Nod32 and Google desktop search.

[Stefan Walker]

Has this conflict been resolved yet?
Is it going to be resolved by Eset or the Google World Domination complex?


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[Duane Arnold]

Has this conflict been resolved yet?
Is it going to be resolved by Eset or the Google World Domination
complex?

If you have purchased the product, then why don't you send an email to Eset
about your question?

Duane

 

[Stefan Walker]

If you have purchased the product, then why don't you send an email to Eset
about your question?

Duane

Because you can usually get an answer quicker here.
Albeit not the answer you're expecting.


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[Duane Arnold]

Because you can usually get an answer quicker here.
Albeit not the answer you're expecting.

May be you can and may be you cannot. But if I need an answer about a
change to a product or an implementation of a feature for the product, I am
going to ask the vendor every time, since they are the ones who own the
product and would know for sure about it.

That's a common sense kind of thing.

Duane

 

[Stefan Walker]

May be you can and may be you cannot. But if I need an answer about a
change to a product or an implementation of a feature for the product, I am
going to ask the vendor every time, since they are the ones who own the
product and would know for sure about it.

That's a common sense kind of thing.

Duane

Really? Have you tried submitting a support ticket to Microsoft?


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[Jeffrey A. Setaro]

Really? Have you tried submitting a support ticket to Microsoft?

Yes... The few times I've had to use Microsoft's support I've been
pleasantly surprised. The people I talked to were knowledgeable,
helpful and actually helped resolve the issue.


Cheers-

Jeff Setaro
jasetaro@SPAM_ME_NOT_mags.net
http://people.mags.net/jasetaro/
PGP Key IDs DH/DSS: 0x5D41429D RSA: 0x599D2A99 New RSA: 0xA19EBD34

 

[Tx2]

Has this conflict been resolved yet?

I'm not aware of this conflict? Is it documented; can you cite?

As a reseller, I'll have a word with the UK 'distributor' on Monday and
ask them.

Or you could? Support for NOD32 is inclusive ....
www.aspect-systems.com

 

[Stefan Walker]

Yes... The few times I've had to use Microsoft's support I've been
pleasantly surprised. The people I talked to were knowledgeable,
helpful and actually helped resolve the issue.

It took them 8 months to get back to me about .dll problem I was having.

 

[Stefan Walker]

I'm not aware of this conflict? Is it documented; can you cite?

As a reseller, I'll have a word with the UK 'distributor' on Monday and
ask them.

Or you could? Support for NOD32 is inclusive ....
www.aspect-systems.com

When you install the Google desktop search it says - Not compatible with
Nod32.

Here is some more info:-

http://www.google.com/search?sourceid=mozclient&ie=utf-8&oe=utf-8&q=google+desktop+and+nod32

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[Duane Arnold]

Really? Have you tried submitting a support ticket to Microsoft?

I have called M$ on the job (paid support) and at home emailed (free
support) and i have had no problems with M$ over the years.

Maybe, it's you . ;-)

Duane

 

[lee]

On Fri, 04 Feb 2005 18:22:43 +0000, Stefan Walker



Yes... The few times I've had to use Microsoft's support I've been
pleasantly surprised. The people I talked to were knowledgeable,
helpful and actually helped resolve the issue.


Cheers-

Jeff Setaro
jasetaro@SPAM_ME_NOT_mags.net
http://people.mags.net/jasetaro/
PGP Key IDs DH/DSS: 0x5D41429D RSA: 0x599D2A99 New RSA: 0xA19EBD34

To add to what Jeff experienced:

This week I upgraded from M/S Office XP to Office 2003 Pro (taking
advantage of the generous M/S Home Use Program). During the course of
uninstalling XP and installing 2003 Pro, apparently some scripting files
were corrupted and I could not use the Office Update function. Since it
wasn't obvious to me where the problem was, I called M/S. From 7:00 PM
until 9:30 PM my time, the person I worked with patiently walked me
through a thoughtful process of troubleshooting steps, until we found
the problem documented in an obscure KB article.

