Normal.dot template Failure (corruption)

[Guest]

Ok I have a weird one here. I have had several users open word documents and
while they are working in them, they freeze and have to restart. Upon
further investigation I found that in each case there was a small square in
the users document and that same square appears even when the user opens a
new document. So when I attempted to replace the users normal template, the
user did not have a normal template. I know it sounds crazy but it's true.
So I copied a Normal.dot template from another location and the users worked
fine. Now, please note I am NOT working in a vanilla Word environment. We
are running on a Thin Client Server in a Citrix environment with several home
made macros to produce certain things in Word. Any help anyone could be
would be great!

 

[Charles Kenyon]

Small square?

This may be normal - no problem. You may just be noticing it for the first
time. It could be a marker of paragraph formatting.

If using Windows XP see: You may experience problems in Windows Explorer or
in the Windows shell after you install security update MS06-015
http://support.microsoft.com/?kbid=918165

If you aren't comfortable with editing the Windows registry yourself, then
go to http://www.kellys-korner-xp.com/xp_tweaks.htm and scroll down to Item
No. 383 "Hewlett-Packard's Share-to-Web software - Fix". Download and run
the script to automatically modify your registry as described in KB918165.
You may need to temporarily disable your antivirus program in order to run
the script.

A revised version of the update is supposed to be released on Tuesday, April
25, to fix these problems.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide




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[Guest]

Charles:

Thank you for your response but it's not just the sqaure I am concerned
with. It's what is happening in the background. And as I re-read my
question I failed to state this portion, there was no normal template when I
went to delete it. So while the square is there and appears to be the cause
of the corruption, I think the greater issue may lie in why is the Normal not
replicating itself upon deletion or better still how can Word function with
it being non-existent in the users profile. (In all cases referenced Normal
was not in the profile).

 

[Charles Kenyon]

Do you have Adobe Acrobat 7 installed? It may be blocking the creation of
normal.dot. If so, write back.

OTOH, you may simply not be finding normal.dot. It can be hard to find
because it is marked as a hidden system file. See the part on finding
normal.dot at
http://word.mvps.org/FAQs/Customization/CustomizeNormalTemplate.htm.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide




--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.