nt authority problems

[Guest]

went to install a new printer hp 5400 that had replaced the hp k550. When I
plugged in the 5400 I got an popbox that said that windows was shutting down
dur to
windows\system32\services.exe with status code 1073741819. When I searched
the web I found that this meant a virus,so I scan the comp with three
differant programs including the windows live . The drive is clean. I took
the printer to another comp and it immediatly saw the printer and began to
install it,so I know its not the printer.
any ideas
thanks
oh yea after the comp reboots I get a box that says "services and controller
apps error
thanks again

 

[Jon Sherry]

Check your event viewer or the NT Authority message to see what service
is being shut down and triggering the shutdown.

Also, it may not simply be a virus, it could be spyware. And spyware
isn't normally scanned for by anti-virus programs. Try Windows Defender,
Spybot Search & Destroy, AdAware, or CounterSpy in any combination or all of
them.

 

[Guest]

Check your event viewer or the NT Authority message to see what service
is being shut down and triggering the shutdown.

Also, it may not simply be a virus, it could be spyware. And spyware
isn't normally scanned for by anti-virus programs. Try Windows Defender,
Spybot Search & Destroy, AdAware, or CounterSpy in any combination or all of
them.





Jon: checked the event viewer and could not see what service or program was shutting down. This is a perplexing problem that is driving me crazy. I have run adware and spybot and have the comp clean still with no results. what should I look for under the event viewer? im a littlel green when it comes to understanding these things

thanks for the reply