Multiple Exchange Mailboxes

[Guest]

i currently have a problem with multiple mailboxes on our exchange server. Each user has their own personal mail box (default) and another additional mailbox. The additional mailbox accepts emails from customers and all members of customer service can see this inbox as well as their personal.
The problem is that when the user replys to a customer from the additional mail box the reply goes to the sent items of their personal mailbox. Is there any way that i can direct the mail to a certain path.
Any help is most appreciate
Lee

 

[Guest]

Lee

As the article below states, this is by design. You will have to look to a third party utility to get the sent messages to automatically save to a different sent items folder.

http://support.microsoft.com/?kbid=31786

Meg