Norton internet security has my system screwed up! Help!!!

[Guest]

This is going to be lengthy...
Just the basics....
I was having problems installing Norton Internet security 2006
Spoke with symantecs several times and they had me do so many things, now my
Internet Explorer and windows media player 10 are completely messed up!!!
Symantec had me do a lot of things in the regit, I can't even remember what
they all were.
Bottom line: when using explorer now, I can't delete email from yahoo, I
can't go to some sites by clicking an icon on one site to get to the next
(getting no response at all), etc....lots of weird crap.
When trying to use windows media player I get the message "an internal
application error has occurred", and it won't let me reinstall it. It says
"It was not possible to complete setup. windows media player was installed
successfully, however, some of your existing licenses were not moved
appropriately. This might prevent you from playing some of your protected
files"
Well guess what??? I can't play any of my media files with media player, now.
Now for the topper......I can't even do a sytem restore now, because when I
go to do it, all I get is a totally blank screen.....therefore, I can't even
see a date to choose to do the restore.....
This is driving me nuts!!!
If anyone has any suggestions, I am all ears, and eyes in this case.
Please help!!!

(e-mail address removed)

 

[Guest]

Well it looks like you are going to reinstall XP. First you DID NOT make a
backup of your registry before you went and made all the changes to it. If
you did you could export it back and still have the problems with NIS but you
could uninstall NIS.

 

[Guest]

Thanks for the feedback. Could I possibly avoid having to reinstall my OS
if I know the changes they had me make to my registry??? Could someone tell
me what my registry should say???
Here's exactly what they had me do to my registry...

Remove the Symantec from Registry Editor (Hkey_Local_Machine\Software and
Hkey_Current_User\Software )
Create the Symantec folder in Hkey_Local_Machine\Software and
Hkey_Current_User\Software and give full control permissions
Check the permission for (Give full control permissions For Administrators
and System. Add these accounts if they are not listed)
Hkey_local_Machine\Software\Classes\CLSID,
Hkey_local_Machine\Software\Classes\INTERFACE and
Hkey_local_Machine\Software\Classes\TypeLib
Check permission for(Give full control permissions For Administrators and
System. Add these accounts if they are not listed)
Hkey_Classes_Root\CLSID,
Hkey_Classes_Root\INTERFACE,
Hkey_Classes_Root\Typelib

 

[Glen]

Download SymNRT.exe, SYMMSICLEANUP.reg and MSIFIX.bat from
http://www.symantec.com. Run them and see if you can reinstall NIS. The
problem though might be you deleted registry keys that are not associated
with Symantec products. If that is the case you will at the very least do a
repair install of XP.

Repair Install
http://www.michaelstevenstech.com/XPrepairinstall.htm

 

[Guest]

Thanks for the feedback. Could I possibly avoid having to reinstall my OS
if I know the changes they had me make to my registry??? Could someone tell
me what my registry should say???

Only Symantec could tell you what values your registry should have for a
Symantec product.

Having said that, you may be able to repair the damage by uninstalling
Norton Internet Security 2006, then reinstalling your Windows Media Player
updates.

If that doesn't work, then I would try using System Restore (Start / Control
Panel / System / System Restore) to revert to a day prior to all of this.
This may work if the automatic creation of Restore Points was working.

Proactively, you can use System Restore to create a snapshot of your
registry PRIOR to installing a new program (or making changes to the Registry
directly). This will give you, in the future, opportunities to recover when
bad things happen.

 

[dalboyne]

Download SymNRT.exe, SYMMSICLEANUP.reg and MSIFIX.bat from
http://www.symantec.com. Run them and see if you can reinstall NIS. The
problem though might be you deleted registry keys that are not associated
with Symantec products. If that is the case you will at the very least do a
repair install of XP.

Repair Install
http://www.michaelstevenstech.com/XPrepairinstall.htm
--
Please repost if you find the fault

Glen P
~~~~~~~~~~~~~~~~~~~~~

 

[dalboyne]

I'm sorry to say that I am also a victim of Norton Internet Security
2006 - it seems to trash random aspects of my PC with monotous
regularity, and the support people have a very, very limited repertoire
of responses, which mainly come down to:

Uninstall and Reinstall

I have done this at least 9 times in the last few weeks, and I've had
enough! I am removing this shoddy product once and for all. And I
will also think twice about ever procuring a Symantec product for the
1000-user organisation where I am the IT manager!