msinfo32.exe not working

[Willard]

Win2KproSP4
When using Program Files> > > System Information or msinfo32.exe
directly, the system summary returns a value of "uknown" for all 21
"item"s???

Willard

 

[Dave Patrick]

I'd check the event log and or Device Manager for clues.



--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

 

[Willard]

Nothing, no errors or warnings for the past 2 hours before the
msinfo.exe run on the three event logs..

 

[Dave Patrick]

These may help.

How to Perform an In-Place Upgrade of Windows 2000
http://support.microsoft.com/default.aspx?kbid=292175

What an In-Place Windows 2000 Upgrade Changes and What It Does Not Change
http://support.microsoft.com/default.aspx?kbid=306952

Be sure to apply these to your repair install before connecting to any
network. Internet included. (sasser, msblast)
http://download.microsoft.com/download/E/6/A/E6A04295-D2A8-40D0-A0C5-241BFECD095E/W2KSP4_EN.EXE
http://www.microsoft.com/technet/security/bulletin/MS03-043.mspx
http://www.microsoft.com/technet/security/bulletin/MS03-049.mspx

Then

Rollup 1 for Microsoft Windows 2000 Service Pack 4
http://www.microsoft.com/downloads/...CF-8850-4531-B52B-BF28B324C662&displaylang=en


--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

 

[Willard]

Thanks for the information..
I followed instructions but when I tried to repair, I received a blue
Stop 0000263 Drive En....
not found.. and the computer locks up.. On reboot the same blue stop and
lock up occurs..
I had to copy my backup drive, but that has the same msinfo32.exe error;
so I will probably have to run a complete new install in order to get
the msinfo32.exe to run correctly..

 

[Dave Patrick]

That's unfortunate. Try a 'Safe Mode' boot. Maybe this one helps.

http://support.microsoft.com/kb/244617/en-us


--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

 

[Willard]

Tried the 2000 Update and got a stop error (driver entry point not
found) with a computer lockup..
Then I tried the 2000 Repair and got exactly the same stop error and
computer lockup..
I had to Ghost (disk to disk) from my week old external backup drive,
which had the same msinfo32.exe error, so I'm now back to square one;
crippled but working??.