Need 2nd opinion for a laptop problem!

[Guest]

Hi Forum,

My question is this, what does it mean when an error comes up saying the
following: "BAD_POOL_HEADER? I have already been to (google) and asked it,
there is a lot of explanations. But from a Computer Professionals point of
view, what does it mean? Maybe I can stop getting this message on my laptop
every other day.

Advice given to me by another forum member was this, he said the following:
"Try turning off the (Microsoft Indexing Services), by going to (msconfig).

Why would I do this and for purpose is this advice?
I have HP Notebook - Microsoft Win XP Pro - Model XE3 - SP2
Is it necessary to give more error information?

Thanks for any research going into this!

Sincerely, Tim

 

[Earl Grey]

STOP 0x19: BAD_POOL_HEADER
http://www.aumha.org/win5/kbestop.php#0x19

If you need to talk to a "Computer Professional" I suggest you go to
your local PC store. A public newsgroup is a self-help forum open to anyone.

Earl Grey

 

[Ken Blake, MVP]

If you need to talk to a "Computer Professional" I suggest you go to
your local PC store. A public newsgroup is a self-help forum open to
anyone.

Although it's certainly true that not everyone here in the newsgroups is a
computer professional, I don't agree that someone's chances of getting a
professional are better at his local PC store.

Most of the people at computer stores (especially the big chain stores) are
usually hired because of their willingness to accept something close to
minimum wage, not because of their technical proficiency. If they knew
anything, they could almost certainly get a better job. There are some
exceptions, but computer store salesman are generally among the *poorest*
sources of computer information.

I think the newsgroup are, in general, a far better source of information.
But to use newsgroups well, you need to hang around for a while, until you
find out who can be trusted and who can't.

 

[GRAND_POOBAH]

Well said, Ken. I do, however, agree a little with Earl. Some smaller
computer stores (yes, even in strip malls) that do piecework computer
assembly will usually have a good person or two on staff. I, for
instance, have a very nice shopfront computer store called "We Don't
Byte" which is a way too far cute name, but they give out VERY good free
advice. They will also take your computer and name a firm price for
it's repair (after examining it for free). They also guarantee their
work for 0 to 90 days (depending on the task).

So, I say, that a little from both responses is a good thing.

GP

--->

 

[Earl Grey]

To all:

Caveat emptor wherever you bring your computer problems. In a newsgroup
you could be communicating with some crackpot - me, for instance - but
you can also find a kid at a computer store who really knows her stuff.
I used to get great service from my local Best Buy, of all places.

It's really hard to know where to get good advice, but that's also true
for appliance repairs and auto body shops.

My suggestion to the OP was that she should show her computer to a pro
if she feels uncomfortable with backing up and malware removal, rather
than throwing in the towel and reformatting. I didn't have any
particular 'computer store' in mind.

Earl Grey

 

[Arnie]

Hi Forum,

My question is this, what does it mean when an error comes up
saying the
following: "BAD_POOL_HEADER? I have already been to (google)
and asked it,
there is a lot of explanations. But from a Computer
Professionals point of
view, what does it mean? Maybe I can stop getting this message
on my laptop
every other day.

Advice given to me by another forum member was this, he said
the following:
"Try turning off the (Microsoft Indexing Services), by going to
(msconfig).

Why would I do this and for purpose is this advice?
I have HP Notebook - Microsoft Win XP Pro - Model XE3 - SP2
Is it necessary to give more error information?

Thanks for any research going into this!

Sincerely, Tim

When does your BAD_POOL_HEADER error come up? Any old time,
shutting down, etc? How old is your computer?

I got the error just the other day when attempting to enter
'Standby', but it very rarely happens.

Usually the BSOD is associated with a hardware or driver problem.
Go to HP's site and see if there are any updated drivers for your
computer. If so, download them and install them per the
instructions. Other than that, I'd make sure anything valuable
is backed up frequently.

Also, in general, I agree with Ted. If you can find a brick &
mortar store that builds and repairs computers (see GRAND_POOBAH)
you'd have a better chance of finding a person that knows what
they're talking about. I think Earl Grey is just having a bad
day ;-)

- Arnie

 

[Guest]

Hi Earl,

Thanks for replying. I think you took it just a little differently than I
expected. I meant nothing by my expression of "computer professionals point
of view". It was to be taken as a little humor. I used the expression more or
less to get viewers to answer my problem because I have a serious problem
that I don't have a solution to. I don't know if you have really answered my
original question.

Thanks, Tim

 

[Guest]

Hi Ken,

I agree that in general, newsgroups are "a far better source of
information". I have been to the computer shop which helped nearly 60%, but I
had issues with errors that I wanted to have resolved. Accorrding to the
replies that I had received on my thread, I really didn't get any resolve or
ideas from anyone but "Arnie". Maybe its too hard of a question.

But I thank you for replying.

Sincerely, Tim

 

[Guest]

Hi Grand Poobah,

Thanks for replying back. Nice to know everybody on ths thread item is in
agreement with someone. Thats why I choose the newsgroups because there are
some who know how to solve problems, but I don't think that I have a resolve
or idea on my original thread yet. I'll be patient and maybe somebody will
have an idea.

Thanks, Tim

 

[Ken Blake, MVP]

Well said, Ken. I do, however, agree a little with Earl. Some
smaller computer stores (yes, even in strip malls) that do piecework
computer assembly will usually have a good person or two on staff. I, for
instance, have a very nice shopfront computer store called "We
Don't Byte" which is a way too far cute name, but they give out VERY
good free advice. They will also take your computer and name a firm
price for it's repair (after examining it for free). They also
guarantee their work for 0 to 90 days (depending on the task).

So, I say, that a little from both responses is a good thing.

Yes, I certainly don't mean to say that anybody who works in a computer
store doesn't know anything. Some people who work in stores are very good.
(but seldom anybody who works in a big chain store). I even know a couple of
such people myself.

My point is rather that trusting a random store employee (agian, especially
if it's a chain store) to know what he's talking about is highly likely (not
guaranteed) to get you into trouble.

--
Ken Blake - Microsoft MVP Windows: Shell/User
Please reply to the newsgroup