Nikon scan 4.0.2

[Rune Udd]

My Nikon scan 4.0.2 stopped working about 2 weeks ago. Tool palette 1 has
disappeared, does not show up under tools submenu. When I insert a film
strip in my coolscan 4000 ED, Nikon scan 4.0.2. generates a program error
and terminates. I have uninstalled and reinstalled Nikon scan 4.0.2
(including the 4.0.2 upgrade) several times, no help. My computer is an amd
athlon64, WindowsXPpro+SP2, 1 Gb ram.

Any advise or comments? Switch to Silver scan or vuescan?
cheers
Rune

 

[CSM1]

My Nikon scan 4.0.2 stopped working about 2 weeks ago. Tool palette 1 has
disappeared, does not show up under tools submenu. When I insert a film
strip in my coolscan 4000 ED, Nikon scan 4.0.2. generates a program error
and terminates. I have uninstalled and reinstalled Nikon scan 4.0.2
(including the 4.0.2 upgrade) several times, no help. My computer is an
amd athlon64, WindowsXPpro+SP2, 1 Gb ram.

Any advise or comments? Switch to Silver scan or vuescan?
cheers
Rune

I am not a fan of VueScan, but the trial version will tell you if the
scanner is broken.

VueScan as far as I understand does not use the Windows TWAIN or WIA, so
will work if the scanner and USB is working.

Maybe the following FAQ will help.
http://support.nikontech.com/cgi-bi...WFyY2hfdGV4dD1yZWdpc3RyeQ**&p_li=&p_topview=1

Long link above.
Your shorter link is: http://makeashorterlink.com/?S59D2302B

Run the software remove or uninstall. Either in the start menu for Nikon or
in Window Control Panel Add/Remove programs. Also remove the Nikon device in
Windows Device Manager.

Completely remove the Nikon software using the above FAQ. Then Reinstall and
see what happens.

 

[Kennedy McEwen]

My Nikon scan 4.0.2 stopped working about 2 weeks ago. Tool palette 1 has
disappeared, does not show up under tools submenu.

Not surprised about that, Tool Palette is under the View menu item, not
Tools. ;-)

When I insert a film
strip in my coolscan 4000 ED, Nikon scan 4.0.2. generates a program error
and terminates. I have uninstalled and reinstalled Nikon scan 4.0.2
(including the 4.0.2 upgrade) several times, no help. My computer is an amd
athlon64, WindowsXPpro+SP2, 1 Gb ram.

Any advise or comments? Switch to Silver scan or vuescan?
cheers

Check the Preferences(Ctrl-K)/Automatic Actions that you do *NOT* have
the scanner set to perform any preview or thumbnail operations
automatically when film is inserted into the adapter you are using.
Deselect ALL of the options in this window.

NikonScan 4.02 shipped with a new bug which caused the application to
generate an error and terminate if you attempt to scan strips of
negative film with a positive film setting or vice versa - probably part
of the "improved" frame positioning algorithm. If your default film
type is the wrong polarity for the film strip you are inserting then you
will generate the error just by inserting film unless you disable the
automatic preview or thumbnail. Once disabled, you only cause the error
if you try to scan the wrong type of film. Previous versions of
NikonScan did not have this feature - progress? ;-)

It is particularly nasty because the default setting when NikonScan is
first installed is to thumbnail automatically on inserting the strip and
it expects slide film. So, no matter how many installations and
de-installations you perform, if you feed it negative film straight away
after installation it just crashes. Switch off the automatic actions or
feed it slide film and everything is OK.

Hope that helps.

Nikon have acknowledged the bug exists and is reproducible on a number
of platforms, but have provided no indication of when, or if, it will
ever be fixed. In a few weeks NS4.0.2 will have been shipping for a
year with this bug that stops about 50% or more of first time users in
their tracks. If this turns out to be your problem then write to
regional Nikon service centre and lodge a complaint. The more
complaints they get about it, the higher a priority they will give it.

 

[rafe bustin]

My Nikon scan 4.0.2 stopped working about 2 weeks ago. Tool palette 1 has
disappeared, does not show up under tools submenu. When I insert a film
strip in my coolscan 4000 ED, Nikon scan 4.0.2. generates a program error
and terminates. I have uninstalled and reinstalled Nikon scan 4.0.2
(including the 4.0.2 upgrade) several times, no help. My computer is an amd
athlon64, WindowsXPpro+SP2, 1 Gb ram.

Any advise or comments? Switch to Silver scan or vuescan?

The NikonScan installer/uninstaller doesn't do a thourough
enough job, and fails to kill some TMP and setup files in
the Documents and Settings directory tree.

Check the following directories and delete any files you
find there. Then restart NikonScan.

