New Product key installed

G

Guest

I recently got the WGA notice that my software wasn't legit. I took the PC
back to the dealer I got it from and they said they would fix it. When I took
it in they said they updated the product key as the corporate key they used
had been changed. I no longer get the WGA pop-up, but when I go to Windows
Update it still says my software isn't legit.

What's going on here?

Also when I read the FAQ's it said the WGA activeX control would only be
installed via an opt-in process. I never opted in so why did this even happen?

What do I do now?
 
C

Carey Frisch [MVP]

Please follow this simple troubleshooting procedure:

1. Download and run the MGA Diagnostic Tool:
http://go.microsoft.com/fwlink/?linkid=52012

2. After running the MGA Diagnostic Tool, click
on the "Windows" tab and then click on "Copy to Clipboard".

3. Next, visit the following website and create a post in the
"WGA Validation Problems" forum and paste the
results of the WGA Diagnostic Data in a detailed post.
http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

4. A WGA troubleshooting specialist will analyze the data and
recommend an appropriate solution.


--
Carey Frisch
Microsoft MVP
Windows - Shell/User

Enjoy all the benefits of genuine Microsoft software:
http://www.microsoft.com/genuine/default.mspx

------------------------------------------------------------------------------------------------------------

:

| I recently got the WGA notice that my software wasn't legit. I took the PC
| back to the dealer I got it from and they said they would fix it. When I took
| it in they said they updated the product key as the corporate key they used
| had been changed. I no longer get the WGA pop-up, but when I go to Windows
| Update it still says my software isn't legit.
|
| What's going on here?
|
| Also when I read the FAQ's it said the WGA activeX control would only be
| installed via an opt-in process. I never opted in so why did this even happen?
|
| What do I do now?
 
G

Guest

I ran the program and copied to the clipboard but the next link to the forum
doesn't work. It just sends me to a page to create a screen name and nothing
else.

I'll try searching for the correct forum myself too.
 
G

Guest

I did a search and found other links to that forum, but they all take me to
the same page to create a screen name. When I hit save it says done, and
leaves me in the same place.
 
G

Guest

I'm getting frustrated here.

I just got off the phone with the dealer and he's coming up with some lame
excuses for this whole mess.

He told me this morning that he put on a valid key for this OS. Now he tells
me that Microsoft is to blame that they changed the key and it should be
valid but it isn't. He said that because that this is a corporate key that he
can't properly change it.

Why then did he tell me it was fixed this morning?

Now he tells me i have to back everything up and he will have to reformat
the drive and reinstall the OS and Office for it to be fixed properly.

This is turning out ot be a major pain in the neck. Plus now I have to leave
it for several days for him to do it. Trying to put everything back the way
it was is going to be a nightmare. Even if I back up my documents there's all
my other settings and programs which I have to reinstall also.

What should I do now?
 
T

Ted Zieglar

Did you have a question or did you just feel like venting?

We have no idea what "this whole mess" is.
 
C

Carey Frisch [MVP]

OK, post the results of your MGA scan here and I'll tell you what do do.

--
Carey Frisch
Microsoft MVP
Windows - Shell/User

Enjoy all the benefits of genuine Microsoft software:
http://www.microsoft.com/genuine/default.mspx

------------------------------------------------------------------------------------------------------------

:

| I'm getting frustrated here.
|
| I just got off the phone with the dealer and he's coming up with some lame
| excuses for this whole mess.
|
| He told me this morning that he put on a valid key for this OS. Now he tells
| me that Microsoft is to blame that they changed the key and it should be
| valid but it isn't. He said that because that this is a corporate key that he
| can't properly change it.
|
| Why then did he tell me it was fixed this morning?
|
| Now he tells me i have to back everything up and he will have to reformat
| the drive and reinstall the OS and Office for it to be fixed properly.
|
| This is turning out ot be a major pain in the neck. Plus now I have to leave
| it for several days for him to do it. Trying to put everything back the way
| it was is going to be a nightmare. Even if I back up my documents there's all
| my other settings and programs which I have to reinstall also.
|
| What should I do now?
 
R

Robert Moir

Mark said:
I'm getting frustrated here.

I just got off the phone with the dealer and he's coming up with some
lame excuses for this whole mess.

He told me this morning that he put on a valid key for this OS. Now
he tells me that Microsoft is to blame that they changed the key and
it should be valid but it isn't. He said that because that this is a
corporate key that he can't properly change it.

Why then did he tell me it was fixed this morning?
Click to expand...

If he's really using words like "corporate" and "legitimate key" in the
same sentence, I would suggest he told you it was fixed this morning
because he's a lying cheating weasel.
Now he tells me i have to back everything up and he will have to
reformat the drive and reinstall the OS and Office for it to be fixed
properly.

