Need to recreat user profile after exiting outlook

[Guest]

We have 2 xp pro machines and the rest are win2k. The 2 xp machines have
outlook 2002 whilst the win2k machines have outlook 2000. Once a user has
shut down outlook on an xp mahcine they either cannot go back into outlook or
cannot send a mail unless their outlook profile is recreated. Im pulling my
hair out here, please help ??

 

[Guest]

Any error messages / error numbers displayed at any point? Anything relating
to Outlook or Office in the application event viewer? Any PSTs in use? What
size are they? Is there an Exchange server involved?

 

[Guest]

The only error message is the rpc failure message, and nothin in event viewer.
Sometimes outlook fails to start properly after shutting down, then it wont
start
in normal or safe mode - it tries and then just closes again. All other
times it just crashes after trying to send a mail if we have shut it down and
re-opened - only way around it is to recreate a profile in outlook and dlete
old ones. Yes we have exchange server but this only happens with xp machines
and no recent changes to exchange server. Cant see any pst files.


Have tried it with all updates on xp (sp2 and outlook sp3) and also
formatted
machine and tried with no updates at all and only xp and office installed on
the machine, with no updates installed at all or add-ins. Same result. Also
found a descriptiion of similar problem from a while ago which seems not to
have been rectified:

http://techrepublic.com.com/5208-11184-0.html?forumID=39&threadID=164059&start=0
My guess is that whatever would fix their problem would fix mine. Sounds
similar, except we havent upgraded exchange, merely started using a couple of
xp machines.
The only action that gets it "working" again is to delete
the profile from control panel/mail then recreate the profile again,
choosing
exchange server and giving the server name and account name and then it
works until it is shut down again - then if it is opened , even after a
restart it
will give a remote procedure call error if we try to send a mail.

Sorry - its exchange, not roaming profiles, created manually. If one
machine is "broken" if you like we can still log in ok on another machine,
so i am
thinking it must be local problem.

Using admin and standard user accounts. Somtimes get a "remote procedure
call failed" message but not always. Happens with no service packs or all
service packs.

 

[Guest]

Everything is virus scanned and clean and good? This sort of sounds like the
old Blaster virus in some ways...

 

[Guest]

Yes everything is clean and good. It smacks of a bug with outlook/xp
especially if you read the link to the techrepublic article. It seems as
though nothing was ever done about it, depsite the fact that the article was
18 months ago! I cant believe that those people on that site and my company
are the only ones to suffer with this problem? All our win2k machines are
fine - its just the 2 xp machines - we only need one xp machine so we are
probably gonna give up with xp on the other machine and put 2000 on it. As a
home user of xp i never really got these problems but on a network xp seems
to be an absoulute nightmare. Hope m/s sort it out with their next o/s as
they dont seem to care about xp.

 

[Guest]

Certainly there are lots of networks running XP clients on them. Have you
considered making sure that Joe User has read/write permissions on the Office
folder? I've had to do that in a few instances for software packages, though
not for Office.

 

[Guest]

I am guessing that if it were rights related it wouldnt work in the first
place, as opposed to workinh once only thennever again until the profile is
recreated?
Also, i have checked the rights against the win2k machines which all work
fine and they are the same as the xp machines.

 

[Guest]

Are you using roaming profiles at all?

 

[Guest]

No all profiles are local.

Are you using roaming profiles at all?