no responses to questions?

  • Thread starter Thread starter njem
  • Start date Start date
njem said:
When you suggest making a case event with PSS are you talking about
the "pay them up front phone support" type of event or do you have
some other angle to go at such things?
Click to expand...

Hi Tom,

I was thinking some more ... it's possible that you are seeing a variation
of one of these confirmed issues?

The Task Scheduler does not wake the computer to run a scheduled task in
Windows Vista
http://support.microsoft.com/kb/929463/en-us

A task does not run as expected after you wake a Windows Vista-based
computer
http://support.microsoft.com/kb/930133/en-us

The KB articles don't mention any hotfixes; so I suspect these will be
resolved "sometime" in the future - maybe SP1.

Regarding PSS - I was thinking of a Service Request, opened via one of the
formal Microsoft channels:
http://support.microsoft.com/gp/services

For individual consumer users, most of the support options require you to
pay per SR. I'm certainly not an expert on the pricing. If the issue turns
out to be a confirmed bug, you can get a refund; although the definition of
"bug" is quite strict (ie, it is an actual code defect, not just that "the
product doesn't work the way I expected"). PSS rarely produce hotfixes for
individual consumers, so the best outcomes would be:
- we already have an existing hotfix, here it is (unlikely since there's no
KB article)
- here's how you can work around the problem;
- you're not configuring the task correctly, here's what you need to do;
- it looks like a bug, we'll let the developers know.
Whether these possible outcomes are worth the cost of an SR, is up to each
customer's judgment, I guess.

If you want to report the problem to Microsoft without opening a Service
Request, you can send them a message via this URL:

Give Us Feedback for Windows Vista
http://feedback.windowsvista.micros...tp://support.microsoft.com/gp/cp_vista_master

That will get the problem into their tracking system, although you won't get
any individual response about the problem or solution.

Hope it helps,
 
Lang Murphy said:
Dude... you are too funny!
Click to expand...

That's what my wife says too (or something like that ... although doesn't
sound quite as approving, when she says it :)
Do you hang in any Mac ng's?
Click to expand...

I own a Mac mini, which is a lot of fun to use. But I don't really spend
enough time using Macs, and I don't really know enough about Mac OS X
internals, to take part in many useful Mac discussions. I hope that will
change in future.

I played around with OpenDarwin while it was still an open source project;
and subscribed to the OpenDarwin dev list; but those days are gone :-(
 
Paul Randall had very good HP phone support a couple of years ago? For
Vista??? It must have been for XP or earlier. Vista went on sale to general
public only 7 months ago - January 30 2007. Live chat kept disconneting
probably bc support people were not up to speed yet with VISTA. OneCompUSA
phone person told me "I don't know what you are seeing on your screen, I have
XP". A week and a half ago, while I talked to yet another HP supervisory
person for a half an hour on the phone, AND was connected with him via net,
for him to take control of this computer (this is a lone computer, NOT on a
network) he kept losing control, and I had to keep on clicking "I accept"
again and again. We were even interrupted by a HP popup asking me to do a
satisfaction survey.

I can't take it back to ComUSA because the store closed right after I bought
it and HP has not yet told me where to take it to repair the Windows CD/DVD
drive's hardware OR software problem - its failure to format or complete a
full 2 disk backup. While I can burn a story or a "document" to a CD, I have
wasted several different brands of DVD disks (Sony Memorex, TDK ,maxell) R
and RWs. I keep getting prompts: "Start a new full backup!"

I want 1) have somebody competent tell this computer to forget about doing
the initial full back up bc I have received 2 Windows Vista HP System
Recovery and 1 Supplemental Recovery disks. I have't used them yet bc the
instructions say to back up all data I want to save. I want to save contacts
and favorites this time - I lost them once already when HP phone person would
not back them up and would not say why, when I let him take control of the
computer and perform a wipeout & reboot/reinstall/whatever = my bad! Not a
single problem was fixed and all contacts and favorites links were lost. 2)
find out how to back up 2 Windows Mail contact address lists and favorites'
links/addresses for 3 Standard Users and 1 admin (no work done yet that needs
saving!)

I have forgotten how many phone sessions it took to program this Pavilion
desktop to go to sleep and stay asleep. I had to shut the monitor off when I
wanted to let updates come in during the night. One HP person told me that I
MUST shut it off after every use! Old Dell with Windows 98SE was set up so
monitor went dark after 10 minutes and computer to sleep after 15. Modem
stayed on, all I had to do was tap space bar to wake it up. This new HP
Pavilion with Vista HomePrem now won't wake up - just humms untill I hold Off
button till its blue light goes out and humming stops, then push again to
start it again.

Thanks in advance for any suggestions.
 
Lang

Sheeeesh and I thought you knew something's at times . Boy was I mistaken.
Now we all know hopefully. .

