My Documents folder

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  • Start date Start date
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Guest

For some time now I have had a error message that said internet exploer needs
to close when I try opening my documents folder. This does not happen with
any other programs or when opening other folders. I can hide the error and
still use the documents folder. However I wpould like to correct it if I
could . I have ran spyware and malware removal tools and other than some
cookies nothing was found. So I believe my system is clean. Your help would
be appreciated. Here is a copy of the error. My computer is a Windows XP
media center edition version 2002 sevice pack 2. I have internet explorer
version 7.0.5730.11

Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1002
Date: 8/23/2007
Time: 8:50:26 AM
User: N/A
Computer: YOUR-4DACD0EA75
Description:
The shell stopped unexpectedly and Explorer.exe was restarted.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error

Event Source: Application Error

Event Category: None

Event ID: 1000

Date: 8/23/2007

Time: 8:50:44 AM

User: N/A

Computer: YOUR-4DACD0EA75

Description:

Faulting application explorer.exe, version 6.0.2900.3156, faulting module
arcspl.ax, version 2.4.1.12, fault address 0x00002305.



For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 46 61 69 6c ion Fail

0010: 75 72 65 20 20 65 78 70 ure exp

0018: 6c 6f 72 65 72 2e 65 78 lorer.ex

0020: 65 20 36 2e 30 2e 32 39 e 6.0.29

0028: 30 30 2e 33 31 35 36 20 00.3156

0030: 69 6e 20 61 72 63 73 70 in arcsp

0038: 6c 2e 61 78 20 32 2e 34 l.ax 2.4

0040: 2e 31 2e 31 32 20 61 74 .1.12 at

0048: 20 6f 66 66 73 65 74 20 offset

0050: 30 30 30 30 32 33 30 35 00002305

0058: 0d 0a ..
 
As per the log, the module "arcspl.ax" is causing Explorer to crash.

http://www.internetsecurityzone.com/Entities/?_ArcSoft+Co.+(hangzhou,+PRC)

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


For some time now I have had a error message that said internet exploer needs
to close when I try opening my documents folder. This does not happen with
any other programs or when opening other folders. I can hide the error and
still use the documents folder. However I wpould like to correct it if I
could . I have ran spyware and malware removal tools and other than some
cookies nothing was found. So I believe my system is clean. Your help would
be appreciated. Here is a copy of the error. My computer is a Windows XP
media center edition version 2002 sevice pack 2. I have internet explorer
version 7.0.5730.11

Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1002
Date: 8/23/2007
Time: 8:50:26 AM
User: N/A
Computer: YOUR-4DACD0EA75
Description:
The shell stopped unexpectedly and Explorer.exe was restarted.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error

Event Source: Application Error

Event Category: None

Event ID: 1000

Date: 8/23/2007

Time: 8:50:44 AM

User: N/A

Computer: YOUR-4DACD0EA75

Description:

Faulting application explorer.exe, version 6.0.2900.3156, faulting module
arcspl.ax, version 2.4.1.12, fault address 0x00002305.



For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 46 61 69 6c ion Fail

0010: 75 72 65 20 20 65 78 70 ure exp

0018: 6c 6f 72 65 72 2e 65 78 lorer.ex

0020: 65 20 36 2e 30 2e 32 39 e 6.0.29

0028: 30 30 2e 33 31 35 36 20 00.3156

0030: 69 6e 20 61 72 63 73 70 in arcsp

0038: 6c 2e 61 78 20 32 2e 34 l.ax 2.4

0040: 2e 31 2e 31 32 20 61 74 .1.12 at

0048: 20 6f 66 66 73 65 74 20 offset

0050: 30 30 30 30 32 33 30 35 00002305

0058: 0d 0a ..
 
Thank you for your help. I am sorry I do not know what module "arcspl.ax" is.
I also know nothing about reading error logs that would help me. If you could
be of further help I would appreciate it.
 
Iam sorry I also get a 404 error when trying to use the link in the earlier
post. Thank you.
 
Do you have "ArcSoft MPEG splitter" installed in your system? If so, see if uninstalling it helps.

arcspl.ax - File information
===================

COMMENTS: ArcSoft MPEG splitter
COMPANY NAME: ArcSoft Co. (hangzhou, PRC)
FILE ATTRIBUTES: Archive
FILE DESCRIPTION: MPGSplitter Filter
FILE FOLDER: %PROGRAMFILESCOMMON%\arcsoft\mpeg engine
FILE NAME: arcspl.ax
FILE SIZE: 135,168 KB
FILE VERSION: 2, 4, 0, 4
INTERNAL NAME: arcspl.ax
LEGAL COPYRIGHT: Copyright (C) ArcSoft Co. 2002-2004
MD5 SIGNATURE: 17e31e7abe5036cedc9c0f0bd27e3fc6
ORIGINAL FILE NAME: MpegSplitter.ax
PRODUCT NAME: ArcSoft MPEG splitter
PRODUCT VERSION: 2, 4, 0, 4
SPECIAL FOLDER: PROGRAMFILESCOMMON


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Thank you for your help. I am sorry I do not know what module "arcspl.ax" is.
I also know nothing about reading error logs that would help me. If you could
be of further help I would appreciate it.

