No TCP/IP traffic

[Guest]

Hello

This is probably being posted in the wrong forum, but i thought that i would
give it a go.
I have a laptop that what part of a workgroup, on another organisations LAN.
I have set this up with a number of laptops with no problems at all. One of
my laptop has stopped sending and recieving network traffic. The adapter is
active and in the notification area i am being shown that there is a network
connection at 100MB but packets sent and recieved 0.

Naturally i refreshed my ip details, even tried with a static ip address, to
make sure that i had not accidentilly got a duplicate ip address etc. I am
getting the following message when i try doing anything that is IP related
with in the cammand prompt.

An internal error occurred: the request is not supported.

There is some errors in the event logs relating to the TCP IP services not
responding etc, so i think that i have found my problem, the issue i am
having is uninstalling and reinstalling the TCPIP on the laptop. It is
running Windows XP SP2 and the windows firewall is off, as we are using a
company FW.

I know that this is a little of a vague error but i have tried a couple of
things and am now looking for some inspiration from somewhere else..

Any help is greatfully appriciated

 

[Galen]

In Gareth <[email protected]> had this to say:

My reply is at the bottom of your sent message:

Hello

This is probably being posted in the wrong forum, but i thought that
i would give it a go.
I have a laptop that what part of a workgroup, on another
organisations LAN. I have set this up with a number of laptops with
no problems at all. One of my laptop has stopped sending and
recieving network traffic. The adapter is active and in the
notification area i am being shown that there is a network connection
at 100MB but packets sent and recieved 0.

Naturally i refreshed my ip details, even tried with a static ip
address, to make sure that i had not accidentilly got a duplicate ip
address etc. I am getting the following message when i try doing
anything that is IP related with in the cammand prompt.

An internal error occurred: the request is not supported.

There is some errors in the event logs relating to the TCP IP
services not responding etc, so i think that i have found my problem,
the issue i am having is uninstalling and reinstalling the TCPIP on
the laptop. It is running Windows XP SP2 and the windows firewall is
off, as we are using a company FW.

I know that this is a little of a vague error but i have tried a
couple of things and am now looking for some inspiration from
somewhere else..

Any help is greatfully appriciated

This is not an answer but a question. Under the properties of the connection
while it's connected what is the IP address? Is it in the 192.168.*.* range?

Galen
--

"And that recommendation, with the exaggerated estimate of my ability
with which he prefaced it, was, if you will believe me, Watson, the
very first thing which ever made me feel that a profession might be
made out of what had up to that time been the merest hobby."

Sherlock Holmes

 

[Guest]

Hi Galen,

Thanks for the reply..

When i look in the properties of lan connection, it is set to DHCP, i have
also tried giving the laptop a fixed IP address but still no connection, when
i go in to the command prompt and try an IPCONFIG i recieve the error. Since
my post i have concluded that the TCP/IP service is failing, i have narrowed
it down this far. What i possibly need to go is reinstall the TCP/IP service
and its dependancies. For which i will probably need the XP cd. But as i am
at a conference i do not have with me.

Thanks for your help and if you have any more help then it is appriciated
greatly

Regards,

Gareth Collins

 

[Steve Winograd [MVP]]

Hello

This is probably being posted in the wrong forum, but i thought that i would
give it a go.
I have a laptop that what part of a workgroup, on another organisations LAN.
I have set this up with a number of laptops with no problems at all. One of
my laptop has stopped sending and recieving network traffic. The adapter is
active and in the notification area i am being shown that there is a network
connection at 100MB but packets sent and recieved 0.

Naturally i refreshed my ip details, even tried with a static ip address, to
make sure that i had not accidentilly got a duplicate ip address etc. I am
getting the following message when i try doing anything that is IP related
with in the cammand prompt.

An internal error occurred: the request is not supported.

There is some errors in the event logs relating to the TCP IP services not
responding etc, so i think that i have found my problem, the issue i am
having is uninstalling and reinstalling the TCPIP on the laptop. It is
running Windows XP SP2 and the windows firewall is off, as we are using a
company FW.

I know that this is a little of a vague error but i have tried a couple of
things and am now looking for some inspiration from somewhere else..

Any help is greatfully appriciated

Type this command in the Start | Run box, reboot, and see if the
problem is fixed:

netsh winsock reset catalog

If it isn't, go to Device Manager, remove the network adapter for the
LAN connection, reboot, and let XP re-install the network adapter.

If that doesn't fix it, what are the details of the error log messages
about TCP/IP services?
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

 

[Guest]

Steve,

Thanks for the post.

I have tried what you suggested but to no avail unfortunatly. I am still
getting the internal error message when trying an IPCONFIG.
In the event log there is lots of report of services failing due to the
TCP/IP service being nonexistant.

I have manually removed the adapter from device manager and let windows
reinstall, but again this just keeps failing.

Is there any way of running a util that might produce a report of the
problem as all the error codes i have at present are not really helpful.

any help is appricaited

Gareth

 

[Steve Winograd [MVP]]

Steve,

Thanks for the post.

I have tried what you suggested but to no avail unfortunatly. I am still
getting the internal error message when trying an IPCONFIG.
In the event log there is lots of report of services failing due to the
TCP/IP service being nonexistant.

I have manually removed the adapter from device manager and let windows
reinstall, but again this just keeps failing.

Is there any way of running a util that might produce a report of the
problem as all the error codes i have at present are not really helpful.

any help is appricaited

Gareth

Please copy/paste the event log messages into a news group reply. We
need to see their full text to diagnose the problem.
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

 

[Al Romanosky]

Slightly confused by the dialogue concerning this "problem"- but would not
it be advisable to use good old "ping" to verify the TCP/IP stack?