Need updated driver for CD drive...

[Jeff]

Hope this is the right place for help with this problem.

I have a Dell 620 Latitude laptop. It came with Vista Ultimate. Several
work related programs weren't Vista compatible so I pulled the original hard
drive with the Vista install intact and I replaced it with a new hard drive
on to which I installed WinXP Pro.

Recently I've been trying to get Magic Jack to work with the laptop. If I
plug the Vista hard drive back in MJ works fine. With the WinXP
install...no joy. The MJ adapter won't talk nicely to any of the USB ports.

In doing some research I read a post that mentioned the MJ adapter uses the
same driver as the CD/RW drive. I plugged the Vista hard drive back in and
sure enough, with MJ mounted the driver is the very same as the driver for
the Sony DWQ-58A DVD-CD drive.

In my WinXP installation the driver for the CD drive is dated mid 2001. I'm
trying to find an updated version but have so far struck out. Can anyone
point me in the right direction?

tia

--jeff

 

[Jeff]

P.S.....

Probably should've added that my XP installed is up-to-date SP2 and that the
USB ports all work with multiple other devices...USB thumb drive, web cam,
cordless mouse, etc. etc.

Still looking for an updated driver for my Sony CD drive though.

 

[smlunatick]

P.S.....

Probably should've added that my XP installed is up-to-date SP2 and that the
USB ports all work with multiple other devices...USB thumb drive, web cam,
cordless mouse, etc. etc.

Still looking for an updated driver for my Sony CD drive though.










- Show quoted text -

Most every CD, CD-RW and all DVD drives have always used Microsoft
"built-in" CD / DVD drivers for reading.

 

[Jeff]

Most every CD, CD-RW and all DVD drives have always used Microsoft

"built-in" CD / DVD drivers for reading.

Yes...I know that. But the WinXP driver for the CD-drive in my laptop is 7
years old. I was hoping to find one more current.

 

[Bob I]

Yes...I know that. But the WinXP driver for the CD-drive in my laptop is 7
years old. I was hoping to find one more current.

Why, doesn't it work properly?

 

[smlunatick]

Yes...I know that.  But the WinXP driver for the CD-drive in my laptop is 7
years old.  I was hoping to find one more current.

The only newer CD / DVD driver that Microsoft produced in the one in
Vista (not sure that the price of Vista (not only Microsoft's selling
price -- a lot of incompatible hardware / softwares).)

Why do yoy thing that a "old" driver needs to be replaced?

 

[Jeff]

I appreciate your thoughts guys, but did you read my original post? I
thought I explained why I'm looking for a new driver there.

To re-iterate....Magic Jack appears to share the CD/DVD driver. The Vista
driver works. The 2001 vintage XP driver doesn't.

And I also mentioned in my original post that no, Vista isn't an option for
me. I have a Vista install on a hard drive ready to go but I can't use it
because some work related applciations don't run under Vista.

Yes...I know that. But the WinXP driver for the CD-drive in my laptop is 7
years old. I was hoping to find one more current.

The only newer CD / DVD driver that Microsoft produced in the one in
Vista (not sure that the price of Vista (not only Microsoft's selling
price -- a lot of incompatible hardware / softwares).)

Why do yoy thing that a "old" driver needs to be replaced?

 

[smlunatick]

I appreciate your thoughts guys, but did you read my original post?  I
thought I explained why I'm looking for a new driver there.

To re-iterate....Magic Jack appears to share the CD/DVD driver.  The Vista
driver works.  The 2001 vintage XP driver doesn't.

And I also mentioned in my original post that no, Vista isn't an option for
me.  I have a Vista install on a hard drive ready to go but I can't use it
because some work related applciations don't run under Vista.





The only newer CD / DVD driver that Microsoft produced in the one in
Vista (not sure that the price of Vista (not only Microsoft's selling
price -- a lot of incompatible hardware / softwares).)

Why do yoy thing that a "old" driver needs to be replaced?

With all due respects, we have indicated that there does not seem tha
have a newer driver other than the Vista version (which is not
compatible with XP.)

As with most USB devices, the drivers need to be installed correct.
Do you know is other USB devices work on this system?

In a quick web search, the Magic Jack ssems to be a "VoIP" device and
most of their support resources seem to be "discontiued" (aka customer
support wab and web forums.) Usually, this seems to indicate that
eiither the company is sold to someone else or is in the process of
disappearing (closing down.)

 

[Bob I]

Perhaps the issue is the "magic jack" is not written so well, and this
is a known issue?

 

[Paul]

With all due respects, we have indicated that there does not seem tha
have a newer driver other than the Vista version (which is not
compatible with XP.)

As with most USB devices, the drivers need to be installed correct.
Do you know is other USB devices work on this system?

In a quick web search, the Magic Jack ssems to be a "VoIP" device and
most of their support resources seem to be "discontiued" (aka customer
support wab and web forums.) Usually, this seems to indicate that
eiither the company is sold to someone else or is in the process of
disappearing (closing down.)