Could I have solved this myself? Maybe. Sooner than the 2 1/2 hours it
took? Not likely. Could I have maintained my patience that long without
help? AH HAHAHAHAHA! Sure!

 

[Tx2]

Yes... The few times I've had to use Microsoft's support I've been
pleasantly surprised. The people I talked to were knowledgeable,
helpful and actually helped resolve the issue.

OK .... that's it .... newsgroup closed .... in fact, shut down Usenet
please, no more questions allowed, not until you've ...

a) checked Google
b) checked with the vendor
c) called M$ - purely because it's likely to be their fault
d) asked your mother/wife if she's washed your shirt
e) scratched your head till you draw blood.
f) f*cked yer computer by trying something you read on Google

sfx - turns off light

 

[Syncme]

OK .... that's it .... newsgroup closed .... in fact, shut down Usenet
please, no more questions allowed, not until you've ...

a) checked Google
b) checked with the vendor
c) called M$ - purely because it's likely to be their fault
d) asked your mother/wife if she's washed your shirt
e) scratched your head till you draw blood.
f) f*cked yer computer by trying something you read on Google

sfx - turns off light

I like the last one.
Reminds me of a tech price list.

Computer problems fixed: $50
Computer problems you tried to fix but miserably failed: $300

Syncme

 

[Ben]

Has this conflict been resolved yet?
Is it going to be resolved by Eset or the Google World Domination complex?

Google are aware of the issue and are looking into it, do not expect a quick
fix as it is not exactly a priority for them at the moment.

B

 

[Thomas G. Marshall]

Duane Arnold coughed up:

May be you can and may be you cannot. But if I need an answer about a
change to a product or an implementation of a feature for the
product, I am going to ask the vendor every time, since they are the
ones who own the product and would know for sure about it.

That's a common sense kind of thing.

Duane

There's *no common sense in that at all* ! The collective knowledge base in
a ng often includes the following:

1. people who've found a work around.
2. people who've gotten an answer from the manufacturer.
3. people who've discovered another product that does the job better
4. people who've discovered that the answer from the manufacturer
doesn't /always/ work in particular situations.
etc.

What you get from a manufacturer is:

1. The official company response, which might be:
1a. A solution
or
1b. An "ok. Have you tried plugging in your system?"

You can certainly do both, but usenet is the first place I often go.

 

[Duane Arnold]

Duane Arnold coughed up:


There's *no common sense in that at all* ! The collective knowledge
base in a ng often includes the following:

1. people who've found a work around.
2. people who've gotten an answer from the manufacturer.
3. people who've discovered another product that does the job
better 4. people who've discovered that the answer from the
manufacturer
doesn't /always/ work in particular situations.

etc.

What you get from a manufacturer is:

1. The official company response, which might be:
1a. A solution
or
1b. An "ok. Have you tried plugging in your system?"

You can certainly do both, but usenet is the first place I often go.

I want to know how an issue that a vendor has with a product most likely
a programming issue that involves correcting the problem, testing the
solution making sure that the fix works and deploying the solution to the
end-users that the timeframe for this is going to be determined by a end-
user?

That timeframe cannot be determined by the end-user, which was basically
my response to the question asked by the OP was to check with the vendor.

I don't know what else you're trying to read into this. If someone on the
Internet has first hand knowledge of the timeframe for a fix, then fine
more power to them. But I myself I am going to the vendor first in such a
situation. I always have done it and will continue to do it if I deem it
necessary to contact the vendor.

That's from my standpoint of being someone who has had to give timeframes
for application/program fixes.

Duane

 

[Tx2]

(e-mail address removed), a.k.a Thomas G.
Marshall says...

You can certainly do both, but usenet is the first place I often go.

Absolutely, and nothing hacks me off more than those who think usenet is
the last resort you should consider before everything else has been
tried .... usenet is an alternative resource to Google et al.

Some folk will look up at the Town Hall clock to see the time, others
will ask passers-by, and some may even buy a wristwatch.