Hello Ian,
Thank you for your post.
Before you install and run Windows NT Backup - Restore Utility, you need to
turn on or install the Removable Storage Management feature.
To turn on Removable Storage Management in Windows Vista
1. Click the Start button, click Control Panel, click Programs, and then
click Turn Windows Features on or off. If you are prompted for an
administrator password or confirmation, type the password or provide
confirmation.
2. Select the check box next to Removable Storage Management to turn the
feature on, and then click OK.
To install Windows NT Backup - Restore Utility
1. Click the Download button next to a file listed below.
2. To start the installation immediately, click Run.
-or-
To copy the download to your computer for installation at a later time,
click Save.
The NtBackupRestore_Win64.msi file is for 64-bit version of Windows Vista
and NtBackupRestore_x86.msi file is for 32-bit version of Windows Vista.
Please ensure that you have downloaded the correct file.
To find if you are using a 32-bit or 64-bit version of Windows Vista:
1. Click the Start button, click Control Panel, click System and
Maintenance, and then click System.
2. The operating system is listed under System type.
I hope this helps.
If the issue still occurs, please capture a screenshot for my research.
To capture a screenshot:
===================
1. Please press the Print Screen key (PrtScn) on your keyboard when the
error message occurs.
2. Click "Start", click "Run", type "mspaint", and click "OK".
3. In Paint, click Paste under the Edit Menu, click Save under the File
menu, type a file name for the screenshot, choose JPEG as "Save as type",
click "Desktop" on the left pane, and click Save.
4. Please find the screenshot on the Desktop and send it as an attachment
to: (e-mail address removed)
Thanks.
Sincerely,
Neo Zhu,
Microsoft Online Support
Microsoft Global Technical Support Center
Get Secure! -
www.microsoft.com/security
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