<C:\Documents and Settings\All Users\Application Data\Nikon\Nikon
Scan\4.0\Settings>

<C:\Documents and Settings\Administrator\Local Settings\Temp\Nikon>


Alternatively, you can find these files with Explorer's
search tool.Search for "nkn". (Eg., Nkn4C.tmp, NKN00002.set, etc.)

I discovered this several moons ago. After removing and
reinstalling NikonScan, the scanner still "remembered"
the last filmstrip preview I had done!

In addition (if the above doesn't work,) use MSCONFIG to
disable all background tasks that you can live without.
It may be that one of these is interfering with NikonScan.

I mean, *something* must have changed on your computer.



rafe b.
http://www.terrapinphoto.com

 

[Rune Udd]

The NikonScan installer/uninstaller doesn't do a thourough
enough job, and fails to kill some TMP and setup files in
the Documents and Settings directory tree.

Check the following directories and delete any files you
find there. Then restart NikonScan.

<C:\Documents and Settings\All Users\Application Data\Nikon\Nikon
Scan\4.0\Settings>

<C:\Documents and Settings\Administrator\Local Settings\Temp\Nikon>


Alternatively, you can find these files with Explorer's
search tool.Search for "nkn". (Eg., Nkn4C.tmp, NKN00002.set, etc.)

I discovered this several moons ago. After removing and
reinstalling NikonScan, the scanner still "remembered"
the last filmstrip preview I had done!

In addition (if the above doesn't work,) use MSCONFIG to
disable all background tasks that you can live without.
It may be that one of these is interfering with NikonScan.

I mean, *something* must have changed on your computer.



rafe b.
http://www.terrapinphoto.com

I agree something must have happened. The problem is just what? The
previous week the scanner SW worked as usual, only thing I am aware of in
between is an automatic WindowsXP upgrade before this happened.

The Scanner is OK, it works fine with Nikon Scan 4.0.2 on my older (and much
slower) Windows 2000 computer.

No, I don't have any preview and thumbnail actions activated. I'm only
using individual slides or slide film strips, no negative at all.

I once more uninstalled Nikon scan, manually removed stuff from documents
and settings/all user... and didn't find any more nkn with the search
function. After restart and reinstallation of Nikon scan 4.0.0 and upg
4.0.2 : no change. Tool palette1 option has disappeared from the tools
menu. With film strip scanner the program stops after I insert a film strip,
with the individual slide adapter the program stops immediately : "Nikon
Scan Application has encountered a problem and needs to close. We are sorry
for the inconvenience". So am I .

I have send a problem report to Nikon, but I guess it has disappeared in a
black hole.

any more ideas?
Rune

 

[John]

I agree something must have happened. The problem is just what? The
previous week the scanner SW worked as usual, only thing I am aware of in
between is an automatic WindowsXP upgrade before this happened.

If you suspect that, why not try doing a system restore in XP to the point
before the automatic upgrade? That would prove the point at least.

 

[rafe bustin]

I agree something must have happened. The problem is just what? The
previous week the scanner SW worked as usual, only thing I am aware of in
between is an automatic WindowsXP upgrade before this happened.

The Scanner is OK, it works fine with Nikon Scan 4.0.2 on my older (and much
slower) Windows 2000 computer.

No, I don't have any preview and thumbnail actions activated. I'm only
using individual slides or slide film strips, no negative at all.

I once more uninstalled Nikon scan, manually removed stuff from documents
and settings/all user... and didn't find any more nkn with the search
function. After restart and reinstallation of Nikon scan 4.0.0 and upg
4.0.2 : no change. Tool palette1 option has disappeared from the tools
menu. With film strip scanner the program stops after I insert a film strip,
with the individual slide adapter the program stops immediately : "Nikon
Scan Application has encountered a problem and needs to close. We are sorry
for the inconvenience". So am I .

I have send a problem report to Nikon, but I guess it has disappeared in a
black hole.

Maybe time to do some manual registry cleaning.

Did you check for conflicting background apps?

How are you set for free hard drive space?

Have you been running your virus and spyware
checkers lately?


rafe b.
http://www.terrapinphoto.com

 

[Don]

I discovered this several moons ago. After removing and
reinstalling NikonScan, the scanner still "remembered"
the last filmstrip preview I had done!

What's more important when uninstalling NikonScan is to run the
"RegCleaner" program on the CD. Only then will all trace of functional
NikonScan elements be removed, as the uninstaller indeed doesn't go
far enough.

To the OP, a lateral thought... If you've changed adapters recently
make sure the current one is firmly in!! Of course, wiggling all
cables just to make sure, is also a good idea.

We spent weeks trying to debug a problem a while back until the person
discovered the adapter was not firmly in.