--
Peter


Peter,

I must admit I have no idea what you're talking about. I get that you no
longer think I know "...something's at times." Why that has changed is
beyond me.

Lang
 
Andrew McLaren said:
That's what my wife says too (or something like that ... although doesn't
sound quite as approving, when she says it :)
Click to expand...

Sounds familiar... since I brought one of my laptops down to the family
room, my wife has been, hmm, less than approving.
I own a Mac mini, which is a lot of fun to use. But I don't really spend
enough time using Macs, and I don't really know enough about Mac OS X
internals, to take part in many useful Mac discussions. I hope that will
change in future.
Click to expand...

Well, you seem to know more about nix than most regular joes... BSD can't be
that different, can it?

Although I'd love to get a MBP, I think I'll end up with a Mac mini, since
my Mac budget itself is mini. ;-) I'll hook it up to a KVM with my main
personal PC. And probably spend some time in comp.sys.mac.system. (Which,
btw, is the first ng I've run across that has the same type of craziness as
this ng... for good or ill. Ill, mostly.)
I played around with OpenDarwin while it was still an open source project;
and subscribed to the OpenDarwin dev list; but those days are gone :-(
Click to expand...

OpenDarwin? Uh... whazzat? (I Googled it and read the Wikipedia entry...
c'est la vie, right?)

Lang
 
I must admit I have no idea what you're talking about. I get that you no
longer think I know "...something's at times." Why that has changed is
beyond me.
Click to expand...

I was also a bit puzzled by Peter's comment, I must admit.

As far as I'm concerned, you're both part of the sensible crew in this
newsgroup (o'course that wouldn't be very hard, given *some* frequent
posters here :-). When I see a question has been responded to by either of
you guys, I tend to think "Okay that's taken care of" and I move straight on
to the next question.

Maybe it was just one of those flip comments that sound okay verbally, but
didn't translate too well into a posting. I've done that myself, often
enough!
 
For individual consumer users, most of the support options require you to
pay per SR.
Click to expand...

Andrew,

Thanks for the info. MS is not very encouraging to sort these things
out (and for them to learn about their own bugs) when the phone
support people almost guarantee that you'll need to pay the fee, even
if it seems to not be operator error. It's like a smoker trying to
prove his lung cancer was because of the cigarettes.

I may have found a work around. See my response to Marco above.

Thanks,
Tom
 
I've tried a variation of settings that seems to work.

Under "Settings" there are the "Run as soon as possible after a miss"
and "restart every x minutes" and I've kept those checked. But I've
added under editing the "Trigger" to repeat the task every x minutes.
These seem to be redundant and I think when I checked the one I
assumed I had that bas covered. Seems it may take telling it so on
both menus for it to take.

Thanks for you feedback. I really am switching this thing back to XP
the next time I have a day to kill reloading and setting everything
back up again.

Tom
 
njem said:
I've tried a variation of settings that seems to work.

Under "Settings" there are the "Run as soon as possible after a miss"
and "restart every x minutes" and I've kept those checked. But I've
added under editing the "Trigger" to repeat the task every x minutes.
Click to expand...

Once the task is triggered, it will continue to be triggered every x
minutes. IOW, it seems that the task won't stop anymore, even if the
duration time is met. At least that's what happened to my task. I didn't
expect that.
It may be possible to specify on that "Trigger" page to stop the task
after a certain period, but will it then ever re-start automatically
again?
If I understood you correctly, you are in fact re-scheduling the task
manually every month, so this method may work for you.

Another thought I had is to create two tasks. The first task, which
triggers after the longer period, 9 days in my case, one month in yours.
And the second one, which will be triggered when the first task starts,
and then repeating the task every x minutes.
There are plenty of options at the top of the "Trigger" page, which can
turn out to be pretty complex (e.g. "On an event").
These seem to be redundant and I think when I checked the one I
assumed I had that bas covered. Seems it may take telling it so on
both menus for it to take.
Click to expand...

I don't think so, they are really two different things. The first
concerns the triggering details of the task, and the second concerns the
problems of actually starting the task.
Thanks for you feedback. I really am switching this thing back to XP
the next time I have a day to kill reloading and setting everything
back up again.
Click to expand...

You might be giving up on Vista too soon.

Marco
 
Andrew McLaren said:
I was also a bit puzzled by Peter's comment, I must admit.

As far as I'm concerned, you're both part of the sensible crew in this
newsgroup (o'course that wouldn't be very hard, given *some* frequent
posters here :-). When I see a question has been responded to by either of
you guys, I tend to think "Okay that's taken care of" and I move straight
on to the next question.

Maybe it was just one of those flip comments that sound okay verbally, but
didn't translate too well into a posting. I've done that myself, often
enough!
Click to expand...


Well... I guess we won't know until Peter responds. C'est la vie.

Thanks for the comment on my replies; greatly appreciated.

Lang
 
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