Norton Error.

[Guest]

Earlier today, Norton pop ups kept coming and then disapearing. I finally
decided to find out what was going on, so I opened up Norton Antivirus to
find a big padlock sign on it, and just a single button; 'uninstall'.

A Message came up telling me that there was an internal error in norton, and
to get back my virus protection, I would need to uninstall Norton and then
install it again.

Didn't sound too hard, so I uninstalled it without any problems, and then
restarted the computer, so that I could install Norton again.

I started up the installation process, and ran a quick scan disc, which
brought up a total of 0 infected files. Great, I thought, and continued. I
pressed next and it started to install, but I was greeted with yet another
pop-up telling me that I was missing a file called instopts.dat

The symantec support does not work, and I received no hints or solutions
from the computer...

Please help me, how do I install Norton, and what is this file I need?

Thanks in advance.

 

[Mary Sauer]

Error: "Instopts.dat is missing. . ." when installing or uninstalling Norton Internet
Security or Norton Personal Firewall
http://service1.symantec.com/SUPPOR...88256e12006a1934?OpenDocument&src=bar_sch_nam

 

[Guest]

Thanks, but my browser (IE6) cant access the symantec site, it just comes up
the the message 'this page cannot be displayed.' I can access all other
sites except this one. Any ideas how to fix this one?

Thanks again

 

[Guest]

Got this off Symantec's site it is solution two, solution one was editing the
registry with warnings and three was to reinstall
the MS installer. So, try this and if you can not fix your problem post back.

Also, you might want to do an online AV scan to see if you have a virus that
may be blocking you form linking to Symantec's site.
http://www.bitdefender.com/scan8/images/scan-online-a_01.gif


Run the Microsoft Windows Installer Clean Up utility and reinstall your
Norton program
Follow these steps to download, install and run the Windows Installer Clean
Up Utility to remove any left over components of your Norton program and then
reinstall the program.

To install and run the Microsoft Windows Installer Clean Up Utility and
reinstall your Norton program
To download the program, click the Windows Installer Clean Up Utility.
Click Save to download the Msicuu2.exe file.
Save the file to your desktop.
If you see a prompt, click Close.
On the Windows desktop, double-click the file and then follow the steps in
the Setup wizard to install the utility.
On the desktop, click Start > Programs > Windows Install Clean Up to run the
utility.
Press and hold down the Ctrl key, while you click all entries in the list
that begin with the following text:
CC,
cc,
Norton Symantec,
Sym MSRedist,
Click Remove.
Restart the computer.
Reinstall your Norton program.
For detailed instructions, read the document Reinstalling your Symantec
program after a failed installation or after you see error messages.


See if you can get this file download (the cleanup utility) directly
http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe

More instructions on reinstalling, if you can get it?
http://service1.symantec.com/SUPPOR...56d8e0076b346&dtype=&prod=&ver=&osv=&osv_lvl=

j;-)

 

[Guest]

Thanks but it didn't work. I ran the virus scan, and it turned out i had a
couple which were deleted, but I still cant get on symantec.com . Once i
followed your guide, the installer began but stopped 'due to an unexpected
error.' Could you try and give me the first solution?

Thanks a lot

 

[Guest]

What Symantec product are you using? In other words the product name and year
ie. Norton Internet Security 2002-2005 etc.. You have never mentioned this
and a registry
fix may not be what you really need for your particular Norton product, just
to be safe.

If you are trying to install an outdated ver of Norton NIS or AV that
requires updates and
your subscription has expired you will not be able to update through their
server with liveupdate.
You could renew your subscription, though..

You say you scanned your system, found and deleted a couple of viruses with
what
program, bitdefender 8?

Sounds like your subscription expired, if so you will need to delete in add
remove programs,
Livereg, Liveupdate, Norton product name and if applicable Norton WMI
Update. If you can't you will need their uninstaller
SymNRT for 04-05 products and or Rnav2003.exe for later versions as well as
RnisUPG.exe to finish up..
Installing a new retail version might be easier, as long as it is newer than
what is or was installed. If you have
Norton AV 2002 you could install 2003-04 and get updates and pay less at a
third party retailer that has
older versions for a discount. Don't re-buy the same version..If you want to
start with a fresh version of the same
Norton product that you have now, reinstall a fresh copy of XP..

