MS Word as email editor

[Jim]

I recently changed laptop computers and reinstalled
Office XP Pro. Outlook does not recognize Word as email
editor. This problem did not exist previously. I have
reinstalled Office XP twice, both as a repair and a total
reinstall.

Error reads - "This form requires Word as your e-mail
editor, but Word is either busy or cannot be found. The
form will be opened in the Outlook editor instead."

No option except OK, which then de-selects the setting in
Tools > Options > Mail Format > Use Microsoft Word to
edit e-mail messages check box.

Any thoughts?

 

[Ian Baird]

Hi Jim

Do you have Nortons Antivirus installed? If so try unregistering the
OfficeAV.dll

regsvr32 /u "c:\program files\norton antivirus\officeav.dll"

Other things to try if this isn't the case are:

=> http://support.microsoft.com/?id=319796

=> Create a new outlook profile

=> Also you could try the following

Click Start | Run, and type "SFC /SCANNOW", which restores original WinXP
Operating System Files. (Note you will need your MEDIA for this)


--------------------
| Content-Class: urn:content-classes:message
| From: "Jim" <[email protected]>
| Sender: "Jim" <[email protected]>
| Subject: MS Word as email editor
| Date: Wed, 31 Mar 2004 22:03:19 -0800
| Lines: 15
| Message-ID: <[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="iso-8859-1"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4910.0300
| Thread-Index: AcQXrwf6a5L36vbUQrqiRsmakj6E8w==
| Newsgroups: microsoft.public.outlook
| Path: cpmsftngxa06.phx.gbl
| Xref: cpmsftngxa06.phx.gbl microsoft.public.outlook:447270
| NNTP-Posting-Host: tk2msftngxa14.phx.gbl 10.40.1.166
| X-Tomcat-NG: microsoft.public.outlook
|
| I recently changed laptop computers and reinstalled
| Office XP Pro. Outlook does not recognize Word as email
| editor. This problem did not exist previously. I have
| reinstalled Office XP twice, both as a repair and a total
| reinstall.
|
| Error reads - "This form requires Word as your e-mail
| editor, but Word is either busy or cannot be found. The
| form will be opened in the Outlook editor instead."
|
| No option except OK, which then de-selects the setting in
| Tools > Options > Mail Format > Use Microsoft Word to
| edit e-mail messages check box.
|
| Any thoughts?
|

Hope this helps.

Ian Baird
Microsoft PSS

This posting is provided 'AS IS' with no warranties and confers no rights.

 

[Jim]

Ian, thanks very much for the response. I do have Norton
antivirus installed. Can you please explain how
to "unregister" per your instructions. Also, what effect
will that have on Norton's performance, if any?

Thanks, Jim