Need to recreate user profile after exiting outlook

[Guest]

We have 2 xp pro machines and the rest are win2k. The 2 xp machines have
outlook 2002 whilst the win2k machines have outlook 2000. Once a user has
shut down outlook on an xp mahcine they either cannot go back into outlook or
cannot send a mail unless their outlook profile is recreated. Im pulling my
hair out here, please help ??

 

[Roady [MVP]]

Any error messages?
What account type are you using?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
We have 2 xp pro machines and the rest are win2k. The 2 xp machines have
outlook 2002 whilst the win2k machines have outlook 2000. Once a user has
shut down outlook on an xp mahcine they either cannot go back into outlook
or
cannot send a mail unless their outlook profile is recreated. Im pulling my
hair out here, please help ??

 

[Guest]

Using admin and standard user accounts. Somtimes get a "remote procedure call
failed" message but not always. Happens with no service packs or all service
packs.

 

[Roady [MVP]]

I meant e-mail account type; Exchange, POP3, IMAP, HTTP, other?
How are the initial settings created? By script or manual?
How are settings being transfered from one computer to the other? Roaming
profiles?

 

[Guest]

Sorry - its exchange, not roaming, created manually. If one machine is
"broken" if you like we can still log in ok on another machine, so i am
thinking it must be local problem.

I meant e-mail account type; Exchange, POP3, IMAP, HTTP, other?
How are the initial settings created? By script or manual?
How are settings being transfered from one computer to the other? Roaming
profiles?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Using admin and standard user accounts. Somtimes get a "remote procedure
call
failed" message but not always. Happens with no service packs or all service
packs.

Any error messages?
What account type are you using?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
message
We have 2 xp pro machines and the rest are win2k. The 2 xp machines have
outlook 2002 whilst the win2k machines have outlook 2000. Once a user has
shut down outlook on an xp mahcine they either cannot go back into outlook
or
cannot send a mail unless their outlook profile is recreated. Im pulling
my
hair out here, please help ??

 

[Roady [MVP]]

And when they restart the machine everything works correctly?
My guess is that the outlook.exe process doesn't actually terminate. For
troubleshooting that see;
http://www.howto-outlook.com/faq/outlookdoesntclose.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Sorry - its exchange, not roaming, created manually. If one machine is
"broken" if you like we can still log in ok on another machine, so i am
thinking it must be local problem.

I meant e-mail account type; Exchange, POP3, IMAP, HTTP, other?
How are the initial settings created? By script or manual?
How are settings being transfered from one computer to the other? Roaming
profiles?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
message
Using admin and standard user accounts. Somtimes get a "remote procedure
call
failed" message but not always. Happens with no service packs or all
service
packs.

Any error messages?
What account type are you using?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
message
We have 2 xp pro machines and the rest are win2k. The 2 xp machines have
outlook 2002 whilst the win2k machines have outlook 2000. Once a user
has
shut down outlook on an xp mahcine they either cannot go back into
outlook
or
cannot send a mail unless their outlook profile is recreated. Im pulling
my
hair out here, please help ??

 

[Guest]

Unfortunately not, the only action that gets it "working" again is to delete
the profile from control panel/mail then recreate the profile again, choosing
exchange server and giving the server name and account name and then it works
until it is shut down again - then if it is opened , even after a restart it
will give a remote procedure call error if we try to send a mail.

And when they restart the machine everything works correctly?
My guess is that the outlook.exe process doesn't actually terminate. For
troubleshooting that see;
http://www.howto-outlook.com/faq/outlookdoesntclose.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Sorry - its exchange, not roaming, created manually. If one machine is
"broken" if you like we can still log in ok on another machine, so i am
thinking it must be local problem.

I meant e-mail account type; Exchange, POP3, IMAP, HTTP, other?
How are the initial settings created? By script or manual?
How are settings being transfered from one computer to the other? Roaming
profiles?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
message
Using admin and standard user accounts. Somtimes get a "remote procedure
call
failed" message but not always. Happens with no service packs or all
service
packs.

Any error messages?
What account type are you using?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
message
We have 2 xp pro machines and the rest are win2k. The 2 xp machines have
outlook 2002 whilst the win2k machines have outlook 2000. Once a user
has
shut down outlook on an xp mahcine they either cannot go back into
outlook
or
cannot send a mail unless their outlook profile is recreated. Im pulling
my
hair out here, please help ??

 

[Roady [MVP]]

Any add-ins installed? If you have a virus scanner integrating with Outlook
disable this integration and try again. Does Outlook start in Safe Mode?
Start-> Run; outlook.exe /safe

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Unfortunately not, the only action that gets it "working" again is to delete
the profile from control panel/mail then recreate the profile again,
choosing
exchange server and giving the server name and account name and then it
works
until it is shut down again - then if it is opened , even after a restart it
will give a remote procedure call error if we try to send a mail.

And when they restart the machine everything works correctly?
My guess is that the outlook.exe process doesn't actually terminate. For
troubleshooting that see;
http://www.howto-outlook.com/faq/outlookdoesntclose.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
message
Sorry - its exchange, not roaming, created manually. If one machine is
"broken" if you like we can still log in ok on another machine, so i am
thinking it must be local problem.

