netsh

[Mike Brearley]

I have a user that is asking a question about her home PC. She has trouble
connecting to her ISP about twice a week. She dials up and connects, but
has no connection to the internet (just gets server can not be found). Her
ISP's tech support said they don't know what causes the problem, but to run
'netsh dump' as that seems to correct it when they receive calls like this.

The question is, is the tech support just providing a work around instead of
looking into a problem that exists on thier servers or could this just be
something with her system. I'm not familiar with netsh, so I don't know
where the root of the problem may be. I'm assuming its her ISP and not her
computer.

What could cause a problem like this to where the 'netsh dump' temporarilly
fixes it? And what would be the solution instead of a temporary fix?

--
Posted 'as is'. If there are any spelling and/or grammar mistakes, they
were a direct result of my fingers and brain not being synchronized or my
lack of caffeine.

Mike Brearley

 

[kurttrail]

I have a user that is asking a question about her home PC. She has
trouble connecting to her ISP about twice a week. She dials up and
connects, but has no connection to the internet (just gets server can
not be found). Her ISP's tech support said they don't know what
causes the problem, but to run 'netsh dump' as that seems to correct
it when they receive calls like this.

The question is, is the tech support just providing a work around
instead of looking into a problem that exists on thier servers or
could this just be something with her system. I'm not familiar with
netsh, so I don't know where the root of the problem may be. I'm
assuming its her ISP and not her computer.

What could cause a problem like this to where the 'netsh dump'
temporarilly fixes it? And what would be the solution instead of a
temporary fix?

Hi Mike,

"Context Command: /dump -file name
Result: Dumps or appends configuration to a text file." -
http://support.microsoft.com/defaul...port/kb/articles/Q242/4/68.ASP&NoWebContent=1

I can't see why that would even temporarily fix the problem, unless the
dump does more than just reads the config & writes it to a file.

Netsh overview:

http://www.microsoft.com/technet/tr...windowsserver2003/proddocs/standard/netsh.asp

Wish I could be of more help. Take care, Mike.

--
Peace!
Kurt
Self-anointed Moderator
microscum.pubic.windowsexp.gonorrhea
http://microscum.com
"Trustworthy Computing" is only another example of an Oxymoron!
"Produkt-Aktivierung macht frei!"

 

[Mike Brearley]

Hi Mike,

"Context Command: /dump -file name
Result: Dumps or appends configuration to a text file." -
http://support.microsoft.com/defaul...port/kb/articles/Q242/4/68.ASP&NoWebContent=1

I can't see why that would even temporarily fix the problem, unless the
dump does more than just reads the config & writes it to a file.

Netsh overview:

http://www.microsoft.com/technet/tr...windowsserver2003/proddocs/standard/netsh.asp

Wish I could be of more help. Take care, Mike.

--
Peace!
Kurt
Self-anointed Moderator
microscum.pubic.windowsexp.gonorrhea
http://microscum.com
"Trustworthy Computing" is only another example of an Oxymoron!
"Produkt-Aktivierung macht frei!"

That's the same thing I was thinking. I'll have to double check with the
person to make sure that they aren't typing in more that just the dump
option. My suggestion to them was to switch to another ISP. They tend to
want to stay with the 9.95 a month dial-up plans and there are quite a few
places around here that offer that.

Thanks for the response.

--
Posted 'as is'. If there are any spelling and/or grammar mistakes, they
were a direct result of my fingers and brain not being synchronized or my
lack of caffeine.

Mike Brearley