MSN Messenger 7 - Audio doesn't work!

[Andre]

Spent a whole day on two computers trying to get a
Logitech QuickCam to work (audio).

No problem with the video. But I can't get the audio to
work no matter what I try to do. Yes, I tried the tuning
wizard. The microphone works. But when I try to start
an audio conversation, it never works. This is one of
the reports I got back: "We are currently unable to set
up this conversation. Please try again."

I am ready to throw these computers out the window! Can
anyone help me and save me another day trying to get this
to work.

One of the computers is on dsl (Sympatico) and the other
one is on a wireless network.

I appreciate anyone who could help. It's urgent. My
girlfriend (and business partner) lives in the USA and I
live in Canada and we are trying to use MSN Messenger
with the Logitec Cameras (QuickCam for Notebooks Pro).

 

[Jonathan Kay [MVP]]

Hi Andre,

Webcam functionality in MSN Messenger can utilize a relay server avoiding the need to need to
make a direct connection whereas the Audio feature presently does require a direct
connection.

Since you're using a router, I assume you're using a router of some kind. In order for this
scenario to work, your router must support Universal Plug and Play (UPnP) and you must have
UPnP support in the turned on.

Since this is "urgent", I suggest you simply install Skype (www.skype.com) and use that until
for audio functionality so you can address Messenger when you have more time.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.

 

[Andre]

Thank you Jonathan. Sykpe works perfectly for the audio,
but MSN Messenger can not run at the same time as Skype.
So, I can either use audio (with Skype) or video (with
MSN Messenger) but not both at the same time.

It is so confusing with Windows Messenger 4.7, 5.0, 5.1
and MSN Messenger 7.0. Here are my questions.

1. Do you have to have Windows Messenger installed in
order to have full functionality of MSN Messenger? If
so, which one?

2. How do I resolve this issue with MSN Messenger with no
audio? What do you mean - you have to have a direct
connection? (One computer is on dsl (with a 4 port
router) and the other is connected through a dsl (no
router) or a wireless network.)

3. How do I turn on UPnP support? Do you mean, I have to
go to the setup of the router in order to turn it on (on
the router itself).

4. What are the software config that I have to set to
make this work?

Jonathan, I really appreciate your expertise and need
your help to get this figured out as soon as possible.

Thank you again for everything!

Andre

-----Original Message-----
Hi Andre,

Webcam functionality in MSN Messenger can utilize a

relay server avoiding the need to need to

make a direct connection whereas the Audio feature

presently does require a direct

connection.

Since you're using a router, I assume you're using a

router of some kind. In order for this

scenario to work, your router must support Universal

Plug and Play (UPnP) and you must have

UPnP support in the turned on.

Since this is "urgent", I suggest you simply install

Skype (www.skype.com) and use that until