OCA.microsoft.com appears to have lost my error reports!

Discussion in 'Windows XP Basics' started by mobydoc, Dec 22, 2003.

  1. mobydoc

    mobydoc Guest

    My PC has submitted a number of crash reports recently in
    respect of a problem with mailwasherpro 3.3 and 3.4. When
    I go to the OCA.microsoft.com website to look at the
    progress of the reports, they are not there? Can anyone
    cast light as to the reason why. Cos i'd like to inform
    the supplier of the software that there is a problem, but
    I can't send them details, cos the report's not on the
    site!
     
    mobydoc, Dec 22, 2003
    #1
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  2. mobydoc

    Sharon F Guest

    From the OCA Frequently Asked Questions (FAQ) page:
    Why do I not see my Error Reports on the Status page?
    http://oca.microsoft.com/EN/FAQ.asp#NoStatus

    Note that application errors and Windows errors are handled differently. If
    you configure XP to send app error data, it will be sent and should appear
    in your Status pages. OCA may comment on those that occur for a large
    number of users. They may even suggest a workaround or provide a link to
    third party support. However, the ultimate responsibility for dealing with
    app errors and providing a fix is up to the application developers. OCA
    does allow them access to the collected data but whether they choose to do
    utilize it or not is the app developer's own decision.
     
    Sharon F, Dec 22, 2003
    #2
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  3. mobydoc

    Guest Guest

    Sharon - Thank you

    The page where i would expect to find the error reports is https://oca.microsoft.com/EN/secure/status.asp
    On this page Passport protected page I have various reports dated pre 07/11/2002 but none after that date despite at least a dozen reports having been generated in the last week.

    How do I restore the facility for the reports that are sent to MS to appear on this screen?
    The problem I am having with MailWasherPro has now happened 8 times in the last 48 hours, so I am "most keen" to communicate the problem to the software supplier but am unable to do so since the reports and the details of the fault are not appearing on the OCA page.

    ----- Sharon F wrote: -----

    From the OCA Frequently Asked Questions (FAQ) page:
    Why do I not see my Error Reports on the Status page?
    http://oca.microsoft.com/EN/FAQ.asp#NoStatus

    Note that application errors and Windows errors are handled differently. If
    you configure XP to send app error data, it will be sent and should appear
    in your Status pages. OCA may comment on those that occur for a large
    number of users. They may even suggest a workaround or provide a link to
    third party support. However, the ultimate responsibility for dealing with
    app errors and providing a fix is up to the application developers. OCA
    does allow them access to the collected data but whether they choose to do
    utilize it or not is the app developer's own decision.
     
    Guest, Dec 23, 2003
    #3
  4. mobydoc

    Sharon F Guest

    You're welcome. I don't think that you should have to do anything to
    reinstate this. There was an update for Error Reporting. Since you've just
    reinstalled XP, perhaps that hasn't been applied yet?

    I have had errors not show up at OCA as well. Don't have any showing from last year like
    you mention. Only recent ones, older ones seem to "roll off" the list.

    I suspect that there are some errors that never get sent completely. If
    the "finished" notice doesn't show up, it seems to be hit or miss whether
    the error shows up at OCA or not.

    I still think that you should follow up with tech support for MailWasher
    to see what's going on with their program. Even if your errors were
    showing up at OCA, they would still be the most accurate source of
    information about how to fix this program. Searching Google for MailWasher
    Pro took me to Firetrust.com and mailwasher.net. Both sites mention the
    help file and the online FAQs as the main form of support. For matters not
    covered in those sources, the directions are to email the company for
    assistance:

    http://www.mailwasher.net/faq.php#_Q._Other_questions
    http://www.firetrust.com/support/?PHPSESSID=a12c4e18fef8af1d94944e4a76d57c36
     
    Sharon F, Dec 23, 2003
    #4
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