This is turning out ot be a major pain in the neck. Plus now I have
to leave it for several days for him to do it. Trying to put
everything back the way it was is going to be a nightmare. Even if I
back up my documents there's all my other settings and programs which
I have to reinstall also.

What should I do now?
Click to expand...

Insist on what you paid for - which presumably is a properly licenced full
or OEM copy of Windows XP. You'll be wanting an unused shrink-wrap of
whatever you paid for that you can take away from the shop and use
yourself.

Once you've got this, you should have no further dealings with this
person.
 
J

Jim

deleting any files wga*.* on your system will kill the nag in the system
tray.

To really fix the problem you will have to logon to windows genuine
advantage page and let the webpage check out your installation and if found
to be genuine MS will write a registry key to allow you to download updates.
Without WGA certification microsoft (as of this writing) will not allow
installation of updates unless they are extremely critical.

I hope that helps,

Jim
 
G

Guest

Yes I did have a question, if you would have actually read my post.

I asked what I should do based on what had transpired.

I'll ask you then, what was the purpose of your respnse? Did it help in any
way, or did you just want to criticize me?
 
G

Guest

So it appears that the dealer must've deleted the "wga files then to disable
the pop-up.

I've ordered a second hard drive and bay to install in the laptop.

I'll give the laptop and the new drive to the dealer and have him install
the good copy of XP and Office. I can use the old hard drive in the bay to
copy settings and data over as I re-install the other applications. Once it's
up and running properly I can reformat the old disk and keep it as additional
storage then
 
G

Guest

Here is the report.

As I responded to Jim I bought a new hard drive which I will give to the
dealer with the laptop to re-install XP and Office. I can use the old hard
drive in a spare bay to copy over settings and data till the new one is up
and ruinning properly.

Then I can re-format it and keep it as a spare drive




Diagnostic Report (1.5.0540.0):
-----------------------------------------
WGA Data-->
Genuine Validation Status: Blocked VLK
Windows Product Key: *****-*****-647DF-WXH72-QKY7J
Windows Product Key Hash: fbabZc/mx9XFjAkjns5Ijite9lE=
Windows Product ID: 55274-648-8637434-23570
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.2.0.pro
Download Center code: 77K8CJ5
ID: 097653c0-7c85-4f27-82bd-923d6d3ebb24
Is Admin: Yes
AutoDial:
Registry: 0x0
WGA Version: Registered, 1.5.540.0
Signature Type: Microsoft
Validation Diagnostic:

System Scan Data-->
Scan: Complete
Cryptography: Complete

Notifications Data-->
Cached Result: 3
Cache refresh Interval: 80725 seconds
Extended notification delay(non-genuine): N/A
Extended notification delay(un-activated): N/A
All disabled: N/A
Reminder reduced: N/A
File Exists: No
Version: N/A
Signatue Type: N/A

OGA Data-->
Office Status: 109
Office Diagnostics:

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details:
<GenuineResults><MachineData><UGUID>097653c0-7c85-4f27-82bd-923d6d3ebb24</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-QKY7J</PKey><PID>55274-648-8637434-23570</PID><PIDType>1</PIDType><SID>S-1-5-21-299502267-1078145449-854245398</SID><SYSTEM><Manufacturer>Dell
Computer Corporation</Manufacturer><Model>Latitude C600
</Model></SYSTEM><BIOS><Manufacturer>Dell Computer
Corporation</Manufacturer><Version>A23</Version><SMBIOSVersion major="2"
minor="3"/><Date>20030708000000.000000+000</Date></BIOS><HWID>1FED3707018400C6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern
Standard Time(GMT-05:00)</TimeZone></MachineData>
<Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>
 
B

Bruce Chambers

Mark said:
I'm getting frustrated here.

I just got off the phone with the dealer and he's coming up with some lame
excuses for this whole mess.

He told me this morning that he put on a valid key for this OS. Now he tells
me that Microsoft is to blame that they changed the key and it should be
valid but it isn't. He said that because that this is a corporate key that he
can't properly change it.
Click to expand...

You're "dealer" is an out and out crook. There is no such thing as a
"corporate" key. There is no such thing as WinXP "Corporate Edition."
That is a term applied exclusively to pirated (iow, stolen) copies of
the Volume Licensed WinXP Pro by the "warez" aficionados.

Why then did he tell me it was fixed this morning?
Click to expand...


Because he's a liar, as well as a fraud?

Now he tells me i have to back everything up and he will have to reformat
the drive and reinstall the OS and Office for it to be fixed properly.
Click to expand...


