multiple emails sent after anti-virus installed

[Stephen Cohen]

I installed Norton Anti Virus 2004. Now, whenever I send
an email with an attachment, my recipients get multiple
copies - sometimes as many as 12 - but the attachments
are unreadable.

I have Outlook 2000 on Windows 98 SE.

 

[neo [mvp outlook]]

From memory, in your account options (or under Tools | Options | Mail
Delivery), do you have the option set to split a message once it reaches a
specific size?

Other things to check for...

* Make sure message format is set to plain text or html (rich text is
proprietary and only outlook understands it)
* Consider disabling Microsoft Word as your e-mail editor
* Check your encoding (do not set outlook to User defined)
* Last but not least, make sure that Norton AV's addin into Outlook is not
causing issues. (Symantec tends to hook in two different ways. Check Tools
| Options | Other | Advanced Options | Addin Manager and/or COM addins. The
other way it hooks is by changing your mail server properties to localhost.)