Don.

 

[Jumm]

Did you try a system restore of XP to a date when nikon scan was still
working?
Jim

 

[rafe bustin]

What's more important when uninstalling NikonScan is to run the
"RegCleaner" program on the CD. Only then will all trace of functional
NikonScan elements be removed, as the uninstaller indeed doesn't go
far enough.

That's a good idea, but the Nikon "RegCleaner" doesn't
do anything about those .tmp and .set files that I
was talking about.

To the OP, a lateral thought... If you've changed adapters recently
make sure the current one is firmly in!! Of course, wiggling all
cables just to make sure, is also a good idea.

Windoze Device Manager should be useful here --
it should show both the Firewire port and the
scanner itself in good status.

To Rune: give Nikon service a call. What
have you got to lose?


rafe b.
http://www.terrapinphoto.com

 

[Rune Udd]

Good news and Bad news!

Thank you all for stimulating me to continue!

In particular this morning I went back to system restore. I had tried it
once earlier, without success, but suddely I remembered the failure mode was
different then. Anyhow I now restored my system to the middle of april and
observed that the restore process had lost all *.md3 files in program
files/commonfiles/nikon/maidmods/scanner. After copying these back from the
backup directory Nikon(2) : my Nikon scan 4.0.2 and 4000 ED scanner works
again!! UP AND RUNNING. This was the good news!

The bad news is that when I undo system restore and go back to the system
state of 25. 5.2005 Nikon scan 4.0.2 does not work anymore, all previously
described problems return. Within this time period the only things which
happens is 3..4 updates from Microsoft. One or several of these seem to
prevent Nkon scan 4.0.2 from operating. So I think I can state with some
confidence that Nikon Scan 4.0.2 is not compatible with Athlon64 +
windowsXPprof + Sp2 + all Windows updates until 25.5.2005. This is the BAD
news.

I could restore my system to the middle of april, but this would not be a
sustainable resolution in the long run. So I will see how Nikon responds to
these findings, if at all. And possibly go for another scan SW - probably
Silver fast. Temporarily I can use my old computer, even if it is slow.

greetings to everyone
rune

 

[rafe bustin]

The bad news is that when I undo system restore and go back to the system
state of 25. 5.2005 Nikon scan 4.0.2 does not work anymore, all previously
described problems return. Within this time period the only things which
happens is 3..4 updates from Microsoft. One or several of these seem to
prevent Nkon scan 4.0.2 from operating. So I think I can state with some
confidence that Nikon Scan 4.0.2 is not compatible with Athlon64 +
windowsXPprof + Sp2 + all Windows updates until 25.5.2005. This is the BAD
news.

If this is really the case then I suspect
there are many other people in the same
boat as you right now. You'd think Nikon
service (or maybe the Nikon tech web site)
would have something to say about it.

Whatever -- I'm still using Win2k (updated
regularly) and everything's peachy, knock
wood.


rafe b.
http://www.terrapinphoto.com

 

[Kennedy McEwen]

So I think I can state with some confidence that Nikon Scan 4.0.2 is
not compatible with Athlon64 + windowsXPprof + Sp2 + all Windows
updates until 25.5.2005.

It seems remarkably quiet in this forum for your statement to be true.

At a rough guess, I would say the number of folks with a similar
configuration worldwide must number well into the thousands, which seems
too large for you to be the only one to have reported it here. Not
impossible, just very unlikely.

 

[David J. Littleboy]

It seems remarkably quiet in this forum for your statement to be true.

At a rough guess, I would say the number of folks with a similar
configuration worldwide must number well into the thousands, which seems
too large for you to be the only one to have reported it here. Not
impossible, just very unlikely.

I just upgraded XP to SP2, and have all current 'Doze updates.

NikonScan 3.1.2 works just fine<g>.

David J. Littleboy
Tokyo, Japan

 

[Rune Udd]

It seems remarkably quiet in this forum for your statement to be true.

At a rough guess, I would say the number of folks with a similar
configuration worldwide must number well into the thousands, which seems
too large for you to be the only one to have reported it here. Not
impossible, just very unlikely.
--
Kennedy
Yes, Socrates himself is particularly missed;
A lovely little thinker, but a bugger when he's pissed.
Python Philosophers (replace 'nospam' with 'kennedym' when
replying)

I think you are right, the incompatibility must somehow be restricted and
dependent on something else in my computers. But it doesn't help me much,
since installing the Win updates create this problem.

Interestingly I had a similar experience with Nikon scan 3.1 about one year
ago in my Win2000 computer. In a much similar way it stopped working after
a windows upgrade. That time I just noted that Nikon didn't support 3.1
anymore in win2000 and installed 4.0.2 which worked fine and still does.
Compare this to David J Littleboy, still using Nikonscan 3.1.2.