Ramesh said:
As per the log, the module "arcspl.ax" is causing Explorer to crash.

http://www.internetsecurityzone.com/Entities/?_ArcSoft+Co.+(hangzhou,+PRC)

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


For some time now I have had a error message that said internet exploer needs
to close when I try opening my documents folder. This does not happen with
any other programs or when opening other folders. I can hide the error and
still use the documents folder. However I wpould like to correct it if I
could . I have ran spyware and malware removal tools and other than some
cookies nothing was found. So I believe my system is clean. Your help would
be appreciated. Here is a copy of the error. My computer is a Windows XP
media center edition version 2002 sevice pack 2. I have internet explorer
version 7.0.5730.11

Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1002
Date: 8/23/2007
Time: 8:50:26 AM
User: N/A
Computer: YOUR-4DACD0EA75
Description:
The shell stopped unexpectedly and Explorer.exe was restarted.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error

Event Source: Application Error

Event Category: None

Event ID: 1000

Date: 8/23/2007

Time: 8:50:44 AM

User: N/A

Computer: YOUR-4DACD0EA75

Description:

Faulting application explorer.exe, version 6.0.2900.3156, faulting module
arcspl.ax, version 2.4.1.12, fault address 0x00002305.



For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 46 61 69 6c ion Fail

0010: 75 72 65 20 20 65 78 70 ure exp

0018: 6c 6f 72 65 72 2e 65 78 lorer.ex

0020: 65 20 36 2e 30 2e 32 39 e 6.0.29

0028: 30 30 2e 33 31 35 36 20 00.3156

0030: 69 6e 20 61 72 63 73 70 in arcsp

0038: 6c 2e 61 78 20 32 2e 34 l.ax 2.4

0040: 2e 31 2e 31 32 20 61 74 .1.12 at

0048: 20 6f 66 66 73 65 74 20 offset

0050: 30 30 30 30 32 33 30 35 00002305

0058: 0d 0a ..
Click to expand...
 
Thank you Ramesh for your help. If I had this "ArcSoft MPEG splitter" on my
computer were would I find it at? I checked my system information ,such as
for installed hardware,installed software and installed hp products but found
nothing. I also did a serch to include hidden files and pasted the
description you gave in the serch window and came up with nothing. Is there
somewere I am not looking or do I need to look for it different than I am? I
appreciate your help.
 
Open Control Panel - Add or Remove Programs.
See if "ArcSoft MPEG splitter" is listed there.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Thank you Ramesh for your help. If I had this "ArcSoft MPEG splitter" on my
computer were would I find it at? I checked my system information ,such as
for installed hardware,installed software and installed hp products but found
nothing. I also did a serch to include hidden files and pasted the
description you gave in the serch window and came up with nothing. Is there
somewere I am not looking or do I need to look for it different than I am? I
appreciate your help.
 
Ok Ramesh, I have looked in the common folder and have not found this file.
Could you tell me what I should try next please.
 
Yes Ramesh
I finally found the file it was in program files/palm 1/photo desk top. I
deleted it and my documents folder started working. Thank you so much for
helping me with this problem. It has drove me nuts for ever.Now can you tell
me was it ok to delete it from that folder and will it effect my palm program
being gone from there. Also if you dont mind why does it cause this problem
with exploer. Again many thanks for your help.


Ramesh said:
Do you have "ArcSoft MPEG splitter" installed in your system? If so, see if uninstalling it helps.

arcspl.ax - File information
===================

COMMENTS: ArcSoft MPEG splitter
COMPANY NAME: ArcSoft Co. (hangzhou, PRC)
FILE ATTRIBUTES: Archive
FILE DESCRIPTION: MPGSplitter Filter
FILE FOLDER: %PROGRAMFILESCOMMON%\arcsoft\mpeg engine
FILE NAME: arcspl.ax
FILE SIZE: 135,168 KB
FILE VERSION: 2, 4, 0, 4
INTERNAL NAME: arcspl.ax
LEGAL COPYRIGHT: Copyright (C) ArcSoft Co. 2002-2004
MD5 SIGNATURE: 17e31e7abe5036cedc9c0f0bd27e3fc6
ORIGINAL FILE NAME: MpegSplitter.ax
PRODUCT NAME: ArcSoft MPEG splitter
PRODUCT VERSION: 2, 4, 0, 4
SPECIAL FOLDER: PROGRAMFILESCOMMON


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Thank you for your help. I am sorry I do not know what module "arcspl.ax" is.
I also know nothing about reading error logs that would help me. If you could
be of further help I would appreciate it.

