Sharon - Thank you
The page where i would expect to find the error reports is
https://oca.microsoft.com/EN/secure/status.asp
On this page Passport protected page I have various reports dated pre 07/11/2002 but none after that date despite at least a dozen reports having been generated in the last week.
How do I restore the facility for the reports that are sent to MS to appear on this screen?
The problem I am having with MailWasherPro has now happened 8 times in the last 48 hours, so I am "most keen" to communicate the problem to the software supplier but am unable to do so since the reports and the details of the fault are not appearing on the OCA page.
----- Sharon F wrote: -----
My PC has submitted a number of crash reports recently in
respect of a problem with mailwasherpro 3.3 and 3.4. When
I go to the OCA.microsoft.com website to look at the
progress of the reports, they are not there? Can anyone
cast light as to the reason why. Cos i'd like to inform
the supplier of the software that there is a problem, but
I can't send them details, cos the report's not on the
site!
From the OCA Frequently Asked Questions (FAQ) page:
Why do I not see my Error Reports on the Status page?
http://oca.microsoft.com/EN/FAQ.asp#NoStatus
Note that application errors and Windows errors are handled differently. If
you configure XP to send app error data, it will be sent and should appear
in your Status pages. OCA may comment on those that occur for a large
number of users. They may even suggest a workaround or provide a link to
third party support. However, the ultimate responsibility for dealing with
app errors and providing a fix is up to the application developers. OCA
does allow them access to the collected data but whether they choose to do
utilize it or not is the app developer's own decision.
