Need help after a reinstallation of XP Pro

[Guest]

I resently had my C drive to south on me. I had to reformat, reinstall XP
Pro, and then brough back a rescent full back up and systsem status. This
did not work well, so I had to reboot from my emergency copy of XP on the D
drive and then did the restore of the backup/system status again. My D drive
and my backup were both made AFTER I did the SP2 upgrade to XP Pro.

This seemed to work except that two programs are not available, dispite the
fact that the icons show, and the programs show in the program list. MS
Office 2000 and Norton AV 2004.

When I go to reinstall the Office, it gives me a message that it can not
install because the Windows Installer is not fuctioning correctly. I tried
downloading and running the Windows Installer 3.1 from Forum. No change,
same message.

Can anyone push me in the right direction to finish fixing this problem?

Thanks

Greg

 

[Rich Barry]

Greg, see if you can remove Office and Norton from the Add/Remove Program
List in Control Panel.
Try to do a System File Check. Start>Run type: sfc /scannow but try
this fix first
http://www.easydesksoftware.com/common.htm#Installer

 

[Guest]

Rich,
Thanks for the idea. The Norton and Office do not show up in the
Program list in the add/remove App window. That was one of the things that
bugged me about this. It shows in the Start/Program listing, but is not on
the program list.
I will try the sfc later today and get back to you. I hope yours works,
I ask the MS gurus in India and they have me do regedits. Now I am very
good with apps, but regedit has ALWAYS gotten me into trouble. The last
time I did that I lost the whole stupid harddrive and had to start from
scratch! Thank you MS-India

Greg

 

[Rock]

Rich,
Thanks for the idea. The Norton and Office do not show up in the
Program list in the add/remove App window. That was one of the things that
bugged me about this. It shows in the Start/Program listing, but is not on
the program list.
I will try the sfc later today and get back to you. I hope yours works,
I ask the MS gurus in India and they have me do regedits. Now I am very
good with apps, but regedit has ALWAYS gotten me into trouble. The last
time I did that I lost the whole stupid harddrive and had to start from
scratch! Thank you MS-India

Greg

<snip>

Always backup the registry before doing any changes. Then if things go
wrong restore from the backup. A good free program for this is ERUNT:
http://www.larshederer.homepage.t-online.de/erunt/

 

[Guest]

Thanks for the reminder. I sometimes forget the obvious. This is good
advise anytime!!

Greg

 

[Rock]

Thanks for the reminder. I sometimes forget the obvious. This is good
advise anytime!!

Greg

"Rock" wrote:

You're welcome.