That's also not correct. All he, or you, need do is use a _legitimate_
retail or OEM full license of WinXP Pro to perform a repair (a.k.a.
in-place upgrade) installation, using the new CDs and Product Keys.

How to Perform an In-Place Upgrade of Windows XP
http://support.microsoft.com/directory/article.asp?ID=KB;EN-US;Q315341

This is turning out ot be a major pain in the neck. Plus now I have to leave
it for several days for him to do it. Trying to put everything back the way
it was is going to be a nightmare. Even if I back up my documents there's all
my other settings and programs which I have to reinstall also.

What should I do now?
Click to expand...


Contact your local law enforcement agencies, and then find another
(honest) computer shop.


--

Bruce Chambers

Help us help you:



They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety. -Benjamin Franklin
 
C

Carey Frisch [MVP]

Please print the WGA report and take it to the repair shop
that installed Windows XP. With a highlighter or red pen,
circle the following:

Genuine Validation Status: Blocked VLK

Windows License Type: Volume

VLKs are blocked by Microsoft at the request of the orginal owner of the key,
possibly because the key was lost, stolen, or misused. Microsoft may block a
key if it notices a pattern of abuse, ie, more installations than the key is good for.

Inform the repair shop you want then to install a "Full Retail"
version of Windows XP, at their expense, and to give you the
new Windows XP CD, Product Key, and Certificate of Authenticity.

If they refuse, report them to:

Microsoft Anti-Piracy Hotline at
(800) RU-LEGIT.


--
Carey Frisch
Microsoft MVP
Windows - Shell/User

Enjoy all the benefits of genuine Microsoft software:
http://www.microsoft.com/genuine/default.mspx

------------------------------------------------------------------------------------------------------------

:

| Here is the report.
|
| As I responded to Jim I bought a new hard drive which I will give to the
| dealer with the laptop to re-install XP and Office. I can use the old hard
| drive in a spare bay to copy over settings and data till the new one is up
| and ruinning properly.
|
| Then I can re-format it and keep it as a spare drive
|
|
|
|
| Diagnostic Report (1.5.0540.0):
| -----------------------------------------
| WGA Data-->
| Genuine Validation Status: Blocked VLK
| Windows Product Key: *****-*****-647DF-WXH72-QKY7J
| Windows Product Key Hash: fbabZc/mx9XFjAkjns5Ijite9lE=
| Windows Product ID: 55274-648-8637434-23570
| Windows Product ID Type: 1
| Windows License Type: Volume
| Windows OS version: 5.1.2600.2.00010100.2.0.pro
| Download Center code: 77K8CJ5
| ID: 097653c0-7c85-4f27-82bd-923d6d3ebb24
| Is Admin: Yes
| AutoDial:
| Registry: 0x0
| WGA Version: Registered, 1.5.540.0
| Signature Type: Microsoft
| Validation Diagnostic:
|
| System Scan Data-->
| Scan: Complete
| Cryptography: Complete
|
| Notifications Data-->
| Cached Result: 3
| Cache refresh Interval: 80725 seconds
| Extended notification delay(non-genuine): N/A
| Extended notification delay(un-activated): N/A
| All disabled: N/A
| Reminder reduced: N/A
| File Exists: No
| Version: N/A
| Signatue Type: N/A
|
| OGA Data-->
| Office Status: 109
| Office Diagnostics:
|
| Browser Data-->
| Proxy settings: N/A
| User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
| Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
| Download signed ActiveX controls: Prompt
| Download unsigned ActiveX controls: Disabled
| Run ActiveX controls and plug-ins: Allowed
| Initialize and script ActiveX controls not marked as safe: Disabled
| Allow scripting of Internet Explorer Webbrowser control: Disabled
| Active scripting: Allowed
| Script ActiveX controls marked as safe for scripting: Allowed
|
| File Scan Data-->
|
| Other data-->
| Office Details:
|
<GenuineResults><MachineData><UGUID>097653c0-7c85-4f27-82bd-923d6d3ebb24</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-QKY7J</PKey><PID>55274-648-8637434-23570</PID><PIDType>1</PIDType><SID>S-1-5-21-299502267-1078145449-854245398</SID><SYSTEM><Manufacturer>Dell
| Computer Corporation</Manufacturer><Model>Latitude C600
| </Model></SYSTEM><BIOS><Manufacturer>Dell Computer
| Corporation</Manufacturer><Version>A23</Version><SMBIOSVersion major="2"
|
minor="3"/><Date>20030708000000.000000+000</Date></BIOS><HWID>1FED3707018400C6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern
| Standard Time(GMT-05:00)</TimeZone></MachineData>
| <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>
|
|
 

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