I hav e sent the problem to the Nikon tech support, and today updated it
with the latest findings. The responce so far are computer auto replys.

rune

 

[Stewart]

So I think I can state with some
confidence that Nikon Scan 4.0.2 is not compatible with Athlon64 +
windowsXPprof + Sp2 + all Windows updates until 25.5.2005. This is the BAD
news.

That is exactly my setup and Nikon Scan works OK. Good news, of a sort?

 

[Kennedy McEwen]

I think you are right, the incompatibility must somehow be restricted and
dependent on something else in my computers. But it doesn't help me much,
since installing the Win updates create this problem.

So can't you return to the configuration that worked, then install the
updates one by one and test after each to determine which, if any,
actually cause the problem. From what others are reporting you will
probably find none of the updates are actually the cause, but if one is
then report the issue to Microsoft - it's equally their problem if an
update is incompatible with established hardware.

 

[Rune Udd]

Hi!

We can close up this problem now. I got a contact request from Nikon today,
and had a short talk with one tech-support guy in Scandinavia. The outcome
was that there are compatibility problems with Nikon Scan 4.0.2 and Athlon64
(not with Intel 64bit). Not always (see below) but sometimes, for some.
Problems after some Windows upgrades did not surprise him.

He gave a hint: try to install Nikon scan without antivirus SW, but doubted
it would help. Nikon has new SW in testing phase, will be available within a
not too distant future.

I guess we have the solution here!

rune

 

[Don]

That's a good idea, but the Nikon "RegCleaner" doesn't
do anything about those .tmp and .set files that I
was talking about.

I know. I was also unnerved the first time I uninstalled NikonScan
only to be faced with the same preview image after a re-install! But
those are just NikonScan "droppings" and are not functional.

Of course, it's very sloppy to leave them behind, but fortunately they
don't seem to do any harm like the registry entries. Especially, since
the whole purpose of a re-install is to get all those registry entries
back to their default state.

Windoze Device Manager should be useful here --
it should show both the Firewire port and the
scanner itself in good status.

I was actually thinking about the slide and strip adapters in the
scanner itself. There was a guy a while back with a problem, and it
turned out he did not push the adapter in all the way, so the contacts
were spurious giving him strange results.

Don.

 

[Roger]

My Nikon scan 4.0.2 stopped working about 2 weeks ago. Tool palette 1 has
disappeared, does not show up under tools submenu. When I insert a film
strip in my coolscan 4000 ED, Nikon scan 4.0.2. generates a program error
and terminates. I have uninstalled and reinstalled Nikon scan 4.0.2
(including the 4.0.2 upgrade) several times, no help. My computer is an amd
athlon64, WindowsXPpro+SP2, 1 Gb ram.

Unfortunately, uninstalling in Windows does not get rid of all files.
It can take some real sleuthing to get rid of all references to a
program.

Also, it's important to remember that in windows erasing and even
formatting do not normally remove the program. They only remove the
pointers with formatting removing more than deleting. You can delete
a corrupted image, then reload that same image and find that it is
still corrupted. The same can happen with uninstalling and installing
programs. Be sure to reboot after uninstalling a program even if the
system doesn't tell you to do so. If you uninstall a program *always*
reboot before reinstalling the same program.

OTOH the problem may be a driver and finding which driver can be as
difficult as finding all the files. It could even be a disk problem.

There are several approaches. I'd go into the "Device Manager" and
check all the USB drivers as well as the bridge for proper operation.
If need be even go back to running the repair facility in XP. I'd
also make certain all references to the program are removed after
uninstalling and that includes the registry. Don't mess with the
registry unless you are familiar with working in there.

After uninstalling check the "Program Files" to make sure there is no
directory in there for Nikon Scan. Make certain it hasn't stashed a
configuration file somewhere else.

Be sure to run something Such as Norton's System Works to check
Windows for problems and to clean up. Get a good registry cleaner as
well.

Any advise or comments? Switch to Silver scan or vuescan?

I'm using a 3.4 Gig, 64 Bit Athlon with one meg on board cache and 2
Gig of Dual 400 MHz DDR (think it's PC3400, but I may be off on that
number)

MB is an MSI K8N

I use both Nikon Scan and VueScan. Both have strong points and weak
points. I like them both.

Whether you have a hard ware, or soft ware problem then can be very
difficult to isolate in Windows and although XP Pro is quite stable,
it can get a bug up ...well, it can get a bit cantankerous at times.

Good Luck

Roger Halstead (K8RI & ARRL life member)
(N833R, S# CD-2 Worlds oldest Debonair)
www.rogerhalstead.com