need help, xp will not upgrade

[Guest]

I just bought xp upgrade for my HP computer that runs on windows 2000. when I
put the disc in and click install upgrade, it came back telling that I cannot
do it, because I don't have the right path for an upgrade. ? what does that
mean? and do I just need to buy a new computer?

 

[Jerry]

It sounds like it won't upgrade because the Win2K software installed on the
HP by, I'm assuming, HP when you bought it is not a valid previous version
install that allows for you to do an upgrade. (I'm guessing but it maybe you
can't upgrade an OEM version - from HP - with a retail upgrade package.) You
can return the upgrade version and buy the full, retail version and it
should upgrade just fine. (Also, ask HP if they know why.)

 

[Nepatsfan]

(e-mail address removed),

I just bought xp upgrade for my HP computer that runs on
windows 2000. when I put the disc in and click install
upgrade, it came back telling that I cannot do it, because I
don't have the right path for an upgrade. ? what does that
mean? and do I just need to buy a new computer?

Which version of Windows XP is your upgrade? It sounds as if
you're trying to upgrade to Windows XP Home Edition. A system
running Windows 2000 can only be upgraded to Windows XP
Professional.

Upgrading from Previous Versions of Windows
http://www.microsoft.com/windowsxp/pro/upgrading/matrix.mspx

Good luck

Nepatsfan