")
2003.07.16 19:31:20 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:31:20 "SMTP: [tx] EHLO SEAN")
2003.07.16 19:31:20 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:31:20 "SMTP: <rx> 250-gatekeeper.look.ca
Hello SEAN [209.148.85.24]")
2003.07.16 19:31:20 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:31:20 "SMTP: <rx> 250-SIZE 10485760")
2003.07.16 19:31:20 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:31:20 "SMTP: <rx> 250-PIPELINING")
2003.07.16 19:31:20 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:31:20 "SMTP: <rx> 250 HELP")
2003.07.16 19:31:20 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:31:20 "SMTP: Authorized to host")
2003.07.16 19:31:20 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:31:20 "SMTP: Connected to host")
2003.07.16 19:31:20 Callback::ReportStatus[THIS: 001d9be8]
(ulAsynchPhase = RSF_CONNECTED) Progress = 1/4
2003.07.16 19:31:20 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:31:20 "SMTP: [tx] MAIL FROM:
<[email protected]>")
2003.07.16 19:31:20 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:31:20 "SMTP: <rx> 250 OK")
2003.07.16 19:31:20 Callback::ReportStatus[THIS: 001d9be8]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 2/5
2003.07.16 19:31:20 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:31:20 "SMTP: [tx] RCPT TO:
<[email protected]>")
2003.07.16 19:31:20 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:31:20 "SMTP: <rx> 250 Accepted")
2003.07.16 19:31:20 Callback::ReportStatus[THIS: 001d9be8]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 3/6
2003.07.16 19:31:20 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:31:20 "SMTP: [tx] DATA")
2003.07.16 19:31:20 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:31:20 "SMTP: <rx> 354 Enter message, ending
with "." on a line by itself")
2003.07.16 19:31:27 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:31:27 "SMTP: [tx]
..")
2003.07.16 19:31:28 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:31:28 "SMTP: <rx> 250 OK
id=19cvkG-0005D6-By")
2003.07.16 19:31:28 Callback::ReportStatus[THIS: 001d9be8]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 4/7
2003.07.16 19:31:29 Callback::ReportStatus[THIS: 001d9be8]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x00000000)
2003.07.16 19:31:29 ResourceObject [THIS: 001d9c50]: Synch operation
completed
 
J

Jeff Stephenson [MSFT]

I wonder if an overly aggressive spam-filter on the receiving end is
deleting the message...
 
B

Barbara Graham

No, no one gets these emails even days later.


Jeff Stephenson said:
If this was a log for a message that never got delivered, it's definitely
the fault of some server. Outlook handed the message off to your ISP's
server, and it accepted responsibility for delivering it, as evidenced by
the line

2003.07.16 16:36:31 "SMTP: <rx> 250 2.0.0 h6GKaUMK325483
Message accepted for delivery"

in the log. At that point, there is nothing further that Outlook can do to
ensure delivery - it's up to your ISP's mail system and the systems of the
recipients. Do you know whether the messages reach any of the recipients?
Are they perhaps delayed?

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights


out anywhere.
Click to expand...
 
R

Red Nose

Hi Jeff

Thanks. I've sent a copy of this post to my ISP.

Sean

Jeff Stephenson said:
Well, just as with Barbara's logs, your server accepted the message for
delivery:

2003.07.16 19:31:28 "SMTP: <rx> 250 OK
id=19cvkG-0005D6-By"

If it didn't actually deliver it, there's not a lot Outlook can do about it.
The only difference I can think of between Outlook and Outlook Express in
this respect is that they will write different values into some Internet
headers of the message (X-Mailer, for example). There may be some spam
filter somewhere that is making a different decision depending on such
header differences...

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights


Red Nose said:
Hi Jeff

Originally I suspected the server, but I can send the exact same e-mail in
Outlook Express (same server) and it works fine. If the problem is with the
server, it's something that Outlook is sending the server that Outlook
Express (and other mail programs) is not.

