Normal.dot always changing

[William Taylor]

I have a problem almost every time I close word. It tries to save the
normal.dot template and says it has been changed.
Enviroment: Word is used as my Outlook editor. I run windows 2000 sp4, I use
Word 2002, not sure about service packs.

 

[Andre Da Costa]

I'm not sure, but you can check, go to Tools > Options > Save (tab), if
"Prompt to save Normal template" is checked, uncheck it.

Andre Da Costa
Jamaica W.I.

 

[Doug Robbins - Word MVP - DELETE UPPERCASE CHARACT]

If you don't mind living dangerously, take Andre's advice. I would not.

The reason that you get this message is because something is changing the
normal.dot template. Maybe a badly written Add-in or using the Remove
Hidden Data tool.

See the KnowledgeBase Article "Known issues with the Remove Hidden Data
add-in for Office 2003 and Office XP" at:

http://support.microsoft.com/?id=834636


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Please post any further questions or followup to the newsgroups for the
benefit of others who may be interested. Unsolicited questions forwarded
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Hope this helps
Doug Robbins - Word MVP

 

[William Taylor]

It is not checked, so that cant be the problem. Must be something else.

 

[Graham Mayor]

Brilliant!
This will enable Word to play fast and loose with the normal.dot template
without curing the problem, which is almost certainly caused by a badly
written add-in. The usual suspects are the Works add-in and the Norton AV
Office plug-in.
If you are 'not sure' then either check the archives for the many similar
posts or don't answer at all.
No answer is better than a wrong and potentially damaging answer.
The Prompt to save normal.dot should always be checked. It is an essential
safeguard.

--
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Graham Mayor - Word MVP
E-mail (e-mail address removed)
Web site www.gmayor.com
Word MVP web site www.mvps.org/word
<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<>

 

[Charles Kenyon]

If it is not checked, it should be! Leaving that unchecked is like having a
smoke alarm with the battery removed.
--

Charles Kenyon

See the MVP FAQ: <URL: http://www.mvps.org/word/> which is awesome!
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