No "repair my computer" option.

[Jacck]

My computer came with Vista Home Premium installed. I also received a disk
marked:-
"For distribution with a new Ev**** PC".(supplier's name).
I recently had some problems. I booted from the disk. The only option I got
was to install Vista. There was no option to "repair your computer" so I
could not use startup repair or system restore. I had to reinstall Vista.
Also there was no option to do a custom install.
Do I not have the complete Vista Home Premium on my disk?

 

[Mike Hall - MVP]

My computer came with Vista Home Premium installed. I also received a disk
marked:-
"For distribution with a new Ev**** PC".(supplier's name).
I recently had some problems. I booted from the disk. The only option I
got
was to install Vista. There was no option to "repair your computer" so I
could not use startup repair or system restore. I had to reinstall Vista.
Also there was no option to do a custom install.
Do I not have the complete Vista Home Premium on my disk?

Did you buy it from PC World? I seem to remember that brand being a PC World
in house name. You should contact them and ask about the options you think
you should have.

As it is, a manufacturer has only to supply a means to return the machine
'back to factory"..


--
Mike Hall - MVP
How to construct a good post..
http://dts-l.com/goodpost.htm
How to use the Microsoft Product Support Newsgroups..
http://support.microsoft.com/default.aspx?pr=newswhelp&style=toc
Mike's Window - My Blog..
http://msmvps.com/blogs/mikehall/default.aspx

 

[Jacck]

Hi Mike,
Thanks for the reply. Unfortunately the seller has gone out of
business, so I can't get information there.
When buying a computer advertised as having "Genuine Vista Home
Premium" installed, I expected to have all of Vista installed. I'm surprised
to learn that apparently that is not the case. What's the reason? Do
Microsoft allow this?

 

[Mike Hall - MVP]

Hi Mike,
Thanks for the reply. Unfortunately the seller has gone out of
business, so I can't get information there.
When buying a computer advertised as having "Genuine Vista
Home
Premium" installed, I expected to have all of Vista installed. I'm
surprised
to learn that apparently that is not the case. What's the reason? Do
Microsoft allow this?

You do have all of Vista Premium installed. What you don't have is a decent
recovery option which, unfortunately was the responsibility of the computer
vendor..



--
Mike Hall - MVP
How to construct a good post..
http://dts-l.com/goodpost.htm
How to use the Microsoft Product Support Newsgroups..
http://support.microsoft.com/default.aspx?pr=newswhelp&style=toc
Mike's Window - My Blog..
http://msmvps.com/blogs/mikehall/default.aspx

 

[Jacck]

Hi Mike,
Is there anything I can do to remedy this? Can I find these
options on the disk and install them?

 

[Daze N. Knights]

The "Repair" option only comes with a Microsoft Windows Vista
installation DVD, which is what you lack, because your supplier bundled
the Vista operating system along with drivers for the PC and possibly
additional software onto the recovery disk. IOW, although you *do* have
"Genuine" Vista, you do *not* have a "Genuine" Vista installation DVD,
which sucks, but that's the deal most suppliers seem to offer these days
(at least unless one knows to *ask* for a genuine MS installation DVD
and then, most likely, has to pay extra to get it).

Daze

 

[Daze N. Knights]

True! Good recommendation.

 

[Jacck]

Thanks for all the information. Thanks to Znod for his helpful suggestion.
Daze N. Knights, I thought I had asked for the disk. However, I only asked
if my disk would allow me to format the hard drive and reinstall Windows as
often as I wanted.
This seems to be a common problem. Surely the responsibility lies with
Microsoft for allowing this. Microsoft uses the recovery options as a selling
point.
Incidently, have Microsoft stopped offering technical support? On several
occasions in the past I was able to email Microsoft and get help. I can't
find such an option now.

 

[Mike Hall - MVP]

Thanks for all the information. Thanks to Znod for his helpful suggestion.
Daze N. Knights, I thought I had asked for the disk. However, I only asked
if my disk would allow me to format the hard drive and reinstall Windows
as
often as I wanted.
This seems to be a common problem. Surely the responsibility lies with
Microsoft for allowing this. Microsoft uses the recovery options as a
selling
point.
Incidently, have Microsoft stopped offering technical support? On several
occasions in the past I was able to email Microsoft and get help. I can't
find such an option now.

It is the decision of the computer manufacturer/vendor as to what recovery
facilities exist. HP are maybe the best of the bunch in this respect. One
gets what one pays for..

I couldn't get ZNods link to open.. just a 404 error..

Good luck..


--
Mike Hall - MVP
How to construct a good post..
http://dts-l.com/goodpost.htm
How to use the Microsoft Product Support Newsgroups..
http://support.microsoft.com/default.aspx?pr=newswhelp&style=toc
Mike's Window - My Blog..
http://msmvps.com/blogs/mikehall/default.aspx