Norton Antivirus 2004 and strange shutdown behavior

  • Thread starter Thread starter Diana
  • Start date Start date
D

Diana

Hey folks,

I'm working on a Dell Latitude for a client - Norton 2004 suddenly
stopped running Auto-Protect. Anyway, I uninstalled it, reinstalled
it - everything seemed fine. But I noticed something odd when I try
to shutdown or restart the machine.

When I select shutdown or restart, Norton Autoprotect is disabled but
the machine does not shutdown. I have to select shutdown or restart a
second time to get the machine to actually shut down.

I have looked all over Symantec's support site and found nothing.

Anybody got any ideas?

Thanks
 
Seen this! You may have been infested by spyware programs. Spyware
programs can get by NAV 2004. Run Ad-Aware SE 1.05 personal and Spybot:
Search and Destory 1.3

Also, you could have also been hit by a virus. Most newer viruses tend to
disable all/any of the installed anti-virus utilities it can find. NAV is
only updated weekly so it is possible that a virus got thru. You should do
a complete virus scan and then re-install Nav 2004.
 
Good point, Symantec schedules weekly updates on Wednesdays.
However, if something really "Nasty" appears, they will post interim
Definition updates.
Also, every day(?) they create a manually available update through
their Intelligent Updater. You have to manually download the defs, &
open to install.
For most Home user versions, you'll find the dailies here:
http://www.sarc.com/avcenter/download/pages/US-N95.html
 
Thanks for your suggestions folks. I have scanned the crap out this
machine with Ad Aware and SpyBot Search & Destroy and NAV. I have
uninstalled NAV, done a spyware scan without NAV installed, and
reinstalled NAV.

The stupid thing still requires 2 shutdown requests. One thing I did
notice - when I had NAV uninstalled, it still required 2 shutdown
requests.

Seems that the presence or absence of Norton Antivirus makes no
difference. I wonder - is it a Dell thing or an XP SP2 thing? The
machine is a Latitude D600 with one of them Pentium M thingies, 512 mb
RAM and XP Pro with SP2.

More suggestions, please?

Diana
 
Diana said:
Thanks for your suggestions folks. I have scanned the crap out this
machine with Ad Aware and SpyBot Search & Destroy and NAV. I have
uninstalled NAV, done a spyware scan without NAV installed, and
reinstalled NAV.

The stupid thing still requires 2 shutdown requests. One thing I did
notice - when I had NAV uninstalled, it still required 2 shutdown
requests.

Seems that the presence or absence of Norton Antivirus makes no
difference. I wonder - is it a Dell thing or an XP SP2 thing? The
machine is a Latitude D600 with one of them Pentium M thingies, 512 mb
RAM and XP Pro with SP2.

More suggestions, please?

Diana
Click to expand...

Try some clean boot troubleshooting:
How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://support.microsoft.com/?id=310560

How to perform advanced clean-boot troubleshooting in Windows XP
http://support.microsoft.com/?id=316434
 
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