Here is the log for a message that never goes through:



2003.07.16 19:30:48 <<<< Logging Started (level is LTF_TRACE) >>>>
2003.07.16 19:30:48 Successfully initialized the resource manager
2003.07.16 19:30:48 ResourceObject [THIS: 001d9c50]: Created
2003.07.16 19:30:48 ResourceObject [THIS: 001d9c50]: Synchronize called
(flags = 00000001)
2003.07.16 19:30:48 ResourceObject [THIS: 001d9c50]: Synch operation
started (flags = 00000001)
2003.07.16 19:30:48 ResourceObject [THIS: 001d9c50]: UploadItems: 1
messages to send
2003.07.16 19:30:48 ResourceObject [THIS: 001d9c50]: Trying to read
remote URL off the resource
2003.07.16 19:30:48 Looking up handler for SMTP
2003.07.16 19:30:48 Creating proto handler
{8D2595E0-07C3-11D3-B8AF-00105A19CDC6}
2003.07.16 19:30:48 Initializing proto handler
{8D2595E0-07C3-11D3-B8AF-00105A19CDC6}
2003.07.16 19:30:48 ResourceObject [THIS: 001d9c50]: SendItem:
pCallback->Put
2003.07.16 19:30:48 Callback::ExecuteThread[THIS: 001d9be8] (00001000)
returns 00000000
2003.07.16 19:30:48 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:30:48 "CSMTPPutTask: Begin execution")
2003.07.16 19:30:49 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:30:49 "SMTP PH: Connecting to SMTP server")
2003.07.16 19:30:49 Callback::ExecuteThread[THIS: 001d9be8] (00001000)
returns 00000000
2003.07.16 19:30:49 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:30:49 "SMTP: Finding host")
2003.07.16 19:30:49 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:30:49 "SMTP: Connecting to host")
2003.07.16 19:30:49 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:30:49 "SMTP: Connected to host")
2003.07.16 19:31:20 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:31:20 "SMTP: <rx> 220 gatekeeper.look.ca
ESMTP Exim 4.20 Wed, 16 Jul 2003 23:31:35 +0000")
2003.07.16 19:31:20 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:31:20 "SMTP: [tx] EHLO SEAN")
2003.07.16 19:31:20 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:31:20 "SMTP: <rx> 250-gatekeeper.look.ca
Hello SEAN [209.148.85.24]")
2003.07.16 19:31:20 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:31:20 "SMTP: <rx> 250-SIZE 10485760")
2003.07.16 19:31:20 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:31:20 "SMTP: <rx> 250-PIPELINING")
2003.07.16 19:31:20 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:31:20 "SMTP: <rx> 250 HELP")
2003.07.16 19:31:20 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:31:20 "SMTP: Authorized to host")
2003.07.16 19:31:20 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:31:20 "SMTP: Connected to host")
2003.07.16 19:31:20 Callback::ReportStatus[THIS: 001d9be8]
(ulAsynchPhase = RSF_CONNECTED) Progress = 1/4
2003.07.16 19:31:20 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:31:20 "SMTP: [tx] MAIL FROM:
<[email protected]>")
2003.07.16 19:31:20 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:31:20 "SMTP: <rx> 250 OK")
2003.07.16 19:31:20 Callback::ReportStatus[THIS: 001d9be8]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 2/5
2003.07.16 19:31:20 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:31:20 "SMTP: [tx] RCPT TO:
<[email protected]>")
2003.07.16 19:31:20 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:31:20 "SMTP: <rx> 250 Accepted")
2003.07.16 19:31:20 Callback::ReportStatus[THIS: 001d9be8]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 3/6
2003.07.16 19:31:20 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:31:20 "SMTP: [tx] DATA")
2003.07.16 19:31:20 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:31:20 "SMTP: <rx> 354 Enter message, ending
with "." on a line by itself")
2003.07.16 19:31:27 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:31:27 "SMTP: [tx]
.")
2003.07.16 19:31:28 Callback::LogText[THIS: 001d9be8] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2003.07.16 19:31:28 "SMTP: <rx> 250 OK
id=19cvkG-0005D6-By")
2003.07.16 19:31:28 Callback::ReportStatus[THIS: 001d9be8]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 4/7
2003.07.16 19:31:29 Callback::ReportStatus[THIS: 001d9be8]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x00000000)
2003.07.16 19:31:29 ResourceObject [THIS: 001d9c50]: Synch operation
completed


Reformatting/reinstalling won't help this problem. From the
Click to expand...
description
of
the problem - mail leaves the outbox, but never arrives at the destination -
I don't think it's an Outlook problem. Outlook only moves the message from
the Outbox to Sent Items once the server it's submitting the message
Click to expand...
to
has
acknowledged receipt of the message and taken responsibility for delivering
it, so unless there's a bug that causes Outlook to move the message
Click to expand...
Click to expand...
out
of anything corner
the is
the
Click to expand...
anywhere.
It to
the all
the
Click to expand...
Click to expand...
 

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