I think this is Jeff's thread on dslreports. The device in question, is
a USB box of some sort. It registers as "YMAX USB hub device". The ad copy
says it needs "USB 2", which doesn't make sense from a datarate perspective.
All voice functions should fit within USB 1.1.

http://www.dslreports.com/forum/r20165977-Dell-D620-wont-mount-Magic-Jack
http://www.magicjacktv.com/1/faq.aspx

If it was mine, I'd probably have a look with a USB reporting utility like
this one. Now, the trouble with tools like this, is they may not be able
to "see" to the other side of the "hub". So it may not be possible to see
all the Magic, and figure out what is missing, driver wise. For example,
if the thing has a "USB Mass Storage" device on the other side of the
hub, to store voice mail, then that should have been part of the usual
Microsoft drivers.

http://web.archive.org/web/20070516...com/whdc/device/stream/vidcap/UVCViewdwn.mspx

http://www.usb.org/developers/defined_class

Maybe if the OP had a Mac with MacOSX on it, it may be possible to
list more info there. I seem to remember a "tree" representation for
some devices, in System Info, and perhaps you can "see" past the hub part
of the MagicJack that way. There could be multiple logical devices, on
the other side of the hub.

Paul

 

[Jeff]

Perhaps the issue is the "magic jack" is not written so well, and this is
a known issue?

Magic Jack is a new gizmo and probably needs to be better developed.
However, the one I have works on several other PC's, just not my Dell
Laptop. Trouble is, I don't need Magic Jack at home. I need it when I'm on
the road and out of the country.

What's more frustrating is the driver on desktop machines I'm using is the
same vintage 2001 driver as is installed on the Dell. It works on the
destop install but not on the laptop.

On the system where Magic Jack works it mounts as a DVD/CD-ROM drive, has a
drive letter assigned to it, and is reported in Device Manager under
DVD-CD-ROM drives as "YMAX MagicJack USB Device."


Paul...

Yes, that is my thread on dslreports. For those not familiar with Magic
Jack, here's their home page:

http://www.magicjacktv.com/1/index.asp

The link for the USB diagnostic tool you posted doesn't work here. The
link itself took about 2 minutes to open, and then when I clicked on the
link to download the tool I got a message that page was no longer valid.

What's a Mac?

BTW....I might mention that although lots of USB devices mount and operate
properly with my laptop, one other USB device doesn't. A Belkin AC powered
generic hub also won't mount. I get same thing as with the Magic Jack. The
Windows new hardware wizard pops up, tries to find a driver, and never does.

Keep in mind this is not a hardware issue. If I plug the hard drive in to
the Dell on which I have Vista installed, Magic Jack mounts fine.

I remain...frustrated.

--jeff

 

[Paul]

Magic Jack is a new gizmo and probably needs to be better developed.
However, the one I have works on several other PC's, just not my Dell
Laptop. Trouble is, I don't need Magic Jack at home. I need it when I'm on
the road and out of the country.

What's more frustrating is the driver on desktop machines I'm using is the
same vintage 2001 driver as is installed on the Dell. It works on the
destop install but not on the laptop.

On the system where Magic Jack works it mounts as a DVD/CD-ROM drive, has a
drive letter assigned to it, and is reported in Device Manager under
DVD-CD-ROM drives as "YMAX MagicJack USB Device."


Paul...

Yes, that is my thread on dslreports. For those not familiar with Magic
Jack, here's their home page:

http://www.magicjacktv.com/1/index.asp

The link for the USB diagnostic tool you posted doesn't work here. The
link itself took about 2 minutes to open, and then when I clicked on the
link to download the tool I got a message that page was no longer valid.

What's a Mac?

BTW....I might mention that although lots of USB devices mount and operate
properly with my laptop, one other USB device doesn't. A Belkin AC powered
generic hub also won't mount. I get same thing as with the Magic Jack. The
Windows new hardware wizard pops up, tries to find a driver, and never does.

Keep in mind this is not a hardware issue. If I plug the hard drive in to
the Dell on which I have Vista installed, Magic Jack mounts fine.

I remain...frustrated.

--jeff

OK, I have a thought. What if the device appears as a CDROM, with
the express intent of using some "Autorun" software, sort of
like a U3 device. Maybe it bootstraps itself, by autorunning something,
and needs to mount as a CDROM, to get Autorun capability. Maybe
Autorun is busted on the computer where it isn't working.

Paul

 

[Jeff]

OK, I have a thought. What if the device appears as a CDROM, with
the express intent of using some "Autorun" software, sort of
like a U3 device. Maybe it bootstraps itself, by autorunning something,
and needs to mount as a CDROM, to get Autorun capability. Maybe
Autorun is busted on the computer where it isn't working.

Paul

I'll look in to the autorun busted and report back.

 

[Bob I]

Umm, perhaps it's not the CD driver, but the USB one?

 

[Jeff]

Well, the chipset drivers are up-to-date too. And when I mount Magic Jack
on other computers, it uses the same driver as do the other computer's CD
drives. Device Manager will show it as a CD drive, with the same driver as
the real CD drives.

Also, the USB port sees the Magic Jack device...sort of. Enough for the new
hardware wizard to pop up and look for a driver.

So I have been able to pin down what it is or isn't. All I know is it
doesn't work.