Ramesh said:
As per the log, the module "arcspl.ax" is causing Explorer to crash.

http://www.internetsecurityzone.com/Entities/?_ArcSoft+Co.+(hangzhou,+PRC)

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


For some time now I have had a error message that said internet exploer needs
to close when I try opening my documents folder. This does not happen with
any other programs or when opening other folders. I can hide the error and
still use the documents folder. However I wpould like to correct it if I
could . I have ran spyware and malware removal tools and other than some
cookies nothing was found. So I believe my system is clean. Your help would
be appreciated. Here is a copy of the error. My computer is a Windows XP
media center edition version 2002 sevice pack 2. I have internet explorer
version 7.0.5730.11

Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1002
Date: 8/23/2007
Time: 8:50:26 AM
User: N/A
Computer: YOUR-4DACD0EA75
Description:
The shell stopped unexpectedly and Explorer.exe was restarted.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error

Event Source: Application Error

Event Category: None

Event ID: 1000

Date: 8/23/2007

Time: 8:50:44 AM

User: N/A

Computer: YOUR-4DACD0EA75

Description:

Faulting application explorer.exe, version 6.0.2900.3156, faulting module
arcspl.ax, version 2.4.1.12, fault address 0x00002305.



For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 46 61 69 6c ion Fail

0010: 75 72 65 20 20 65 78 70 ure exp

0018: 6c 6f 72 65 72 2e 65 78 lorer.ex

0020: 65 20 36 2e 30 2e 32 39 e 6.0.29

0028: 30 30 2e 33 31 35 36 20 00.3156

0030: 69 6e 20 61 72 63 73 70 in arcsp

0038: 6c 2e 61 78 20 32 2e 34 l.ax 2.4

0040: 2e 31 2e 31 32 20 61 74 .1.12 at

0048: 20 6f 66 66 73 65 74 20 offset

0050: 30 30 30 30 32 33 30 35 00002305

0058: 0d 0a ..
Click to expand...
Click to expand...
 
Yes. It might affect the Palm program. May be you need to look for an updated version of that program.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Yes Ramesh
I finally found the file it was in program files/palm 1/photo desk top. I
deleted it and my documents folder started working. Thank you so much for
helping me with this problem. It has drove me nuts for ever.Now can you tell
me was it ok to delete it from that folder and will it effect my palm program
being gone from there. Also if you dont mind why does it cause this problem
with exploer. Again many thanks for your help.


Ramesh said:
Do you have "ArcSoft MPEG splitter" installed in your system? If so, see if uninstalling it helps.

arcspl.ax - File information
===================

COMMENTS: ArcSoft MPEG splitter
COMPANY NAME: ArcSoft Co. (hangzhou, PRC)
FILE ATTRIBUTES: Archive
FILE DESCRIPTION: MPGSplitter Filter
FILE FOLDER: %PROGRAMFILESCOMMON%\arcsoft\mpeg engine
FILE NAME: arcspl.ax
FILE SIZE: 135,168 KB
FILE VERSION: 2, 4, 0, 4
INTERNAL NAME: arcspl.ax
LEGAL COPYRIGHT: Copyright (C) ArcSoft Co. 2002-2004
MD5 SIGNATURE: 17e31e7abe5036cedc9c0f0bd27e3fc6
ORIGINAL FILE NAME: MpegSplitter.ax
PRODUCT NAME: ArcSoft MPEG splitter
PRODUCT VERSION: 2, 4, 0, 4
SPECIAL FOLDER: PROGRAMFILESCOMMON


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Thank you for your help. I am sorry I do not know what module "arcspl.ax" is.
I also know nothing about reading error logs that would help me. If you could
be of further help I would appreciate it.

Ramesh said:
As per the log, the module "arcspl.ax" is causing Explorer to crash.

http://www.internetsecurityzone.com/Entities/?_ArcSoft+Co.+(hangzhou,+PRC)

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


For some time now I have had a error message that said internet exploer needs
to close when I try opening my documents folder. This does not happen with
any other programs or when opening other folders. I can hide the error and
still use the documents folder. However I wpould like to correct it if I
could . I have ran spyware and malware removal tools and other than some
cookies nothing was found. So I believe my system is clean. Your help would
be appreciated. Here is a copy of the error. My computer is a Windows XP
media center edition version 2002 sevice pack 2. I have internet explorer
version 7.0.5730.11

Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1002
Date: 8/23/2007
Time: 8:50:26 AM
User: N/A
Computer: YOUR-4DACD0EA75
Description:
The shell stopped unexpectedly and Explorer.exe was restarted.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error

Event Source: Application Error

Event Category: None

Event ID: 1000

Date: 8/23/2007

Time: 8:50:44 AM

User: N/A

Computer: YOUR-4DACD0EA75

Description:

Faulting application explorer.exe, version 6.0.2900.3156, faulting module
arcspl.ax, version 2.4.1.12, fault address 0x00002305.



For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 46 61 69 6c ion Fail

0010: 75 72 65 20 20 65 78 70 ure exp

0018: 6c 6f 72 65 72 2e 65 78 lorer.ex

0020: 65 20 36 2e 30 2e 32 39 e 6.0.29

0028: 30 30 2e 33 31 35 36 20 00.3156

0030: 69 6e 20 61 72 63 73 70 in arcsp

0038: 6c 2e 61 78 20 32 2e 34 l.ax 2.4

0040: 2e 31 2e 31 32 20 61 74 .1.12 at

0048: 20 6f 66 66 73 65 74 20 offset

0050: 30 30 30 30 32 33 30 35 00002305

0058: 0d 0a ..
Click to expand...
Click to expand...
 

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