My PC Hangs on Sut Down or Restart.

[Guest]

After installing an ADSL modem to use a new broadband connection my PC hangs on either restart or shut down. If I uninstall the modem and drivers the system works normally. I approached the modem manufacturer and tried several suggestions but to no avail. I then purchased a different modem and the same thing happens. I have been advised that something is trying to keep open the Internet connection, however, I have tried uninstalling messenger, in case this was causing the problem but no change. Can anyone offer any suggestions? I am running windows XP Home with service pack 1. AMD 1Mhz Processor and 513Mb RAM.

 

[Drew Tognola]

Peter,

Just a hunch, check 'Start' > 'Run' > type msconfig > OK > 'Startup' tab.
Uncheck any programs starting up associated with your modem. Reboot.

Drew

After installing an ADSL modem to use a new broadband connection my PC

hangs on either restart or shut down. If I uninstall the modem and drivers
the system works normally. I approached the modem manufacturer and tried
several suggestions but to no avail. I then purchased a different modem and
the same thing happens. I have been advised that something is trying to
keep open the Internet connection, however, I have tried uninstalling
messenger, in case this was causing the problem but no change. Can anyone
offer any suggestions? I am running windows XP Home with service pack 1.
AMD 1Mhz Processor and 513Mb RAM.

 

[S.Sengupta]

Hello Peter,
'How to troubleshoot by using the System Configuration utility in
Windows XP'
http://support.microsoft.com/default.aspx?scid=kb;en-us;310560

regards,
ssg MS-MVP
pronetworks.org

 

[Guest]

Drew

Thanks for your help. Unfortunately the problem still persists.

Regards
Peter

 

[Guest]

Thanks for your help. Unfortunately I have been unable to rectfy the problem.

Regards
Peter