If you still want or need the registry fix instructions and the above does
not apply to your situation just post back.

j;-)

 

[Guest]

Im using Norton Internet Security 2004, my subscription hasnt expired, I have
about 25 days left on it.

Yes it was Bitdefender8 which I used to scan for viruses, since then I have
also scanned with Trend Micro Home Call which found no viruses, just spyware
which was deleted.

Now, for some reason, it is possible to install NIS 2004, and it asks you to
restart, which I did. After the PC has reset and I have logged on, a box
opens saying "NIS has encountered an internal program error. Please
uninstall & reinstall NIS." Underneath this it says " Click here to go to
the Symantec Knowledge Base" which of course, doesn't work. If you ignore it
however, the "welcome" box appears as normal, and asks for my product key,
which I put in, but the "next" button remains unclickable. This is as far as
I can go.

Ideas?

Thanks a lot for your help so far.

 

[Guest]

There should be a error number ####,### what is it?

What should you do first?
If you have not tried to uninstall your Norton program using Add/Remove
Programs, then begin with "Section 1: Uninstalling your program using Windows
Add/Remove Programs."
If you have tried to uninstall your Norton program using Add/Remove Programs
and the process failed, then begin with "Section 2: Using SymNRT."


Section 1: Uninstalling your program using Windows Add/Remove Programs
In most cases we recommend that you uninstall all Norton and Symantec
programs. And, because Windows Add/Remove Programs does the most complete
uninstall, you should always try it first. Before you use it, however, please
record your product or activation key.


To record your product or activation key
Record your product or activation key for your records. You will need this
key to reinstall your program.
For instructions on how to find your product or activation key, read the
document Locating your product or activation key.

To uninstall all Norton and Symantec programs
Do one of the following:
In Windows 98/Me/2000, on the Windows taskbar, click Start > Settings >
Control Panel. Double-click Add/Remove Programs.
In Windows XP, on the Windows taskbar, click Start > Control Panel.
Double-click Add or Remove Programs.
Click the name of one of the installed Norton or Symantec programs.

(For example, you may have one of more of the following programs installed:
Norton AntiSpam, Norton AntiVirus, Norton Ghost, Norton GoBack, Norton
Internet Security, Norton SystemWorks, Symantec pcAnywhere, Symantec Ghost,
Norton PartionMagic, WinFax PRO, or ACT!.)

If you have WinFax PRO and you want to back up your fax data, follow the
steps in How to use the Add/Remove Programs option to remove WinFax PRO or
TalkWorks PRO.

If you have ACT! and you want to back up your contact data before
uninstalling the program, follow the steps in How to Back Up and Restore Your
ACT! Database.

Depending on your version of Windows, click Add/Remove, Change/Remove, or
Remove or Change, and follow the prompts to uninstall the program.


--------------------------------------------------------------------------------
Note: If the uninstall fails when you are uninstalling one of the programs
supported by SymNRT (listed above), then use the steps in this section to
remove all of your other Norton or Symantec programs. After they are removed,
go on to "Section 2: Using SymNRT."
--------------------------------------------------------------------------------

Restart the computer, if asked to do so.
Repeat steps 2 and 3 until all Symantec or Norton programs are uninstalled.
Restart the computer.
Do one of the following:
If you were able to remove all of your Norton or Symantec programs, then you
do not need to use SymNRT. You are done.
If you were not able to remove one of the programs supported by SymNRT
(listed at the beginning of this document), but you were able to remove all
of your other Symantec programs (if any), then go on to the next section,
"Section 2: Using SymNRT."


Section 2: Using SymNRT
Do not use this section unless you have tried to uninstall your Norton
program with Windows Add/Remove Programs. For programs listed above that
could not be removed using Add/Remove programs, follow these steps:

Close all open programs.
Click the following link to begin the download for SymNRT.exe:

SymNRT.exe

Save the file to the Windows desktop.