I meant e-mail account type; Exchange, POP3, IMAP, HTTP, other?
How are the initial settings created? By script or manual?
How are settings being transfered from one computer to the other?
Roaming
profiles?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
message
Using admin and standard user accounts. Somtimes get a "remote procedure
call
failed" message but not always. Happens with no service packs or all
service
packs.

Any error messages?
What account type are you using?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
message
We have 2 xp pro machines and the rest are win2k. The 2 xp machines
have
outlook 2002 whilst the win2k machines have outlook 2000. Once a user
has
shut down outlook on an xp mahcine they either cannot go back into
outlook
or
cannot send a mail unless their outlook profile is recreated. Im
pulling
my
hair out here, please help ??

 

[Guest]

Have tried it with all updates on xp (sp2 and outlook sp3) and also formatted
machine and tried with no updates at all and only xp and office installed on
the machine, with no updates installed at all or add-ins. Same result. Also
found a descriptiion of similar problem from a while ago which seems not to
have been rectified:
http://techrepublic.com.com/5208-11184-0.html?forumID=39&threadID=164059&start=0
My guess is that whatever would fix their problem would fix mine. Sounds
similar, except we havent upgraded exchange, merely started using a couple of
xp machines.

Any add-ins installed? If you have a virus scanner integrating with Outlook
disable this integration and try again. Does Outlook start in Safe Mode?
Start-> Run; outlook.exe /safe

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Unfortunately not, the only action that gets it "working" again is to delete
the profile from control panel/mail then recreate the profile again,
choosing
exchange server and giving the server name and account name and then it
works
until it is shut down again - then if it is opened , even after a restart it
will give a remote procedure call error if we try to send a mail.

And when they restart the machine everything works correctly?
My guess is that the outlook.exe process doesn't actually terminate. For
troubleshooting that see;
http://www.howto-outlook.com/faq/outlookdoesntclose.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
message
Sorry - its exchange, not roaming, created manually. If one machine is
"broken" if you like we can still log in ok on another machine, so i am
thinking it must be local problem.

I meant e-mail account type; Exchange, POP3, IMAP, HTTP, other?
How are the initial settings created? By script or manual?
How are settings being transfered from one computer to the other?
Roaming
profiles?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
message
Using admin and standard user accounts. Somtimes get a "remote procedure
call
failed" message but not always. Happens with no service packs or all
service
packs.

:

Any error messages?
What account type are you using?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
message
We have 2 xp pro machines and the rest are win2k. The 2 xp machines
have
outlook 2002 whilst the win2k machines have outlook 2000. Once a user
has
shut down outlook on an xp mahcine they either cannot go back into
outlook
or
cannot send a mail unless their outlook profile is recreated. Im
pulling
my
hair out here, please help ??

 

[Guest]

Also, when outlook fails to start properly after shutting down it wont start
in normal or safe mode - it tries and then just closes again.

Have tried it with all updates on xp (sp2 and outlook sp3) and also formatted
machine and tried with no updates at all and only xp and office installed on
the machine, with no updates installed at all or add-ins. Same result. Also
found a descriptiion of similar problem from a while ago which seems not to
have been rectified:
http://techrepublic.com.com/5208-11184-0.html?forumID=39&threadID=164059&start=0
My guess is that whatever would fix their problem would fix mine. Sounds
similar, except we havent upgraded exchange, merely started using a couple of
xp machines.

Any add-ins installed? If you have a virus scanner integrating with Outlook
disable this integration and try again. Does Outlook start in Safe Mode?
Start-> Run; outlook.exe /safe

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
Unfortunately not, the only action that gets it "working" again is to delete
the profile from control panel/mail then recreate the profile again,
choosing
exchange server and giving the server name and account name and then it
works
until it is shut down again - then if it is opened , even after a restart it
will give a remote procedure call error if we try to send a mail.

And when they restart the machine everything works correctly?
My guess is that the outlook.exe process doesn't actually terminate. For
troubleshooting that see;
http://www.howto-outlook.com/faq/outlookdoesntclose.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
message
Sorry - its exchange, not roaming, created manually. If one machine is
"broken" if you like we can still log in ok on another machine, so i am
thinking it must be local problem.

:

I meant e-mail account type; Exchange, POP3, IMAP, HTTP, other?
How are the initial settings created? By script or manual?
How are settings being transfered from one computer to the other?
Roaming
profiles?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
message
Using admin and standard user accounts. Somtimes get a "remote procedure
call
failed" message but not always. Happens with no service packs or all
service
packs.

:

Any error messages?
What account type are you using?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
message
We have 2 xp pro machines and the rest are win2k. The 2 xp machines
have
outlook 2002 whilst the win2k machines have outlook 2000. Once a user
has
shut down outlook on an xp mahcine they either cannot go back into
outlook
or
cannot send a mail unless their outlook profile is recreated. Im
pulling
my
hair out here, please help ??