Mike Piet said:
Hi Jerome,
Thanks for getting back to me. Problem with this solution is that the
NAV came preinstalled on the comp, so I don't have a stand alone way
of re-installing.
Been doing some google reserch, and NAV has some info on this. Seems
that Fix-It kills some NAV registry settings. They reccomend using
the UNDO feature in Fix-It and then if that doesn't work -
reinstalling like you suggested. Sure hope the UNDO thing works.
Thanks again.
Mike P
Unless a registry tool prompts you as to what changes it purposes and
YOU decide which ones to allow (which means you need to know what the
changes will affect) is very hazardous. If you don't understand the
registry then letting some tool change the registry based on its fixed
experience coded into the program is like giving a loaded gun to a
child. Even Norton's own WinDoctor would show you what changes it
proposed to make BEFORE any changes were made and the final decision
came to YOU as to what to do regarding those proposed changes. Don't
expect any automated registry modification tool to work flawlessly. I
haven't see one yet that won't screw up settings for Windows, for
applications, or claim there are invalid values for some entries simply
because the environment under which you run the registry tool is not the
same environment under which those settings will get used. In
WinDoctor, you could at least hide (i.e., ignore) those suggestions it
made so they would not get performed and you wouldn't get bothered with
getting alerted about them in subsequent runs. It was handy but you had
to know what it was telling you. You are (or should be) the final
authority and get prompted as to what changes a registry tool will do.
Also note that an Undo feature may not work. The tool, after you
allowed it, made changes to the registry and the Undo should work
immediately thereafter; however, if you ran a program that then used
those registry values and changed them then an Undo might not really
undo to the prior state. In other words, an Undo works if the state
remains the same but problems might occur if the state has been changed
before you run the Undo. NAV 2002 and later will hash their registry
key name and their values so it is possible that using NAV after making
the registry changes would have it again change its registry keys and
rehash them (to different values) so that a subsequent Undo would
restore what would then be invalidly hashed registry keys. The hashing
is deliberate to detect when a virus or malware attempts to modify the
AV program's registry values (and you doing it via a registry tool
rather than through the AV program is probably seen as an effect from a
virus or malware). So the Undo might work. It might not. That's why
you might get stuck with having to do a reinstall of NAV or go buy an AV
product if you cannot reinstall just NAV from whatever installation
media was included with your pre-built computer.
If NAV came bundled in a pre-install of Windows then that was something
the jobber did that built the prebuilt computer that you bought. It is
likely that the version of NAV you have is too old and no longer
supported by Symantec. Also, and since you never got separate
installation media for NAV, about the only way to reinstall it is to use
the recovery CD provided by the prebuilt computer maker. They may have
only provided a disk image that overwrites everything in the partition
when you do a restore. However, sometimes the bundled products are in
their own subdirectory on the install CD and you can actually run the
program's install from there. Ask whomever prebuilt your computer as to
how to install just NAV, if possible.