When the download is finished, on the Windows desktop, double-click
SymNRT.exe, and then follow the on-screen instructions. Restart the computer
if prompted.
If you see the error "SymNRT: Invalid signature. This file is not signed."
when running SymNRT, go to the document Error: "SymNRT: Invalid signature.
This file is not signed so it won't run."
If you see the error "Symantec removal tool has encountered an error and
needs to close," try running the tool a second time. If that does not work,
see Error: "Symantec removal tool has encountered an error and needs to close"
On your desktop, right-click SymNRT.exe, and then click Delete. Click Yes to
confirm the deletion.
Answer Yes or No to this question: Have you ever had any of these programs
installed (even if you later uninstalled or upgraded them):

Norton AntiVirus 2003 or earlier
Norton Internet Security 2003 or earlier
Norton Personal Firewall 2003 or earlier
Norton SystemWorks 2003 or earlier

Do one of the following:
If you answered Yes--you did at one time have one or more of these programs
installed, then go on to Section 3.
If you answered No--you never had any Norton program that was version 2003
or earlier, your are done.

For help with reinstallation, read Reinstalling your Symantec program after
a failed installation or after you see error messages.

Use this to remove your ver NIS 2004 only if add remove programs is used
first..
ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/SymNRT.exe

j;-)

 

[Guest]

The error number is 5007,102

The uninstaller works fine, its just installing it that's the problem. I
tried it anyway and it didnt help.

What does the error number mean?

 

[Guest]

This is what I found from Symantec site.. Can you run Liveupdate at all? They
talk about a patch to fix the problem
and to use Liveupdate to get it, but don't seem to have it setup for a
separate download of the patch itself, so go figure.
I hope this helps, be sure to post back and let me know...

Error: "Failed to get license object (5007,102)" or "Internal program error
(XXX,YYY)" with Norton Internet Security

Situation:
During the installation of or after installing Norton Internet Security 2004
or 2005, Norton Internet Security Professional 2004, or Norton Personal
Firewall 2004 or 2005, you see the error message "Failed to get license
object." In the lower part of the error message dialog box, you see the
numbers 5007,102.

This error may also be associated with other error messages such as
"Internal Program Error (XXX,YYY)," where (XXX,YYY) is (3030,26), (3030,25),
(3029,19), or (3005,584).

Solution:
Symantec released an update to Norton Internet Security 2004 on January 19,
2004 that should fix this problem. Please run LiveUpdate to update Norton
Internet Security 2004 to version 7.0.3 and solve this problem. For more
information about this update, read the document Program changes made through
LiveUpdate to Norton Internet Security 2004.

If this does not correct the problem, a conflict with other programs on your
computer may cause this problem. In particular the program "Helpspot" can
cause this error message. Use the Add or Remove programs utility to remove
Helpspot, and any other antivirus or firewall software from your computer.
Running other firewall or antivirus software with Norton Internet Security is
not supported.


To install the update
Start LiveUpdate, download the available program updates, and then restart
the computer when prompted. You may need to run LiveUpdate more than once to
receive all the available updates. For more details on how to run LiveUpdate,
see the document How to run LiveUpdate.

If you continue to receive this error message after updating to the latest
version of Norton Internet Security, you may need to enable Symantec Core LC
in the msconfig utility. Follow the steps for your version of Windows.

To enable Symantec Core LC in Windows XP/98/Me

On the Windows taskbar, click Start > Run.
In the dialog box, type the following:

msconfig

Press Enter.
On the Services tab in Windows XP or the Startup tab in Windows 98/Me, check
Symantec Core LC.
Click OK.
Restart the computer.

j;-)

 

[Guest]

Mary, I can't post a new message on this forum. I even turnede my pop
blocker off. However, I can click onreply and it is allowing that. Hopefully
you will see this message. My problems started when I went into Norton
Antivirus 2002 and set the options to not do anything. No e-mail chechking,
no launching at start up etc..
I could not send a fax with Fax Console, I could not view a previously
sent fax. I would not access my G: drive. I would get messages that said "G:
is not accessable, incorrect function, Details showed Incorrect function
(1,22200001347).
I then went to remove/add and removed Norton and Symatec software.
Still had the problem. Restore to a prior date and still had the problem. I
got Windows Installer Clean CleanUp Utility as mentioned in this forum. I
installed msicuu2.exe. I ran it and nothing to do with Norton or Symantec, CC
cc_start, ccCommon, or MSRedist showed up in the window for removal.
I followed the instructions and removed all folders. I removed the
registry keys that was in the instructions for Windows CleanUP. I am still
having the same problem of "incorrect function." Any ideas. Thanks.